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The Ritz-Carlton, Suzhou

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Photo gallery for The Ritz-Carlton, Suzhou

Lobby
Premier Room, Gusu View, King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board
Exterior
Club Suite, 1 King Bed, Non Smoking | Living room | TV
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
369 Guangji South Road, Suzhou, Jiangsu, 215000
  • Place, Suzhou Canal Park
    ‪16 min walk‬
  • Place, West Garden Temple
    ‪2 min drive‬
  • Place, Classical Gardens of Suzhou
    ‪2 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪30 min drive‬

Room options

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Deluxe Suite, City View, King Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Club Panorama Room, Gusu View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Room, Gusu View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Club Panorama Room, Gusu View, King Bed

TV

Club Panorama Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, Double Beds

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Club Premier Suite, Gusu View, King Bed

TV

Club Premier Suite, Gusu View, King Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Club Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, Double Beds

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Room, Gusu View, King Bed

TV

Panorama Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Room, Gusu View, Double Beds

TV

Panorama Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Suite, Gusu View, King Bed

TV

Premier Suite, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite, City View, King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Minibar, in-room safe, blackout drapes, iron/ironing board

Club Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Exterior

Four Seasons Hotel Suzhou

Suzhou Industrial Park
  • Pool
  • Spa
  • Pet friendly
  • Kids pool
4.8 out of 5, Exceptional, 35 reviews
$323 nightly
The price is $348
Jun 21 - Jun 22
Total with taxes and fees
Four Seasons Hotel Suzhou

About the neighborhood

Suzhou

Gusu District stay.Your stay at this Gusu District hotel places you within 2 miles (3 km) of Suzhou Canal Park and West Garden Temple. Classical Gardens of Suzhou and Suzhou City Moat are also within 3 miles (5 km).

What's nearby

  • Suzhou Canal Park - 16 min walk - 0.9 miles
  • West Garden Temple - 2 min drive - 1.2 miles
  • Classical Gardens of Suzhou - 2 min drive - 1.3 miles
  • Shantang Street - 4 min drive - 2.1 miles
  • Pingjiang Road - 6 min drive - 3.9 miles

Getting around

  • Sanxiang Square Station - 12 min walk
  • Suzhou Railway Station - 18 min drive
  • Wuxi (WUX-Shuofang) - 42 min drive

Restaurants

  • ‪胥城大厦 Castle Hotel - ‬12 min walk
  • ‪The Lounge - ‬13 min walk
  • ‪北门饭店 Beimen Restaurant - ‬8 min walk
  • ‪313羊庄 - ‬4 min drive
  • ‪新岛咖啡 New Island Coffee - ‬8 min walk

About this property

The Ritz-Carlton, Suzhou

5-star luxury hotel near Shantang Street
There are 3 restaurants on site. WiFi is free in public spaces. The Ritz-Carlton, Suzhou offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. A train station pick-up service and a train station drop-off service are available for a fee. The luxury The Ritz-Carlton, Suzhou also features spa services, a garden, and concierge services. Self parking is free.

This 5-star Suzhou hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 18 levels
  • 3 dining venues
  • Built in 2025
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
The Ritz-Carlton, Suzhou offers 190 air-conditioned accommodations with minibars and espresso makers. Cable television is provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered on request and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ren Spa. Services include massages. The spa is open daily.

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Exterior
Pan Pacific Suzhou
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  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 531 reviews
$64 nightly
The price is $68
Jun 21 - Jun 22
Total with taxes and fees
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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 406 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 406 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Union Pay. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

Frequently asked questions

How close is The Ritz-Carlton, Suzhou to the airport?

The Ritz-Carlton, Suzhou is 25 mi (42-min drive) away from the Wuxi (WUX-Shuofang) airport, the closest popular airport to the property.

How much does it cost to stay at The Ritz-Carlton, Suzhou?

As of Jun 6, 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Suzhou on Jun 7, 2026 start from $234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Ritz-Carlton, Suzhou have an airport shuttle?

Airport shuttle services are not available at The Ritz-Carlton, Suzhou.

Does The Ritz-Carlton, Suzhou offer free breakfast?

Free breakfast isn’t provided at The Ritz-Carlton, Suzhou, but buffet breakfast is offered for a fee of CNY 198 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at The Ritz-Carlton, Suzhou?

No, there is no casino at this hotel.

What time is check-in at The Ritz-Carlton, Suzhou?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Ritz-Carlton, Suzhou?

This hotel offers free self parking.

Does The Ritz-Carlton, Suzhou have a pool?

The Ritz-Carlton, Suzhou features an indoor pool.

Does The Ritz-Carlton, Suzhou have a restaurant?

Yes, there are 3 restaurants on site.

Does The Ritz-Carlton, Suzhou have a spa?

Pamper yourself with a day at Ren Spa, where you can enjoy massages.

How close is The Ritz-Carlton, Suzhou to downtown Suzhou?

The Ritz-Carlton, Suzhou is 0.3 mi away from Suzhou.

The Ritz-Carlton, Suzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 1 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 1 out of 10 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

giorgi

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025
Verified

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Qi

Liked: Cleanliness, amenities, property conditions & facilities
リッツカールトンにふさわしいサービスで大変満足しています。開業して1年未満なので設備も新しく、滞在が快適でした。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yuyun

餐食和泳池都很棒
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

bin-tsai

Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Maria

Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and excellent

Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025
Verified

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025