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Emerald Queen Hotel & Casino

3-star property
5700 Pacific Highway East, Fife, WA 1-855-201-7819
3.4 out of 5
See all 10 travelocity Reviews

"We thought the whole visit was great. Everyone was super friendly. " More

By a verified traveler on Sat 05 Oct 2019

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Hotel Description

3-star hotel near Emerald Queen Casino

Heart of Fife

Within 6 miles (10 km) of this Fife hotel, you'll find Emerald Queen Casino and Wild Waves Water Park and Enchanted Village. Tacoma Dome and Museum of Glass are also within 6 miles (10 km).

Casino, fitness center

This smoke-free hotel features a casino, a nightclub, and 3 restaurants. Traveling on business? Take advantage of the laundry service, conference space, and free valet parking. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like free self parking and a casino shuttle.

Free WiFi, iPod docks

In addition to LCD TVs with cable channels, the 103 guestrooms offer free WiFi and iPod docks. Coffee/tea makers, down comforters, and free local calls are also available.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$129* Per night/room Jan 23 - Jan 24

Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Emerald Queen Hotel & Casino ratings based on 10 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Emerald Queen Hotel & Casino

Everyone (7) Couples (1) Family (1) Other (1)
5 out of 5
We thought the whole visit was great. Everyone was super friendly.

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 14, 2019 by EQC

Dear Traveler, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. We hope you will visit us again soon. Regards, Hotel Management

5 out of 5

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 23, 2019 by EQC

Dear Traveler, We appreciate you taking the time to rate your stay with us. We hope you will visit us again soon. Regards, Hotel management

5 out of 5
Great experience. Clean and huge room! Would stay again for sure

Posted by , from Olympia, US on Apr 6, 2019

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Comment from Hotel Management

Apr 8, 2019 by EQC

Dear Anna, Thank you for your positive comments and for the perfect rating. We are so glad you enjoyed your stay with us! We hope your next stay is just around the corner. Regards, Hotel Management

1 out of 5
The hotel staff were nice but over all it was a dirty place; people, room, area.

Posted by , from fife,washington on Jul 3, 2017

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Comment from Hotel Management

Jul 11, 2017 by EQC

We are sorry you were unhappy- Thank you for your feedback.

1 out of 5

Smelled like cigarettes in room

It was horrible stinky cigarette smell in the room. Even changed rooms and it did help. Very disappointed never visit again

Posted by , from J on Jun 20, 2017

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3 out of 5

Comfortable but complicated

Pros: The amazing mattresses & pillows. I haven't gone to sleep so quickly nor slept so well in a long time. The comped buffet was excellent & diverse.
Cons: If you allow people to smoke in the casino than rooms should also be available w/smoking, rather than forcing people outside or back onto casino floor
Location: Meeker Mansion tours, Glass museum, walks on the Puget Sound strip, Zoo, The Melting pot restaurant (must do), antiquing, small hole in the wall shops
When booking my hotel for our 18th anniversary I was asked what criteria I wanted such as a smoking room, but these are no longer available & we received no notification until we checked in, also we were required to pay an additional $100 deposit for any possible damage to the room during our stay (which was not mentioned when making the reservation). After checking in we went to our room & found burn marks on the couch so we had to immediately notify the front desk so they didn't hold us responsible for damage, but as soon as you step off the elevators you are bombarded with the smoke coming from the smoking section of the casino, so I don't see the point other than any time you wanted a cigarette you are required to go down to the smoking section (conveniently ringing w/slot machines). Our room view was the garage. Their beds are amazing my husband said it was the 1st time I didn't snore at all during the night. Their shampoo, conditioner & soap amenities do not smell very good, I would suggest bringing your own & the water pressure for the shower is weak & is slow to drain so take a quick shower or a bath. Staff was courteous but by the book. We brought dinner back to the hotel room & immediately upon entering we were asked if we are staying in the hotel as nothing that is not bought on the casino floor can be brought in. They only have bare essentials in rooms. Their comp rules also need to be adjusted, you can get only 1 meal comped per 24 hr & nothing else is comped

Posted by , from Puyallup, WA on Feb 13, 2017

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4 out of 5

Great hotel for slot players and concert goers

Pros: Location (at a casino), decent shower products, coffee maker in the room. Ask for an ozone machine to help with the smoke in room if you notice it.
Cons: I'd like a fridge in the room.
Location: If you're a gambler, this place is for you. It's also just north of Tacoma and only 40 min to Seattle.
I have stayed here many times over the years. It's great for what it is - a casino hotel and very affordable. Government rate is only $99/night if you go through them. Expect some cigarette smell, even in non-smoking rooms. Staff is nice and willing to help. I enjoy the buffet as well.

Posted by , from Seattle, WA on Sep 15, 2016

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1 out of 5

Smoking smoking smoking hotel

Staff was very patient at beginning. Had to walk thru unbelievably smoky casino just to reach front desk. Smell of cigarettes saturates everything. Showed me our room which was OK but I smelled so strongly of smoke just walking back to my car that my wife retched. Tried to cancel room but since I had gotten zfoom key they would not cancel reservation. I understand to a point but this property should NOT be listed in any way as non smoking. I probably inhaled more secondhand smoke being in the building than I had for the past twenty years. I have genuine pity on the staff who must have the highest lung cancer rate in the hospitality business.

Posted by , from C on Aug 11, 2016

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5 out of 5

Nice room

the room was nice. It was cool to get free soda an water from the casino. And spend a few hours gambling to get free food voucher.

Posted by on Jun 14, 2016

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4 out of 5

Quiet in the midst of a busy casino below

The EQC Hotel was nicer than I thought after reading other reviews. The room was very spacious, clean and comfortable. We had a nice view out the window of a courtyard and a pool and hot tub (no body was using them, but it was very pretty.) The room was quiet and modern, with the exception of the texturized ceiling that seemed to add a 70's flare. The bathroom and vanity were just right. It was helpful having two sinks and countertops. The coffee maker was a pod-style (less waste than Keurig) and brewed decent coffee. We enjoyed getting a complimentary $20 voucher for breakfast by playing slots for 3 hours. The breakfast buffet was simply amazing. Top notch! So much variety and everything was delicious and appealing. Probably the most perfect-looking buffet I have ever seen. Our stay was very nice. The casino itself was very confusing and crowded. It would have been helpful to have a map of the casino floor lay-out. It was like a maze. Good thing my hubby and I did not get lost from one another because it would have been difficult to find each other in the maze of rooms. I give EQC hotel a double thumbs-up!

Posted by on Dec 28, 2015

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About the Emerald Queen Hotel & Casino

Location 5700 Pacific Highway East, Fife, WA 98424

Renovations + Closures

The following facilities or services will be unavailable from November 4 2021 to January 31 2022 (dates subject to change):

  • Fitness facilities
  • Meeting facilities
  • Spa tub
  • Swimming pool

Property Features

Emerald Queen Hotel & Casino offers its guests an outdoor pool and a fitness center. There are 3 restaurants on site, along with a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. Event space at this hotel measures 5603 square feet (521 square meters) and includes conference space. A casino, a nightclub, and tour/ticket assistance are also featured at the business-friendly Emerald Queen Hotel & Casino. Self parking and valet parking are free. This 3-star Fife hotel is smoke free.

  • 1 building
  • 103 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 3 bars or lounges
  • 5603 sq ft of conference space
  • 521 sq m of conference space
  • Casino
  • Nightclub
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Tacoma Station (5.5 km / 3.4 mi)
  • Property shuttles: Free casino shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Emerald Queen Hotel & Casino offers 103 accommodations with iPod docking stations and safes. Beds feature down comforters. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 1:00 PM.

Emerald Queen Hotel & Casino has 3 restaurants serving breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25.0 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Queen
  • Emerald Queen Fife
  • Emerald Queen Hotel & Casino
  • Emerald Queen Hotel & Casino Fife
  • Emerald Queen Hotel And Casino
  • Emerald Queen Hotel Fife
  • Emerald Queen Hotel Casino Fife
  • Emerald Queen Hotel Casino
  • Emerald Queen Casino Fife
  • Emerald Queen Casino
  • Emerald Queen & Casino Fife
  • Emerald Queen Hotel & Casino Fife
  • Emerald Queen Hotel & Casino Hotel
  • Emerald Queen Hotel & Casino Hotel Fife

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.