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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly 4-star hotel near Serrano River

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Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 8:00 AM to 10:00 PM, sun loungers
Land view from property
Superior Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar
Free daily buffet breakfast
Breakfast, lunch, dinner served; Regional cuisine, garden views
Reviews
8.8

Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Pool
  • Parking includedParking includedParking included
  • Restaurant
  • BarBarBar

Explore the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Popular LocationTorres del Paine National Park7 min drive
  • Popular LocationCuernos del Paine Lookout14 min drive
  • Popular LocationLago Pehoe30 min drive

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Standard Double or Twin Room

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Superior Double or Twin Room, Mountain View

  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Traditional Double or Twin Room, Mountain View

  • 301 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

Similar properties

Terrace/patio
Kau Rio Serrano
Breakfast included
Parking included
Free WiFi
Housekeeping
5.0 out of 5, Exceptional, (3)
The price is $684
per night
$684 total
includes taxes & fees
May 25 - May 26
Kau Rio Serrano

About the neighborhood

Torres del Paine

On river.At this Torres del Paine hotel, you'll be within half a mile (1 km) of Serrano River and 3 miles (5 km) of Torres del Paine National Park. Cuernos del Paine Lookout is within 9 miles (15 km) and Lago Pehoe is within 12 miles (20 km).

What's nearby

  • Torres del Paine National Park - 7 min drive
  • Cuernos del Paine Lookout - 14 min drive
  • Lago Pehoe - 30 min drive
  • Salto Chico Falls - 31 min drive
  • Salto Grande - 46 min drive

Restaurants

  • Restaurant Hotel Rio Serrano - 1 min walk
  • Don Pascual 1940 - 4 min walk
  • Los Colonnos Del Sur - 9 min walk

About this property

Rio Serrano Hotel + Spa

Family-friendly 4-star hotel near Serrano River
Some rates at Rio Serrano Hotel + Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Rio Serrano Hotel + Spa offers its guests a full-service spa, an indoor pool, and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A business center, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 635 square feet (59 square meters) and includes a conference center. A sauna, spa services, and a library are also featured at the family-friendly Rio Serrano Hotel + Spa. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Rio Serrano Hotel + Spa was completed in June 2019.

This 4-star Torres del Paine hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • 635 sq ft of conference space
  • 59 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. This Torres del Paine hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Portuguese, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free crib
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Rio Serrano Hotel + Spa

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

How close is Rio Serrano Hotel + Spa to the airport?

Rio Serrano Hotel + Spa is 192 mi (388-min drive) away from the Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) airport, the closest popular airport to the property.

Does Rio Serrano Hotel + Spa have an airport shuttle?

Airport shuttle services are not available at Rio Serrano Hotel + Spa.

Does Rio Serrano Hotel + Spa offer free breakfast?

Rio Serrano Hotel + Spa offers free buffet breakfast every day from 7 AM to 10 AM.

Is there a casino at Rio Serrano Hotel + Spa?

No, there is no casino at this hotel.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Rio Serrano Hotel + Spa?

This hotel offers free self parking.

Does Rio Serrano Hotel + Spa have a pool?

Rio Serrano Hotel + Spa features an indoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Rio Serrano Hotel + Spa have a restaurant?

Rio Serrano Hotel + Spa is home to Kaienk Restaurant, which features Regional cuisine, garden views, and light fare.

Does Rio Serrano Hotel + Spa have a spa?

Pamper yourself with a day at KOLAF, where you can enjoy mani/pedis, facials, and body treatments.

How close is Rio Serrano Hotel + Spa to downtown Torres del Paine?

Rio Serrano Hotel + Spa is 27.6 mi away from Torres del Paine.

Rio Serrano Hotel + Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 199 out of 348 reviews" "
Rating 8 - Good. 100 out of 348 reviews" "
Rating 6 - Okay. 25 out of 348 reviews" "
Rating 4 - Poor. 13 out of 348 reviews" "
Rating 2 - Terrible. 11 out of 348 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

stephan

Stayed 4 nights in Mar 2024

10/10 Excellent

Edward

Liked: Amenities
Unbeatable view of the Torres, great location, beautiful bar and dining area with delicious drinks and food.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jaime

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful, and I would recommend it to anyone traveling in this region. The views were priceless, and the staff, accommodations, and all of the services on property were amazing.
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
The rooms and property could use some updating but that is a minor point. The staff, the food and the location are unbelivebly great. I recomend the all inclusive plan. Great food any time of the day and all drinks (including liquor) included. Not many options so stay and enjoy!
Stayed 3 nights in Feb 2024

10/10 Excellent

steffanie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!
Stayed 4 nights in Feb 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spectacular location with all rooms facing The Massif in Torres del Paine. Horses graze right outside your windows. Very close location to the park and hiking/excursions. All inclusive option is nice. Very comfortable, updated bed and bedding. Very nice breakfast buffet. Incredible food presentation.
Stayed 6 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience. You are paying for the location and all-inclusive of course. The double room was not anything special. The food was fantastic, but they mismanaged the Christmas Night dinner and we ate an hour and a half past our reservation.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yingfei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my room is very beautiful and the staff are extremely friendly. Food service is great
Stayed 4 nights in Jan 2024

10/10 Excellent

Ximena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

2/10 Terrible

Victor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible, unprofessional, under staffed, rude
The hotel is clean and comfortable. The location is perfect. The views you get from the rooms are amazing. However, we had a terrible experience during our stay. Be prepared to spend at least 2-3 hours for dinner, as service is extremely slow. The staff made constant errors with our orders also, which then prolonged our dinner time even more. The hotel is very clearly under-staffed. Which may explain why almost all of the staff were very unpleasant as well. 9/10 always looked mad, were unfriendly, no one ever greets you or willingly helps you with anything. They look annoyed or roll their eyes at you when you ask them anything at all. There was one young man named Charly, who was the only nice and helpful staff member during our entire stay. He was friendly, sociable, eager to help, and most importantly, he was simply polite. He was one of the only staff there that was like that. Lastly, we had an absolute nightmare experience with Rio Serrano. We paid for the iceberg excursion and our transport van never came to pick us back up. There were a few other hotel guests also stranded with us. We had no reception, no food, were all alone in the middle of the national park, it was freezing and very windy. After a few hours we were finally picked up as we were all walking up a dirt road. The hotel first refused to refund us. After much arguing, they promised they would give us a full refund for the excursion. They never did. Unacceptable and unprofessional. Never again.
Stayed 4 nights in Jan 2024