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4.3 out of 5

"This is a very nice hotel. It is a very clean. It has a nice pool and hot tub. It is a very short walk to the beach, too. You can easily drive into hi ... " More

By a verified traveler on Thu 18 Mar 2021

Hotel Description

3-star Art Deco hotel near St. Augustine Beach

Oceanside stay

Within a 15-minute walk of the hotel, you'll find St. Augustine Beach and Anastasia State Park. Also, St. Johns County Ocean Pier is within half a mile (1 km) and St. Augustine Alligator Farm Zoological Park is within 3 miles (5 km).

Dining, outdoor pool

This hotel features an outdoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Enjoy the fitness center and perks like free self parking.

Free WiFi, comfy beds

The 60 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and coffee/tea makers. Housekeeping is available on request.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$161* Per night/room Aug 16 - Aug 17

Standard Room, 1 King Bed, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Bed, Jacuzzi Tub, Balcony, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Castillo Real, Ascend Hotel Collection ratings based on 29 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Castillo Real, Ascend Hotel Collection

Everyone (18) Couples (4) Family (6)
1 out of 5
We were lied to about our rooms being ready, over and over , by the front desk. We didnt get into our rooms until 530pm and 600pm.

Posted by on Apr 1, 2021

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5 out of 5
This is a very nice hotel. It is a very clean. It has a nice pool and hot tub. It is a very short walk to the beach, too. You can easily drive into historic St. Augustine from here, too. This is the second time we have stayed here and we will be back.

Posted by on Mar 18, 2021

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Comment from Hotel Management

Apr 20, 2021 by Olivia Landon

We are so glad you continue to come back! Thank you for your feedback!

2 out of 5
I requested a room with a ocean view and got a room with a small window facing the roof of the next house . They said that breakfast was NOT included and their restaurant was closed. When leaving I couldn’t get a copy of my bill, so please send me that copy.

Posted by on Mar 17, 2021

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4 out of 5
The place was beautiful and clean. I feel thought the price breakfast should be included,however it was a great spread. The restaurant smelled great even thought we didn't eat there. The location is perfect ita 10-15 from everything in either direction. 10/10 would recommend and I will stay again.

Posted by , from Port Orange, FL on Dec 21, 2020

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Comment from Hotel Management

Dec 21, 2020 by Stacey Leonard

Dear Tara, Thank you so much for your kind words and for taking the time to share your experience with us. I am pleased to see that we met your expectations and we look forward to seeing you again the next time you visit our beautiful city. Kind Regards, Stacey Leonard General Manager Castillo Real Resort

5 out of 5
This hotel is wonderful! It is a short walking distance from the beach, has a pool with a waterfall feature, has very clean and comfortable rooms, has friendly people working here, and is quiet. It is, also, a short drive to historic St. Augustine. I would definitely recommend it!

Posted by on Jun 27, 2020

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Comment from Hotel Management

Jul 9, 2020 by Stacey Leonard

Dear Guest, Thank you for taking the time to provide us with valuable feedback regarding your recent stay. I am pleased to see that we met your expectations and we hope you keep us in mind for your future travel needs. Kind Regards, Stacey Leonard General Manager Castillo Real Resort

5 out of 5
This was one of the nicest hotels I have ever stayed at and I travel a lot! Very close to the beach. Hot tub and pool were very clean and large. Rooms are large, beds, comfortable, showers extra large. And it’s very clean. The restaurant is fabulous. They offer an $8.50 breakfast which was very good! Even the gym has a steam room and sauna. The hotel is beautiful. I don’t know how anyone could give this place a bad review!

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 13, 2020 by Stacey Leonard

Dear Guest, Thank you for your kind words and 5-Star review! I am pleased to see that you were able to fully experience all that we have to offer here at our little "hidden gem" and we look forward to seeing you again in the future! Kind Regards, Stacey Leonard General Manager Castillo Real Resort

5 out of 5
I enjoyed the atmosphere it was very welcoming it looked very Spanish which I loved it was very clean I had the large ocean view with a spa tub and I loved it ! My stay was great I would come back to this hotel!

Posted by on Oct 31, 2019

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Comment from Hotel Management

Nov 1, 2019 by Stacey Leonard

Dear Guest, Thank you for your kind words and 5-Star review. I am pleased to see that we met your expectations and we look forward to seeing you again in the future! Kind Regards, Stacey Leonard General Manager Castillo Real Resort

5 out of 5
Excellent property. Very short walk to the beach. Great service!

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 28, 2019 by Stacey Leonard

Dear Guest, Thank you for the 5-Star review and your kind words. I am pleased to see that our service as well as location met your expectations and we look forward to seeing you again in the future. Kind Regards, Stacey Leonard General Manager Castillo Real Resort

5 out of 5

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by Stacey Leonard

Dear Guest, Thank you for taking the time to provide us with valuable feedback regarding your recent stay with us. I am pleased to see that we met your expectations and we look forward to seeing you again in the future! Kind Regards, Stacey Leonard General Manager Castillo Real Resort

4 out of 5

Posted by on Mar 3, 2019

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Comment from Hotel Management

Apr 1, 2019 by Stacey Leonard

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Stacey Leonard General Manager Castillo Real Resort

About the Castillo Real, Ascend Hotel Collection

Location 530 A1a Beach Blvd, St. Augustine, FL 32080

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

This property is undergoing renovations from June 16 2021 to December 11 2021 (completion date subject to change).

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

There's a restaurant on site. WiFi and wired Internet are free in public spaces. As a guest of Castillo Real, Ascend Hotel Collection, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Castillo Real, Ascend Hotel Collection. Self parking is free. This Art Deco St. Augustine hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 4 levels
  • Built in 2005
  • Dining venue
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Jacksonville International Airport (JAX) (92.4 km / 57.4 mi)
  • Parking: Free self parking

Room Amenities

Castillo Real, Ascend Hotel Collection offers 60 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8 AM to 10:30 AM.

La Cocina - This restaurant serves breakfast, lunch, and dinner.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 9 for adults, USD 7 and USD 9 for children (approximately)
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castillo Real Hotel
  • Castillo Real Hotel St. Augustine
  • Castillo Real St. Augustine
  • Castillo Real, Ascend Hotel Collection Hotel
  • Castillo Real an Ascend Hotel Collection Member
  • Castillo Real, Ascend Hotel Collection St. Augustine
  • Castillo Real, Ascend Hotel Collection Hotel St. Augustine

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.