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"The hotel was very nice, it felt more luxurious than the price. My room was gorgeous, although the view was obstructed. The staff and food were wonderful. I wish I had more than 1 night there, I did not get to enjoy the pool or spa."

"We stayed at the hotel for two nights in four days. The first room was small but clean and comfortable. The only issue we had was that the bed was very hard and uncomfortable. I spoke with reception upon leaving and told them of our issue. When we returned for our second stay, we were delighted to find we had been upgraded. The room was very spacious, clean and comfortable. The bed was better still a bit hard but we slept better. We enjoyed breakfast on both stay and found it to be excellent and plenty of to eat. The staff were excellent. They were very professional, helpful, courteous and friendly. The main person we dealt with during our stay was Da and he went above and beyond to ensure our stay was great. He recommended restaurants and made bookings for us. Thanks Da you made our stay great. We also dealt with Alex who also helped us with booking a trip to Halong Bay. Thanks to everyone and would stay at this hotel again."

"Will was so amazing! I’ll be recommending Meritel because of him."

"Cleanliness of the room can be improved. Some furnitures are outdated."

"Very friendly and helpful staff. In particular, Hong Quan provided a very personalised touch and was very helpful. The breakfast was very good. Spa also very nice. Location was great for old quarter."

"We were very impressed with this hotel. The staff goes out of their way to make sure that you are comfortable and have everything that you need. I would highly recommend this hotel and would happily stay there if I am ever in Hanoi again."