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Grand Prince Hotel Shin Takanawa

5.0 star property
5-star luxury hotel near Tokyo Tower

Choose dates to view prices

Photo gallery for Grand Prince Hotel Shin Takanawa

Enjoy a warm and inviting dining experience in our restaurant, featuring a central bar and comfortable seating areas.
Enjoy a city view from the comfort of your room, featuring a large window with a city skyline and a lit tower in the distance.
Experience the contemporary lobby with a sleek floor, geometric light fixture, lush greenery, and striking artwork.
Traditional Japanese temple at the base of stone steps, surrounded by lush foliage and ornate decorations.
Enjoy the expansive view from this balcony with a clear view of the sky.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Gym

Explore the area

Map
3-13-1 Takanawa Minato, Tokyo, Tokyo, 108-8612
  • Tokyo Tower
    ‪5 min drive‬
  • Shibuya Crossing
    ‪6 min drive‬
  • Tokyo Imperial Palace
    ‪6 min drive‬
  • Tokyo (HND-Haneda)
    ‪12 min drive‬

Room options

View all photos for [Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

  • 415 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Twin Room, Non Smoking

8.4 out of 10
Very good
(46 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

  • 1294 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Corner Twin Room, Non Smoking

Standard Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Standard Corner Twin Room, Non Smoking

  • 415 sq ft
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Superior Precious Twin Room, Non Smoking

Superior Precious Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for [Club Floor] Club Suite Twin with Lounge Access, Non Smoking

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking

  • 721.2 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

  • 647 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Precious Triple Room, Non Smoking

Superior Precious Triple Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Triple Room, Non Smoking

  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Triple Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Standard Triple Room, Non Smoking

8.0 out of 10
Very good
(15 reviews)
  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Precious Corner Twin Room, Non Smoking

Superior Precious Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Precious Corner Twin Room, Non Smoking

  • 415 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [Club Floor] Club Corner King Room with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club Corner King Room with Lounge Access, Non Smoking

  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Corner Twin Room, Non Smoking

Superior Corner Twin Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Superior Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 415 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Corner King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Corner King Room, Non Smoking

  • 415 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club King Room with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club King Room with Lounge Access (Non-Smoking) 

8.0 out of 10
Very good
(12 reviews)
  • 320.2 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(31 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Club Suite King Room with Lounge Access, Non-Smoking

Executive Club Suite King Room with Lounge Access, Non-Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Executive Club Suite King Room with Lounge Access, Non-Smoking

  • 1294 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for [Tokyo Tower View] Superior King Room, Non Smoking

View from room

[Tokyo Tower View] Superior King Room, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [Tokyo Tower View] Superior Corner King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Tokyo Tower View] Superior Corner King Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 415 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

[Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

  • 322 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Fourth Room, Non Smoking

Standard Fourth Room, Non Smoking | Down comforters, in-room safe, blackout drapes, free WiFi

Standard Fourth Room, Non Smoking

8.0 out of 10
Very good
(14 reviews)
  • 415 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Club Twin Room with Lounge Access (Non-Smoking) 

Club Twin Room with Lounge Access (Non-Smoking)  | Down comforters, in-room safe, blackout drapes, free WiFi

Club Twin Room with Lounge Access (Non-Smoking) 

9.0 out of 10
Wonderful
(2 reviews)
  • 321.8 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior King Room, Non Smoking

8.6 out of 10
Excellent
(20 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club King Junior Suite with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club King Junior Suite with Lounge Access (Non-Smoking) 

  • 640.5 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, Non Smoking

Down comforters, in-room safe, blackout drapes, free WiFi

Superior Triple Room, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 322 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Club Twin Junior Suite with Lounge Access (Non-Smoking) 

Down comforters, in-room safe, blackout drapes, free WiFi

Club Twin Junior Suite with Lounge Access (Non-Smoking) 

  • 640.5 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Tokyo Tower View] Superior Twin Room, Non Smoking

View from room

[Tokyo Tower View] Superior Twin Room, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Double - Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin - Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

Superior Triple - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Twin - Smoking

  • Sleeps 2

Triple - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 2

Superior Triple - Smoking

  • Sleeps 3

4Beds - Non-Smoking

  • Sleeps 4

Superior Twin - Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Smoking

  • Sleeps 2

Superior Double - Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

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About the neighborhood

Tokyo

Heart of Tokyo.A stay at this Minato hotel places you within 3 miles (5 km) of Tokyo Tower and 6 miles (10 km) of Shibuya Crossing. Tokyo Imperial Palace and Meiji Jingu Shrine are also within 6 miles (10 km).

What's nearby

  • Roppongi Hills - 4 min drive - 3.0 miles
  • Tokyo Tower - 5 min drive - 2.8 miles
  • Shibuya Crossing - 6 min drive - 4.6 miles
  • Tokyo Imperial Palace - 6 min drive - 4.7 miles
  • Meiji Jingu Shrine - 10 min drive - 5.5 miles

Getting around

  • Takanawadai Station - 5 min walk
  • Shinagawa Station - 7 min walk
  • Haneda Airport (HND) - 24 min drive

Restaurants

  • ‪あきた美彩館ダイニング - ‬5 min walk
  • ‪Executive Lounge - ‬6 min walk
  • ‪Grand Prince Hotel Takanawa - ‬5 min walk
  • ‪Aux Bacchanales Takanawa - ‬4 min walk
  • ‪Outback Steakhouse - ‬4 min walk

About this property

Grand Prince Hotel Shin Takanawa

5-star luxury hotel near Tokyo Tower
Grand Prince Hotel Shin Takanawa offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 25801 square feet (2397 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Grand Prince Hotel Shin Takanawa. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 908 guestrooms or units
  • 2 dining venues
  • 2 coffee shops
  • 25801 sq ft of conference space
  • 2397 sq m of conference space
  • Built in 1982
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Grand Prince Hotel Shin Takanawa offers 908 air-conditioned accommodations with safes and slippers. Rooms open to balconies. Beds feature down comforters. Televisions come with digital channels.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Tokyo hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 5,085 for adults and JPY 2,825 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to July 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 5085 for adults and JPY 2825 for children
  • Self parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 8000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

Guests with tattoos are not able to use the onsite public bathing facilities and pool.

We should mention

  • The seasonal pool will open July 16 and close August 31.
  • Pool access available from 10:00 AM to 5:00 PM.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Prince Hotel New Takanawa
Grand Prince Hotel New Takanawa Tokyo
Grand Prince New Hotel Takanawa
Grand Prince New Takanawa
Grand Prince New Takanawa Hotel
Grand Prince New Takanawa Tokyo
Hotel Prince Takanawa
New Takanawa Prince
Prince New Takanawa Hotel
Takanawa Prince
Grand Prince Hotel New Takanawa Tokyo, Japan
Prince Shin Takanawa Tokyo
Grand Prince Hotel New Takanawa
Grand Prince Hotel Shin Takanawa Hotel
Grand Prince Hotel Shin Takanawa Tokyo
Grand Prince Hotel Shin Takanawa Hotel Tokyo

Frequently asked questions

How close is Grand Prince Hotel Shin Takanawa to the airport?

Grand Prince Hotel Shin Takanawa is 8.3 mi (24-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

Does Grand Prince Hotel Shin Takanawa have an airport shuttle?

Airport shuttle services are not available at Grand Prince Hotel Shin Takanawa.

How close is Grand Prince Hotel Shin Takanawa to the beach?

This hotel is 5.5 mi (19-min drive) from Odaiba Beach Park.

Does Grand Prince Hotel Shin Takanawa offer free breakfast?

Free breakfast isn’t provided at Grand Prince Hotel Shin Takanawa, but buffet breakfast is offered for a fee of JPY 5085 for adults and JPY 2825 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Grand Prince Hotel Shin Takanawa?

No, there is no casino at this hotel.

What time is check-in at Grand Prince Hotel Shin Takanawa?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Grand Prince Hotel Shin Takanawa?

Free parking is not available at this hotel. Self parking is available for JPY 1500 per night.

Does Grand Prince Hotel Shin Takanawa have a pool?

Grand Prince Hotel Shin Takanawa features a seasonal outdoor pool. Guests can enjoy pool access from 10:00 AM to 5:00 PM.The pool is closed seasonally each year from September 1 to July 15.

Does Grand Prince Hotel Shin Takanawa have a restaurant?

There are 2 onsite restaurants, offering options like Chinese cuisine and light fare.

Does Grand Prince Hotel Shin Takanawa have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Grand Prince Hotel Shin Takanawa to downtown Tokyo?

Grand Prince Hotel Shin Takanawa is 4 mi away from Tokyo.

Grand Prince Hotel Shin Takanawa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 745 out of 1350 reviews
Rating 8 - Good. 352 out of 1350 reviews
Rating 6 - Okay. 160 out of 1350 reviews
Rating 4 - Poor. 55 out of 1350 reviews
Rating 2 - Terrible. 38 out of 1350 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Masayuki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Staff & service
For the price, it w
Stayed 2 nights in Apr 2025

6/10 Okay

Corinne

Disliked: Property conditions & facilities, room comfort

Not worth the value.

This hotel has very high star rating, but is very dated in the room decor and, even worse, is dingy and a bit run down. The poor ratings were relative to the star level of this property. I was super disappointed and dissatisfied with the room we were given. The rug and the sofa had several nasty looking stains. Gross. The bed was very worn out and soft/with lumps. Even the toilet looked old and was retro fitted with a bidet fixture. Rather sad for higher end Japanese hotel. Worst of all, when I wrote the hotel the night after we checked in, I didn’t get a response for almost 24hrs. I was offered a change of rooms - but it didn’t make sense since it was our last night (2day stay). When I asked if they would comp us a dinner, they refused and only offered us buffet breakfast, which was not very good. Overall, this hotel was not nearly as nice as others in Osaka and Hakone.
Stayed 2 nights in Apr 2025

8/10 Good

Masayasu

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We have been there many times and we like it
Stayed 1 night in Apr 2025

10/10 Excellent

Amberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

We booked this last minute and it was perfect. Easy check in, comfortable bed, great view. The lobby is beautiful and it's close to the train station.
Stayed 1 night in Mar 2025

6/10 Okay

Liem

Traveled with family
Disliked: Amenities
Overpriced. Average service. Restaurants 3 stars
Stayed 3 nights in Apr 2025

6/10 Okay

Leonardo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Stayed 3 nights in Apr 2025

8/10 Good

Tatsuro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility in quiet area.
Stayed 1 night in Mar 2025

6/10 Okay

Tanuj

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a typical Japanese hotel. Maybe one notch better than APA. Don’t consider it to be a 4 star hotel. it’s a factory , no early check in no late check out. No request entertained. I specifically requested that my room should not be very far from elevator and instead they gave me the last room in the hall and asked to adjust for 5 nights. No room service. The rooms were not being cleaned properly. Probably by the time cleaners reached my room they must be tired.
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

SIMON

Traveled with family
Liked: Cleanliness, staff & service
Beautiful gardens, especially during cherry blossom season, nice coy pond also. The reception and dining areas are reminicent to Las Vegas , however the rooms are dated back to the 1980's decor and bathroom facilities. The property was clean, but the rooms underwhelming.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tara

Stayed 1 night in Apr 2025

10/10 Excellent

Mari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast choices We would love to com back again
Stayed 1 night in Apr 2025

10/10 Excellent

Yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities
I usually stay at the club level. The facility is old but well taken care of. Club lounges are very nice. The hotel has history and wonderful inner court garden. Many restaurants neary by are decently priced. Very close to JR Shinagawa station with great access to Haneda Airport and to other cities.

4/10 Poor

Celeste

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very outdated and not well maintained. The edges of the mattress cover in our room were worn and frayed. A strong odor of smoke permeated our “non-smoking” room. Bathroom facilities are old; it included a tub with surround shower curtain. It’s difficult to find your way around and through the property. There are several hotels on the site which add to the confusion. Overall, I am unable to recommend this hotel. In my opinion, the 8.6 point rating posted on Expedia was not warranted. It should rank instead in the 7.5-7.8 range.
Stayed 1 night in Mar 2025

10/10 Excellent

Celia, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Daniel

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This is not a good hotel for travelers. It’s not a convention centers with rooms. Super rowdy with big groups of either conferences or organized tours. It’s far from the city, no good food options around. The hotel’s breakfast is crowded. Long queues and waiting times for everything stop checkin to checkout to breakfast. The staff, while polite, is not friendly, makes mistakes with bills, everything takes a long time to even talk to somebody who can answer your question and even than the problems are not resolved. I wouldn’t recommend this hotel for solo/couple/family travels.
Stayed 4 nights in Mar 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Sachiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was nice! Not much place for shopping.
Stayed 13 nights in Feb 2025

10/10 Excellent

Hide

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all great here
Stayed 1 night in Mar 2025

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this hotel by chance through expedia and I must say I was very happy to have been able to stay here. I guess I wasn't ready for the high class look and feel of thisbplace like I was staying in a Vegas style hotel! Great room and great staff. We had a great view of the Tokyo Tower from our room and added to the overall experience as well. The garden at the ground level was very nice and beautiful. The breakfast buffet has a alot of choices between Japanese and American styles. I would love to stay here again when ever come through this area again!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Terese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025