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Quality Inn & Suites Downtown

2.5-star property
454 James Street, Syracuse, NY 1-855-201-7819
3.6 out of 5
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See all 17 travelocity Reviews

"Great place, everything you need nearby, great staff, I will come again " More

By a verified traveler on Thu 01 Jul 2021

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Hotel Description

Hotel near Syracuse University in Syracuse

Downtown Syracuse stay

With a stay at this Downtown Syracuse hotel, you'll be well placed to visit St. Joseph's Hospital Health Center and Landmark Theatre, both within half a mile (1 km). Syracuse University and The Oncenter are also within 2 miles (3 km).

Free perks

A gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 47 guestrooms also offer free WiFi and LED TVs with digital channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$73* Per night/room Feb 24 - Feb 25

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites Downtown ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn & Suites Downtown

Everyone (10) Couples (2) Family (6)
2 out of 5
This motel was a much lower quality than I expected from this chain.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 25, 2021 by GM

I am very sorry to hear that we did not meet your expectations in several areas. My apologies for all the inconveniences. We have taken note of your comments and are working to improve the problems areas mentioned by you. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Despite your disappointment, we hope you will return to stay with us again.

2 out of 5
The front desk couldnt find my reservation

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 7, 2021 by GM

We do apologize for the confusion, however we were able to check you in with a new reservation without issue. Leaving a 2/5 for a On-Line reservation which you said you reserved, which we can not find is unacceptable to us. We aim to earn a perfect 5/5 from every guest.

5 out of 5
Great place, everything you need nearby, great staff, I will come again

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 1, 2021 by GM

Thank you so much for taking the time to write a review about your recent stay with us! We're happy to hear that you had such a wonderful experience and we look forward to taking care of you again the next time you're in town!

5 out of 5
It was very quiet.

Posted by on May 23, 2021

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Comment from Hotel Management

May 23, 2021 by GM

Thank you for staying with us. We do appreciate the feedback and recommendation. We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! Hopefully you will visit with us again. :)

4 out of 5
Great stay. Staff was very friendly, helpful, and attentive.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 21, 2021 by GM

Thank you for staying with us. We do appreciate the feedback and recommendation. We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! Hopefully you will visit with us again. :)

4 out of 5
Quick and easy. Just needed a place to sleep for a few hours.

Posted by on Sep 25, 2020

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Comment from Hotel Management

Sep 27, 2020 by GM

Thank you for taking the time to let us know about your stay. We appreciate you choosing our hotel especially during this time. We hope you had a great time while you were in the area. Thank you again, stay safe and see you again soon!!!

2 out of 5
Drove up and left. This is a motel where the doors open out to the walkway/parking lot, I prefer a place with an interior hallway exit. Check in area was blocked off to a VERY small walk up window and was crowded with people checking in, I'm sure this small area is due to covid. I didn't care for the exterior of the motel so we went on to our next travel destination and stayed there. Price was very good, Interior looks nice on the website, but we didn't go in to actually see.

Posted by , from NY on Jul 28, 2020

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Comment from Hotel Management

Jul 28, 2020 by GM

Hi Mr. Stepen Espey...we are very sorry that you didn't like the look of the exterior of the Hotel. It surprises me that you have left a poor review when you didn't even stay at the property. Reviews should be based on the stay. We are truly disappointed that you didn't even give us a try before you posted a review.

1 out of 5
BUDBUGS!!!! Reserve one night was CHARGED FOR TWO!!! Hang up on by staff!!! Charged 87.00 for original night then charged 87.00 additional because of “ staff mistake “ ... rude service DO NOT STAY HERE!! Very bad neighborhood room 216 definitely is infested with bed bugs I HAVE THE PICTURES TO PROVE IT!

Posted by , from Syracuse ny on May 30, 2020

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Comment from Hotel Management

Jun 1, 2020 by GM

Thank you very much for staying with us and for this review. I apologize for failing you in the most basic of ways - by not providing a relaxing experience. Please know that your comments have been forwarded to our breakfast staff and our housekeeping department will be stepping up their game to ensure all procedures are being followed so this does not happen again. I hope you will give us another opportunity to demonstrate the outstanding hospitality we are known for providing.

5 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 2, 2020 by GM

On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

5 out of 5
Employees great, room very clean, included breakfast excellent.

Posted by on Sep 30, 2019

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Comment from Hotel Management

Sep 30, 2019 by GM

Thank you for the great review, which I will pass along to the entire team. I'm happy to hear that you enjoyed your stay from the moment you walked in. We work hard to make guests happy and hope to have you back soon!! :)

About the Quality Inn & Suites Downtown

Location 454 James Street, Syracuse, NY 13203

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Quality Inn & Suites Downtown also features a fitness center, coffee/tea in a common area, and laundry facilities. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Syracuse hotel.

  • 1 building
  • 47 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Syracuse Regional Transportation Center (3.8 km / 2.4 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites Downtown offers 47 accommodations with safes and coffee/tea makers. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. This Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Downtown
  • Econo Lodge Hotel Downtown
  • Econo Lodge Syracuse
  • Quality Inn Downtown Syracuse
  • Quality Downtown Syracuse
  • Quality & Suites Syracuse
  • Quality Inn & Suites Downtown Hotel
  • Quality Inn & Suites Downtown Syracuse
  • Quality Inn & Suites Downtown Hotel Syracuse

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.