10/10 Excelente
Jayme B.
7 oct. 2024
Le gustó: Limpieza
We had problems, but this was a great stay
To summarize, this was a second house booking because our first cancelled on us. We had planned this vacation for several months and had to find another house, this one fit our needs. We are from the mountains in Northeast Tennessee, the week before our trip, Helene ravaged our area, taking out most of our bridges, several of our neighbor's homes, the power for days, and when we decided to not lose our money by canceling and go on vacation anyway, we still had no running water to our homes. During that time, cellular swrvice was a bit spotty, which I assume is the cause of us not receiving the check-in instructions and guide book. When I attempted to contact customer service before our arrival, I didn't get a response, neither did VRBO when attempting to go through them. Thankfully, we were able to figure out how to get into the house. The stay was great. We had a wonderful time and the people on the island are always welcoming and pleasant. Unfortunately, because I didn't get the guide book, we just did our best guesses from stays at other houses with check out. We in no way want to point blame at anyone, customer service seemed very busy and with our travel directions changed becaused of Helene, let's just say that it was a much-needed reprieve by our family. We were grateful to have spent some relaxing beach time and introduce our granddaughter to the ocean. We highly recommend this adorable house, the screened porch is a great spot for sitting and talking for hours.
Jayme B.
Se hospedó 4 noches en octubre de 2024