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Grand Hyatt Vail Resort and Spa

4.0 star property
4-star ski-in/ski-out hotel near Vail Ski Resort

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Photo gallery for Grand Hyatt Vail Resort and Spa

Exterior
Property video
Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, sun loungers
Grand Suite, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
3 bars/lounges

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
1300 Westhaven Drive, Vail, CO, 81657
  • Place, Vail Ski Resort
    ‪1 min walk‬
  • Place, Cascade Village Lift
    ‪2 min walk‬
  • Place, Eagle Bahn Gondola
    ‪20 min walk‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪34 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

  • 410 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

  • 410 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(21 reviews)
  • 340 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • 350 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

  • 540 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Suite, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed

  • 460 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Queen Beds

  • 750 sq ft
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed, Mountain View

  • 630 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed with Sofa bed

  • 490 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed

9.2 out of 10
Wonderful
(24 reviews)
  • 340 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • 350 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Gore Creek Suite)

Balcony

Suite, 2 Queen Beds (Gore Creek Suite)

  • 1110 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Queen Beds, Mountain View

  • 700 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Presidential Suite (Blue Sky)

  • 1860 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 6
  • 1 King Bed

View all photos for Grand Suite, Accessible

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, Accessible

  • 1 bedroom
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, Accessible, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, Accessible, Mountain View

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Accessible, Mountain View

  • 410 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Queen Beds, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

  • 631 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Connector)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Mountain View (Connector)

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Mountain View (Connector)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, Multiple Beds, Mountain View (Connector)

  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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View from property

Residence Inn by Marriott Vail

Buffehr Creek
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, 707 reviews
$329 nightly
The price is $365
Jan 4 - Jan 5, 2026
Total with taxes and fees
Residence Inn by Marriott Vail

About the neighborhood

Vail

Skiing getaway.You'll be steps from Cascade Village Lift and within a 10-minute walk of Vail Ski Resort with a stay at this Matterhorn Village hotel. Eagle Bahn Gondola and The Steadman Clinic are also within 2 miles (3 km).

What's nearby

  • Vail Ski Resort - 1 min walk - 0.0 miles
  • Cascade Village Lift - 2 min walk - 0.1 miles
  • Camp Hale - 8 min walk - 0.5 miles
  • Eagle Bahn Gondola - 20 min walk - 1.1 miles
  • The Steadman Clinic - 2 min drive - 2.1 miles

Getting around

  • Denver Intl. Airport (DEN) - 134 min drive

Restaurants

  • ‪Gore Creek Market - ‬1 min walk
  • ‪Garfinkel's - ‬3 min drive
  • ‪The Little Diner - ‬19 min walk
  • ‪Margie’s Haas - ‬17 min walk
  • ‪May Palace - ‬4 min drive

About this property

Grand Hyatt Vail Resort and Spa

4-star ski-in/ski-out hotel near Vail Ski Resort
Indulge in a treatment at the full-service spa or soothe your muscles in one of the 3 hot tubs after a day on the slopes. Conveniences like ski storage and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the hotel's 3 bars/lounges.

There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. WiFi is free in public spaces. This ski hotel also offers an outdoor pool, a 24-hour fitness center, and a steam room. Parking is available for a fee.

This 4-star Vail hotel is smoke free.

  • 1 building
  • 285 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1982
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
Grand Hyatt Vail Resort and Spa offers 285 accommodations with iPod docking stations and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Vail hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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The price is $734
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Total with taxes and fees
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Property amenities

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi; wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 5 mi
  • Limo/town car service
  • Valet parking on site (USD 62 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 50 for adults and USD 9 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Hand-held showerhead
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (38 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in a rate plan with breakfast included will receive a USD 60 breakfast credit.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 66.05 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Pool access
  • Ski shuttle
  • Ski storage
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults, and USD 9 to 20 for children
  • Fee for in-room wired internet: USD 0.00 per stay (rates may vary)
  • Fee for wired internet in public areas: USD 0.00 per stay (rates may vary)
  • Valet parking fee: USD 62.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Vail Cascade Starwood
Cascade Starwood
Hotel Talisa Vail
Hotel Talisa
Talisa Vail
Vail Cascade Resort And Spa
Vail Cascade Resort Spa Starwood Hotel
Vail Cascade Hotel
Hotel Talisa Luxury Collection Resort Vail
Hotel Talisa Luxury Collection Resort
Talisa Luxury Collection Vail
Talisa Luxury Collection
Grand Hyatt Vail Vail
Grand Hyatt Vail Hotel
Grand Hyatt Vail Hotel Vail

Frequently asked questions

How close is Grand Hyatt Vail Resort and Spa to the airport?

Grand Hyatt Vail Resort and Spa is 34 mi (39-min drive) away from the Vail/Eagle Airport (EGE) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hyatt Vail Resort and Spa?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Vail Resort and Spa on Jan 19, 2026 start from $382.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hyatt Vail Resort and Spa have an airport shuttle?

Airport shuttle services are not available at Grand Hyatt Vail Resort and Spa.

Does Grand Hyatt Vail Resort and Spa offer free breakfast?

Free breakfast isn’t offered at Grand Hyatt Vail Resort and Spa, but cooked-to-order breakfast is offered for a fee of between USD 10 and 50 for adults, USD 9 and 20 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Grand Hyatt Vail Resort and Spa?

No, there is no casino at this hotel.

What time is check-in at Grand Hyatt Vail Resort and Spa?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Grand Hyatt Vail Resort and Spa?

Free parking is not available at this hotel. Valet parking is available for USD 62.00 per day.

Does Grand Hyatt Vail Resort and Spa have a pool?

Grand Hyatt Vail Resort and Spa features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Grand Hyatt Vail Resort and Spa have a restaurant?

There are 3 onsite restaurants, offering options like American cuisine, a poolside location, and garden views.

Does Grand Hyatt Vail Resort and Spa have a spa?

This hotel has a spa, which features hot stone massages, body treatments, and body wraps.

How close is Grand Hyatt Vail Resort and Spa to downtown Vail?

Grand Hyatt Vail Resort and Spa is 1.4 mi away from Vail.

Grand Hyatt Vail Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 923 reviews
Rating 8 - Good. 154 out of 923 reviews
Rating 6 - Okay. 62 out of 923 reviews
Rating 4 - Poor. 39 out of 923 reviews
Rating 2 - Terrible. 24 out of 923 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

ABRAHAM

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Shetal

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and so was the person at the front desk. Enjoyed our stay and reccommend this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Bradey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality and great property!
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas, Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful, friendly, property clean and quiet. Los of amenities
Stayed 2 nights in Sep 2025

10/10 Excellent

Charles

Stayed 1 night in Sep 2025

8/10 Good

Christina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
I booked a deluxe king Mountain View room based mainly off the pictures of the room online-a balcony, carpeted floors. We brought our dog and when we checked in, we got a large wood floor room with no balcony. Our dog is skittish on wood floors so we try to avoid them when traveling. The front desk told me the hotel was fully booked so we couldn’t switch to a different room. So we had lay down sheets, towels, rugs all over the room so our dog was comfortable. The windows didn’t open and I specifically booked the room thinking we’d have a balcony with fresh mountain air. That was very disappointing, perhaps more up front advertising and descriptions of rooms would be helpful. I paid more for a deluxe room that had none of the features I saw online! Otherwise the hotel was nice. The shuttle ran frequently and was dog friendly. The food/bar was good, albeit very pricey which is Vail in general.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked most about this Hyatt was the people. SO friendly and helpful, thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Hanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly liked everything the hotel had to offer
Stayed 2 nights in Sep 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Staff & service, amenities
Stunning property. Nestled right next to a beautiful walking path and creek. Rooms were great and lobby and amenities were great. We were a little disappointed because the hot tub and pool were not working when we got there and we could not use them the entire stay. Other than that, everybody was very friendly. There was a lot of dining options and the shuttle was extremely helpful getting in and out of town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, amenities
Wonderful
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert, Chino Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue. Keys did not work. 5 minute job took 45-60 minutes. Besides that everything ok.
Stayed 1 night in Sep 2025

10/10 Excellent

jayme

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Muthukumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at the front desk and restaurant. The shuttle bus service was very helpful going to town and back to hotel. Had a very memorable experience. Will surely go back again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about the excellent quality of this Hyatt. We will be back!! The staff were all so friendly and helpful, especially Danielle at the concierge desk. She went above and beyond for us and helped maximize our experience! If I had to give any feedback for improvement, I’d say put grass like astroturfing down under the loungers by the pool that are currently in the dirt and maybe better tv/movie access. Can’t wait to get back there!
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well kept lovely scenery
Stayed 1 night in Sep 2025

8/10 Good

Ana Maria, Surfside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is classified as "5 Star" but it is NOT. It is well kept, but not quite the 5 star status it claims to be. The staff is very professional and friendly but provide very little service. There is no turn-down service and rooms are kept with minimal amenities, to the point that it was uncomfortable to have to be calling for simple things like two wine glasses that were removed from our room (we brought them in because they don't have it in the room despite the fact that there is a wine bottle opener) and one of our bathrobes was removed from the room and never returned. We received a very nice upgrade because the room we selected was misrepresented both in the hotel's website and in the Expedia website. The manager on site, Vaibhav Saxena was extremely nice and accommodating in an effort to make our stay as enjoyable as possible, and to make up for the room issue, he upgraded us to a new larger suite; however, there is where we noticed the lack of adequate amenities that are standard of a 5 star property. We also approached the Concierge to request ideas for what to do during our stay and other than give us brochures (which we had already downloaded from the internet) they were not at all helpful. We did not find this service at all helpful, unlike at many other 5 star properties we stay at. In general, I had a good experience, but it was definitely not the experience I expected and definitely not the experience a 5 star hotel should deliver.
Stayed 5 nights in Aug 2025

10/10 Excellent

Suresh, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though in-room dining options were sparse and unsatisfactory, property itself is very good, nice location, easy hop-on rides, amenities are decent, room size is adequate (not great but reasoanable) and linens are fresh. May be not a typical 5 star standard but for a mountain town, not bad.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Tiffany

Stayed 2 nights in Aug 2025

10/10 Excellent

Zemo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 2 nights in Aug 2025

10/10 Excellent

Leaha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated next to a tranquil river and beautiful mountain slope. It was so quiet and tranquil. The Balmain soap, shampoo and conditioner were an amazing touch!
Stayed 1 night in Aug 2025

10/10 Excellent

Paula

Traveled with group
Liked: Amenities
Beautiful!
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. Only thing they could improve on is the water pressure in the rooms
Stayed 2 nights in Aug 2025