4/10 Poor
Demi
Jun 29, 2025
Extremely disappointed, not worthy of 5 star
This didn’t feel like a 5 star hotel.
Everything was outdated, the walk to the lobby was up 3 flights of stairs and looked shabby with a pub out front and people smoking all hours of the day. No one to open the doors, to help with luggage (good luck if you have a big suitcase). Check in was a long wait in a chaotic, hot, sad lobby.
The only nice aspect was the appearance of the room and even that was marred by the paper thin walls where we could hear Bollywood music from someone’s TV all through the night while trying to sleep. The pool and spa area need a serious refurb, as do the floors.
It’s more expensive than most of the 5 star hotels in Sydney and really did not live up to the Shangri-La name. I was extremely disappointed.
Demi
Stayed 1 night in Jun 2025