For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Your stay at this Tumon hotel places you within 3 miles (5 km) of Tumon Beach and Guam Premier Outlets. Also, Ypao Beach Park is within half a mile (1 km) and Tumon Sands Plaza is within 2 miles (3 km).
Poolside dining
A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 9 conference rooms, free WiFi in public areas, and airport shuttle. Enjoy the fitness center and perks like free self parking.
Free Internet, balconies
Featuring conveniences like refrigerators and coffee/tea makers, the 367 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Balconies, room service, and safes are also available.
from $204
Deluxe Ocean View Room with 2 Twin Beds (Hollywood Setup)
Pacific Star Resort and Spa ratings based on 7 Verified Reviews
Review Summary
2.9
out of 5
3.0 out of 5.0
Room cleanliness2.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for Pacific Star Resort and Spa
Everyone (3)
2 out of 5
STAFFS NEED RE-TRAINING. THEY’RE NOT AWARE OF THEIR DUTIES AND RESPONSIBILITIES- REALLY DISAPPOINTED. CLEARLY, THEY DIDN’T PROVIDE US PROPER ASSISTANCE DURING OUR STAY.
My husband and I booked at your hotel last Dec 17 – 20. It was on Dec 18 that we really had a bad encounter which really proves that they don’t really care about their guest. Around 4:40 pm – I asked Ms. Jocelyn for help, I told her that we are supposed to be picked up at the Hotel lobby at 4:50 pm – for dinner cruise under BALDYGA group. I ask her to tell them that we will just put our stuffs upstairs – we are in the 16th floor. She then told me to not to worry because they usually go at the front desk and they will just call us in our room. It didn’t took us long to put our stuffs in our room, also we have not heard any phone calls or any missed or message on our phone in the room. It was around 4:55 or 5pm when we finally got down because the elevator took long to go down the lobby because of too many guest/students going for TAO-TAO BBQ. As soon as we got down my husband looked in the lobby for the person under BALDYGA– while I go straight in the front desk, I ask the 3 person in the front desk, if the person from Baldyga for dinner cruise came to look for us, they said there was not any, “They haven’t arrived yet”. My husband and I sit on the lobby but we begin to worry because it was 5:05pm by then and all the bus in front of the hotel are for TAO-TAO TASI BBQ only- no one is for dinner cruise. I try to
Posted by Jonalyn on Dec 23, 2018
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Comment from Hotel Management
Dec 31, 2018
by John Torres, Front Desk Manager
Dear Ms. Torres,
Warm regards from the Pacific Star Resort and Spa.
We truly apologize for the incident that occurred on Dec. 18th, 2018 where a driver from the Baldyga group came to pick you up for a dinner cruise but was unable to meet with you in the lobby upon hotel departure time. It seems all of our efforts to help you that night were unsuccessful. I will discuss this issue with my team to find better ways to handle these types of matters, should something similar occur again in the future. In the meanwhile, please kindly contact us directly if there are anything we could further assist you with.
Thank you and on behalf of the Pacific Star Resort and Spa, we wish you Happy Holidays.
3 out of 5
Hotel is falling apart. Needs renovation. Badly.
Pros:Location. Friendly staff.
Cons:Outrageous prices at the restaurant. Parking. Room condition, amenities, elevators. Overall condition of the hotel needs improvement.
Location:Enjoy the entire island.
I have stayed at this hotel on other occasions during my trips to Guam. Prior to this trip, it had been approximately 5 years since my last visit. The amenities and condition of the hotel rooms seem to be degrading to the point that I was tempted to find another hotel. Shower heads barely let the water flow. Small refrigerators did not keep items cold or cool. In room telephone did not work. Elevator broke with me and my daughter in it stopping approximately 9 inches short of a floor. Door opened slightly and I had to force the door open to get us out. There is no adequate parking available. You have to park in a basement, walk up two flights of steps leading to the outside and then enter through the main entrance. Hotel restaurant charged the four of us $80 for breakfast. This is outrageous for bacon and eggs with a hash brown. We were there for 11 days and found that for a hotel of this size, there were only 4 washers and 4 dryers with only 2 washers and 2 dryers working. The hotel seems to cater only to the Asian customers and did not care much about non Asian customers. The hotel staff were polite and saw to all our concerns. I will make further trips to Guam but highly doubt I will stay at the Holiday Resort again unless serious updates are implemented.
Posted by Bruce, from San Diego, CA. on Jun 14, 2016
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2 out of 5
An old hotel that has seen better days. The front desk staff were less than out going and it seemed to be related to the fact that the reservation was made through Travelocity. I selected a room that was discribed as "ocean view" but the room I received was anything but. When I questioned the front desk they stated the room faces in the general direction of the ocean but you may not be able to see the ocean. So in their mind "ocean view adjacent" was good enough. I will say that the Manhattan Steak House was excellent and had excellent staff. We really enjoyed our dinner there
Posted by a verified traveler on Mar 27, 2015
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1 out of 5
May 2009
I would not recommend anyone to stay in this hotel. It is in a nice location but the hotel is in need of renovations. The rooms smell of mold and little creatures may visit you during the night. I only stayed for one night and was afraid to unpack my luggage. Don't let the name fool you!
Posted by a verified traveler on May 21, 2009
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3 out of 5
Guam 2008
Not a well kept Marriott. Rooms outdated and bathrooms desperately need an upgrade. Food in hotel similar to Denny's. Wait staff nice but really slow and not well educated. Pool area is clean but little chairs and run down surface.
Marriott needs to decide if they keep their name on this hotel, and thus spend some money, or change it to a Holiday Inn.
Posted by a verified traveler on Jan 11, 2009
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5 out of 5
Very nice
My family & I stayed here twice in the last 2 months and we were very happy. Rooms are updated, clean and attractive. The view is gorgeous! If you want peace, make sure they don't give you a room on the same side as the Pacific Island Club Hotel because their nightly luau is noisy!
Posted by a verified traveler on Jul 11, 2007
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4 out of 5
Super Friendly!
We stayed here for a little over a week. The staff were extremely friendly and helpful. We had a little trouble getting our room made up as we liked sleeping in past 9am, but it was a great holiday! The Marriott is right on the beach and near to downtown yet quieter than the Pacific Islands Club next door. The hotel restaurants are a bit pricey and close a bit early, but we got some great advice from the front desk and found some wonderful local places to eat. They also helped us find some beautiful spots on the Island to see. We would stay there again!
Pacific Star Resort and Spa offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 5516 square feet (512 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Pacific Star Resort and Spa. An area shuttle within 0.1 mi and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available. This 4-star Tamuning hotel is smoke free.
367 guestrooms or units
19 levels
2 dining venues
5516 sq ft of conference space
512 sq m of conference space
Bar by the pool
Bar or lounge
Beach lounge chairs
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Car service
Wedding services available
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Microwave in a common area
Water dispenser
Family Friendly Amenities
Outdoor pool
Free WiFi
Laundry facilities
Refrigerator
Microwave (on request)
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Guam (GUM-A.B. Won Pat Intl.) (2.8 km / 1.7 mi)
Property shuttles: Airport shuttle and area shuttle within 0.1 mi available for a surcharge
Parking: Free self parking
Room Amenities
Pacific Star Resort and Spa offers 367 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided. Bathrooms include shower/tub combinations, slippers, and complimentary toiletries. This Tamuning hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Microwaves and hair dryers can be requested. Housekeeping is provided daily.
Private balcony
In-room dining (limited hours)
Television
Cable channels
Refrigerator
Microwave available
Coffee maker
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer available
Safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Pacific Star Cafe - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Manhattan Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Pool Bar - This poolside bar serves light fare only. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Bicycle rentals nearby
Golfing nearby
Snorkeling nearby
Spa Services
Chandan Spa has 8 treatment rooms including rooms for couples. Services include massages.
The spa is open daily.
Number of treatment rooms 8
Couples treatment rooms
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time ends at 11:30 PM
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Special check-in instructions:
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 35.0 per day.
Pets
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: USD 20.85 per person (approximately)
Airport shuttle fee: USD 15 per person (one way)
Rollaway bed fee: USD 35.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Guam Marriott
Guam Marriott Resort
Marriott Guam
Marriott Guam Resort
Marriott Resort Guam
Pacific Star Resort Tamuning
Pacific Star Resort
Pacific Star Tamuning
Pacific Star And Spa Tamuning
Pacific Star Resort and Spa Hotel
Pacific Star Resort and Spa Tamuning
Pacific Star Resort and Spa Hotel Tamuning
You should know
Pool access available from 10:00 AM to 8:00 PM.
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
