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Shangri-La Hotel, Sydney

5-star property
176 Cumberland Street, The Rocks, NSW 1-855-201-7819

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4.3 out of 5
Excellent!
See all 18 Travelocity Reviews

"Did not like that we did not get a room with the view we wanted " More

By a verified traveler on Sun 01 Dec 2019

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Hotel Description

5-star luxury hotel near Museum of Contemporary Art

Sydney Central Business District stay

At this Sydney Central Business District hotel, you'll be within a 5-minute walk of Museum of Contemporary Art and Circular Quay. The Rocks Markets and Sydney Observatory are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll appreciate the fitness center, bar/lounge, and concierge services.

Free Internet, satellite TV

The 564 guestrooms offer free WiFi and free wired Internet, TVs with satellite channels, and thoughtful touches like pillow menus and bathrobes. Other amenities include 24-hour room service, minibars, and premium bedding.

Deluxe Darling Harbour 2 Twins

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$177* Per night/room Jun 6 - Jun 7

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Sydney Harbour View 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, 2 Twin Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La Hotel, Sydney ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shangri-La Hotel, Sydney

Everyone (5) Couples (3)
5 out of 5

Posted by on Dec 14, 2019

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4 out of 5
Did not like that we did not get a room with the view we wanted

Posted by on Dec 1, 2019

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5 out of 5
The hotel was great. We had an amazing view of the harbor. Staff was very accommodating and helpful! Loved this hotel!

Posted by on Nov 2, 2019

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5 out of 5

Posted by on Aug 5, 2019

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5 out of 5

Posted by on Apr 7, 2019

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2 out of 5

Premiere Room next to club level lounge smells

Pros: The view
Cons: Clean carpets by service entry and have checkin staff be more truthful about the premiere room being next to service entry. Food quality is just ok.
Location: It’s on a hill, so after a long day of sightseeing its a tough walk back. The harbor view was fantastic. It’s close to the opera house and the rocks.
I reserved a club premiere Harbour view room expecting a really nice experience. When I checked in I was told the room was on the same floor as the club lounge and would be very convenient access. What she didn’t tell me was that the room was next to the service entrance of the lounge which meant smelly hallway carpet as we entered the room and noise from the service carts. The room also had a little bit of a smell. The furniture of room and club lounge should be replaced. They are worn out. The food quality can be better in the club lounge. Great views of the harbor but windows are dirty. Having views of the harbor and bridge also means being next to freeway, but I did not hear much noise from the freeway.

Posted by on Jan 27, 2018

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5 out of 5

Gorgeous location and comfort!

Most gorgeous room and location to Circular Quay. Had a lovely weekend.

Posted by on Jul 6, 2015

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5 out of 5

What a wonderful hotel

Pros: Close restaurants
Close to downtown. A feeling of excellence. It is pricey but we really enjoyed our stay.

Posted by , from Canada on Apr 14, 2011

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4 out of 5

Staff was very friendly.

Pros: Quiet
Cons: expensive breakfast
My wife required a handicap room. I used the shower first and nearly fell because the floor in the shower area was very slippery when wet and bare feet. Had I given my wife a shower first I am sure we both would have fallen. I requested rubber bath mats to cover the floor in the shower area. I reminded the clerk at check out of the condition but they seemed unconcerned about future accidents happening in the shower.

Posted by , from Pawtucket, RI on Feb 8, 2011

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5 out of 5

A first class hotel

Pros: Free Internet, Quiet
Hotel was lovely, just be prepared to climb up the Rocks to get to it. A great view of Darling Harbor - not Sydney Opera House on our side, but plenty of action.

Posted by , from NC on Feb 4, 2011

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About the Shangri-La Hotel, Sydney

Location 176 Cumberland Street, The Rocks, NSW 2000

Property Features

Shangri-La Hotel, Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 20452 square feet (1900 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the luxury Shangri-La Hotel, Sydney. Parking is available for a fee. This 5-star The Rocks hotel is smoke free.

  • 1 building
  • 564 guestrooms or units
  • 36 levels
  • 2 dining venues
  • 20452 sq ft of conference space
  • 1900 sq m of conference space
  • Built in 1992
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.5 km / 10.9 mi)
  • Train station: Sydney Circular Quay Station (1.4 km / 0.9 mi)
  • Metro station: Wynyard Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Shangri-La Hotel, Sydney offers 564 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 10:30 AM.

Shangri-La Hotel, Sydney has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

CHI The Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6 -11 years old will receive 50% off the adult breakfast price.

This property enforces a strict dress code in Blu Bar on 36 restaurant.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 11 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 250.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

  • Debit cards not accepted
  • UnionPay
  • Cash or credit card deposit required
  • Number of children who can stay free - 11

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 40.00 per person (approximately)
  • Valet parking fee: AUD 69.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 250.00 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-La Sydney
  • Hotel Sydney Shangri-La
  • Shangri-La Hotel Sydney
  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Sydney
  • Shangri-La Sydney Hotel
  • Shangri-La Sydney The Rocks
  • Sydney Hotel Shangri-La
  • Sydney Shangri-La
  • Sydney Shangri-La Hotel
  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Shangri-La Hotel, Sydney Hotel
  • Shangri-La Hotel, Sydney The Rocks
  • Shangri-La Hotel, Sydney Hotel The Rocks

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.