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Best Western Empire Towers

2.5-star property
4100 W Shirley Place, Sioux Falls, SD 1-855-201-7819
4.0 out of 5
Very good!
See all 22 travelocity Reviews

"The pool wasn’t open & the drains in the bathtub were slow, also the sink. Front desk people were very nice. " More

By a verified traveler on Sat 18 Jun 2022

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Hotel Description

Colonial hotel perfect for exploring Sioux Falls

City center stay

Stay at this Sioux Falls hotel and you'll be within half a mile (1 km) of Empire Mall and 2 miles (3 km) of The Outdoor Campus. Avera Hospital and Augustana College are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Enjoy the indoor pool and conveniences like a 24-hour front desk and free newspapers.

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$66* Per night/room Dec 4 - Dec 5

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Empire Towers ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Empire Towers

Everyone (9) Couples (1) Family (6)
4 out of 5
The pool wasn’t open & the drains in the bathtub were slow, also the sink. Front desk people were very nice.

Posted by on Jun 18, 2022

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Comment from Hotel Management

Jun 18, 2022 by Jackie GM

Yes, our pool is currently closed, We are working on it. and I'm sorry about the drains I will be checking all of these today, and again I apologize we hope to serve you again so

3 out of 5
Nice staff, property needs lots of updates. The ceiling in the pool area had fallen into the pool so it was closed. Rooms were nice. Area is a little sketchy.

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 13, 2022 by Jackie GM

Thank you for your feedback, we are making updates to the hotel, unfortunately the pool is out of order but currently working on it

4 out of 5
We booked the room due to the website showing there was an airport shuttle. This hotel does not have a shuttle.

Posted by on Apr 7, 2022

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Comment from Hotel Management

May 17, 2022 by Jackie GM

I'm very sorry about your experience were under new management if your in the Sioux Falls area again stop by and give us a chance to serve you again.

4 out of 5
We stayed two nights. After waking up after our first night and coming back to the motel later that day our keys wouldn’t work to get in the room. Checkout was at 11 am and at 9 the cleaning people tried to come into the room to clean. Other than those two incidents, the stay was good.

Posted by on Nov 26, 2021

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Comment from Hotel Management

Nov 27, 2021 by Kara Front Desk Supervisor

Hi Brenda, we apologize for the two incidents stated. Sometimes the keycards can be deactivated if placed by a cell phone or near one, along with just sometimes resetting itself. I want to apologize for housekeeping just walking in as they should knock when asking if you would like service. we appreciate your stay and review. Happy Holidays

5 out of 5
Clean and safe

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 26, 2021 by Troy Front Desk

We appreciate hearing feedback from our guests. We are happy you enjoyed your stay with us, Thank you for choosing Best Western

3 out of 5
The beds were uncomfortable and when I asked about the area for safe running was told to stay on the main street only

Posted by on Sep 18, 2021

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Comment from Hotel Management

Sep 19, 2021 by Troy Front Desk

We are sorry you did not enjoy your stay, we will work to address these issues. Thank you for the feedback.

5 out of 5
Everything was clean and staff friendly

Posted by , from Council Bluffs on Sep 11, 2021

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Comment from Hotel Management

Sep 11, 2021 by Troy Front Desk

Thank you for the feedback, we always appreciate hearing back from our guests. We are happy you enjoyed your stay and look forward to seeing you again in the future. Thank you for choosing Best Western

2 out of 5

Posted by on Jul 16, 2021

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Comment from Hotel Management

Jul 26, 2021 by Troy Front Desk

We are sorry you did not have a great experience, please feel free to contact the hotel directly so we can learn what we did right and what we need to correct. Thank you for the feedback.

4 out of 5

Posted by on Jun 29, 2021

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5 out of 5

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jul 13, 2021 by Morgan H.

Thank you for the feedback!

About the Best Western Empire Towers

Location 4100 W Shirley Place, Sioux Falls, SD 57106

Renovations + Closures

The following facilities or services will be unavailable from November 1 2022 to November 30 2022 (dates subject to change):

  • Swimming pool

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

  • Indoor pool

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. An indoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Empire Towers. Free self parking is available. This Colonial Sioux Falls hotel is smoke free.

  • 1 building
  • 62 guestrooms or units
  • 3 levels
  • Built in 1993
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Empire Towers offers 62 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Sioux Falls hotel provides wireless Internet access for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 3.0 per day.

Pet Policy

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 90 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 4
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1 per stay (rates may vary)
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Crib (infant bed) fee: USD 3.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Empire
  • Best Western Empire Towers
  • Best Western Empire Towers Motel
  • Best Western Empire Towers Motel Sioux Falls
  • Best Western Empire Towers Sioux Falls
  • Empire Towers
  • Best Empire Towers Sioux Falls
  • Best Western Empire Towers Hotel Sioux Falls
  • Best Western Sioux Falls
  • Sioux Falls Best Western
  • Best Western Empire Towers Hotel
  • Best Western Empire Towers Hotel
  • Best Western Empire Towers Sioux Falls
  • Best Western Empire Towers Hotel Sioux Falls

You should know

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.