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4.3 out of 5

"Alaya Tulum is a beautiful resort on the beach that is within walking distance to so many amazing restaurants, shops and hotels. It’s in a slightly qu ... " More

By a verified traveler on Tue 27 Jul 2021

Hotel Description

3.5-star beachfront hotel near Tulum Beach

On the beach

You'll be within half a mile (1 km) of Tulum Beach and 2 miles (3 km) of Sian Ka'an Biosphere Reserve with a stay at this Tulum hotel. SFER IK and Playa Akun are also within 3 miles (5 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. WiFi in public areas is free. A terrace, a garden, and laundry facilities are also on offer.

Free WiFi

In addition to free WiFi, the 20 guestrooms offer room service and rainfall showerheads. In-room massages, ceiling fans, and laptop-compatible safes are also available.

Apartment with Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max
$274* Per night/room Aug 25 - Aug 26

Family Villa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Panoramic Villa, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Oceanfront King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Partial Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Garden Villa King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Alaya Tulum ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alaya Tulum

Everyone (1) Couples (3)
5 out of 5
Alaya Tulum is a beautiful resort on the beach that is within walking distance to so many amazing restaurants, shops and hotels. It’s in a slightly quieter part of the city and is very walkable. We felt safe, comfortable and well cared for our entire trip. The staff is wonderful and accommodating and we will definitely be back!

Posted by on Jul 27, 2021

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5 out of 5
Alaya was a dream! The staff is so great! The only issue is the room facing the street we stayed in is VERY noisy and the construction next door was a little crazy making at times but overall this place is paradise. The best breakfast I had was at Alaya while in Tulum. I would definitely go back!

Posted by , from NM on Dec 4, 2019

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2 out of 5
I like the fact that there were only 20 rooms on the property. I didnt like all the daily road construction on a 2 lane street that is the only access in to the hotel. I didnt like that we stayed in 3 different rooms and every room had issues from no hot water to very low water pressure and then toilet did not work even after they worked on it twice.

Posted by on Oct 26, 2019

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5 out of 5

Serene, laid back hotel

Pros: Staff, location, food, rooms
Cons: It's perfect! I'd have preferred some sea view but no worries..
Location: Great restaurants, Tulum ruins, Cenote
Excellent staff, excellent property, not the usual high rise..no pool..but you don't need it because of the proximity to the beach..yoga and meditation each day..awesome food at their tiny restaurant...and the staff is so very helpful, well mannered, well trained and willing to oblige in every way..I'm definitely going back..felt like a Bohemian village hotel nd perfect for distressing..

Posted by , from Baltimore on Dec 25, 2016

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly Alaya Tulum. This 3.5-star Tulum hotel is smoke free.

  • 20 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Airport: Cancun Intl. Airport (CUN) (125.7 km / 78.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Alaya Tulum offers 20 air-conditioned accommodations with laptop-compatible safes and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Bicycle rentals on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Manicures and pedicures
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests must share a copy of their government-issued ID or passport to the property after booking.

The front desk at this property is open daily from 7 AM - 10 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alaya Tulum Hotel
  • Alaya Hotel
  • Alaya Tulum
  • Alaya Tulum Ahau Hotel
  • Alaya Ahau Hotel
  • Alaya Tulum Ahau
  • Alaya Ahau
  • Alaya Tulum Hotel
  • Alaya Tulum Tulum
  • Alaya Tulum by Ahau
  • Alaya Tulum Hotel Tulum

You should know

  • Alaya Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.