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Quality Inn & Suites Downtown

2.5-star property
454 James Street, Syracuse, NY 1-855-201-7819
3.7 out of 5
Good!
See all 23 travelocity Reviews

"It was a great stay, Like always. " More

By a verified traveler on Mon 06 Mar 2023

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Hotel Description

Hotel near Syracuse University in Syracuse

Downtown Syracuse stay

Your stay at this Downtown Syracuse hotel places you within 3 miles (5 km) of Syracuse University and Destiny USA. St. Joseph's Hospital Health Center and Erie Canal Museum are also within half a mile (1 km).

Free perks

A gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Staff at the 24-hour front desk can provide around-the-clock assistance.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$81* Per night/room Apr 30 - May 1

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Clarion Pointe Downtown ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Clarion Pointe Downtown

Everyone (11) Couples (5) Family (6)
5 out of 5
It was a great stay, Like always.

Posted by on Mar 6, 2023

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Comment from Hotel Management

Mar 7, 2023 by GM

On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

5 out of 5
pleasant stay

Posted by on Oct 28, 2022

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Comment from Hotel Management

Oct 29, 2022 by GM

Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area.

5 out of 5
Room was clean and had all we needed for a short stay. Not much in the local area for dining, etc., but it was just over a mile to where we were headed. Hot breakfast was very nice - with fresh cooked sausage, eggs, and the option to make fresh waffles!

Posted by , from HAMILTON on Sep 12, 2022

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Comment from Hotel Management

Sep 13, 2022 by GM

On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

3 out of 5
I was very surprised at the old, dirty condition of property not to mentionit was in a really bad area of town.

Posted by on Jul 1, 2022

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Comment from Hotel Management

Jul 1, 2022 by GM

I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again.

2 out of 5

Posted by on Mar 1, 2022

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2 out of 5
This motel was a much lower quality than I expected from this chain.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 25, 2021 by GM

I am very sorry to hear that we did not meet your expectations in several areas. My apologies for all the inconveniences. We have taken note of your comments and are working to improve the problems areas mentioned by you. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Despite your disappointment, we hope you will return to stay with us again.

2 out of 5
The front desk couldnt find my reservation

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 7, 2021 by GM

We do apologize for the confusion, however we were able to check you in with a new reservation without issue. Leaving a 2/5 for a On-Line reservation which you said you reserved, which we can not find is unacceptable to us. We aim to earn a perfect 5/5 from every guest.

5 out of 5
Great place, everything you need nearby, great staff, I will come again

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 1, 2021 by GM

Thank you so much for taking the time to write a review about your recent stay with us! We're happy to hear that you had such a wonderful experience and we look forward to taking care of you again the next time you're in town!

5 out of 5
It was very quiet.

Posted by on May 23, 2021

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Comment from Hotel Management

May 23, 2021 by GM

Thank you for staying with us. We do appreciate the feedback and recommendation. We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! Hopefully you will visit with us again. :)

4 out of 5
Great stay. Staff was very friendly, helpful, and attentive.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 21, 2021 by GM

Thank you for staying with us. We do appreciate the feedback and recommendation. We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! Hopefully you will visit with us again. :)

About the Quality Inn & Suites Downtown

Location 454 James Street, Syracuse, NY 13203

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Clarion Pointe Downtown also features a fitness center, coffee/tea in a common area, and laundry facilities. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Syracuse hotel.

  • 1 building
  • 47 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Syracuse Regional Transportation Center (3.8 km / 2.4 mi)
  • Parking: Free self parking

Room Amenities

Clarion Pointe Downtown offers 47 accommodations with safes and coffee/tea makers. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. This Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 5:00 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Downtown
  • Econo Lodge Hotel Downtown
  • Econo Lodge Syracuse
  • Quality Inn Downtown Syracuse
  • Quality Downtown Syracuse
  • Quality Inn Suites Downtown
  • Clarion Pointe Downtown Hotel
  • Clarion Pointe Downtown Syracuse
  • Clarion Pointe Downtown Hotel Syracuse

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.