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The Ritz-Carlton, Suzhou

5.0 star property
5-star luxury hotel in Gusu District

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Suzhou

Exterior
Executive lounge
Minibar, in-room safe, blackout drapes, iron/ironing board
Lobby sitting area
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Spa
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

View in a map
369 Guangji South Road, Suzhou, Jiangsu, 215000
  • Place, Shantang Street
    ‪4 min drive‬
  • Place, Pingjiang Road
    ‪6 min drive‬
  • Place, Humble Administrator's Garden
    ‪7 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪31 min drive‬

Room options

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Deluxe Suite, City View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Room, Gusu View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

TV

Club Panorama Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Premier Suite, Gusu View, King Bed

TV

Club Premier Suite, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, King Bed

TV

Panorama Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

TV

Panorama Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

TV

Premier Suite, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite, City View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Suzhou

Gusu District stay.Your stay at this Gusu District hotel places you within 2 miles (3 km) of Suzhou Canal Park and West Garden Temple. Suzhou City Moat and Hanshan Temple are also within 3 miles (5 km).

What's nearby

  • Shantang Street - 4 min drive - 2.0 miles
  • Guanqian Street - 5 min drive - 3.0 miles
  • Pingjiang Road - 6 min drive - 3.9 miles
  • Humble Administrator's Garden - 7 min drive - 4.1 miles
  • Suzhou Museum - 7 min drive - 4.1 miles

Getting around

  • Sanxiang Square Station - 12 min walk
  • Suzhou Railway Station - 18 min drive
  • Wuxi (WUX-Shuofang) - 42 min drive

Restaurants

  • ‪松鹤楼 Song helou - ‬4 min drive
  • ‪马头巷 - ‬2 min drive
  • ‪Marriott Suzhou - 48th Floor Executive Lounge - ‬13 min walk
  • ‪胥城大厦 Castle Hotel - ‬12 min walk
  • ‪Pizza Hut 必胜客 - ‬2 min drive

About this property

The Ritz-Carlton, Suzhou

5-star luxury hotel in Gusu District
There are 3 restaurants on site. WiFi is free in public spaces. The Ritz-Carlton, Suzhou offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. A train station pick-up service and a train station drop-off service are available for a fee. The luxury The Ritz-Carlton, Suzhou also features spa services, a garden, and concierge services. Self parking is free.

This 5-star Suzhou hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 18 levels
  • 3 dining venues
  • Built in 2025
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
The Ritz-Carlton, Suzhou offers 190 air-conditioned accommodations with minibars and espresso makers. Cable television is provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered on request and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ren Spa. Services include massages. The spa is open daily.

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Total with taxes and fees
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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Renovations and closures

The property will be renovating from October 27 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 406 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 406 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Union Pay. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

Frequently asked questions

How close is The Ritz-Carlton, Suzhou to the airport?

The Ritz-Carlton, Suzhou is 25 mi (42-min drive) away from the Wuxi (WUX-Shuofang) airport, the closest popular airport to the property.

Does The Ritz-Carlton, Suzhou have an airport shuttle?

Airport shuttle services are not available at The Ritz-Carlton, Suzhou.

Does The Ritz-Carlton, Suzhou offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton, Suzhou, but buffet breakfast is offered for a fee of CNY 198 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at The Ritz-Carlton, Suzhou?

No, there is no casino at this hotel.

What time is check-in at The Ritz-Carlton, Suzhou?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Ritz-Carlton, Suzhou?

This hotel offers free self parking.

Does The Ritz-Carlton, Suzhou have a pool?

The Ritz-Carlton, Suzhou features an indoor pool. The property will be renovating the pool from October 27 2025 to December 31 2025 (completion date subject to change).

Does The Ritz-Carlton, Suzhou have a restaurant?

Yes, there are 3 restaurants on site.

Does The Ritz-Carlton, Suzhou have a spa?

Pamper yourself with a day at Ren Spa, where you can enjoy massages.

How close is The Ritz-Carlton, Suzhou to downtown Suzhou?

The Ritz-Carlton, Suzhou is 0.3 mi away from Suzhou.

The Ritz-Carlton, Suzhou Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 3 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 1 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 1 out of 6 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

2.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bernard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025

6/10 Okay

giorgi, tbilisi

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and excellent

Stayed 2 nights in Jul 2025

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025