4.2 out of 5

"Dolce Hayes is a great weekend getaway location. It has old world charm with all the modern amenities " More

By a verified traveler on Sun 10 Jun 2018

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Hotel Description

4-star romantic hotel in South San Jose

In suburbs

Your stay at this South San Jose hotel places you within 6 miles (10 km) of Santa Clara County Fairgrounds and Logitech Ice Rink. Happy Hollow Park and Zoo and Spartan Stadium are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, cable TV

Featuring conveniences like refrigerators and coffee/tea makers, the 214 guestrooms offer free WiFi and free wired Internet, as well as cable TV. Room service, hair dryers, and safes are also available.

Run of House

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$122 per night

Hayes Mansion ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hayes Mansion

Everyone (9) Couples (1)
5 out of 5
Pleasantly surprised. Breakfast was excellent. Parking was difficult to find near our building.

Posted by , from Niagara Falls on Oct 23, 2018

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Comment from Hotel Management

Nov 3, 2018 by Guest Services Team

Thank you for your recent at Dolce Hayes Mansion!

5 out of 5
It was a wonderful experience, will highly recommend it. I actually left my reading glasses behind in the bedroom and was unable to collect them. So they very kindly will post them to Ireland for me.

Posted by , from Dublin on Sep 18, 2018

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Comment from Hotel Management

Sep 18, 2018 by Guest Services Team

Thank you so much for staying at Dolce Hayes Mansion, we're delighted to hear you had a wonderful time. We wish you safe travels, and we hope we can welcome you back next time you are in San Jose!

5 out of 5
Dolce Hayes is a great weekend getaway location. It has old world charm with all the modern amenities

Posted by on Jun 10, 2018

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Comment from Hotel Management

Jun 10, 2018 by The Dolce Hayes Team

Thank you for your 5 Star review!

3 out of 5

1 night stay

Pros: Thought room was to be in the old mansion, but got room off of the ballroom.
Cons: Teach the staff that they are in the SERVICE industry.
Location: Not far from downtown but was located in a residential area.
Facility was interesting. Hotel staff gave you the impression that you were an annoyance and they were not knowledgable nor were they particularly interested in helping you.

Posted by , from FL on Jun 10, 2018

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Comment from Hotel Management

Jun 10, 2018 by The Dolce Hayes Team

Thank you for your feedback.

3 out of 5

Price adjustment

Made reservation two days prayer to arrival date. On the day we were leaving for arrival, I was checking my email and received a message that the rate was $20 lower. They would not adjust the rate to the lower amount.

Posted by on Nov 21, 2017

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Comment from Hotel Management

Nov 30, 2017 by The Dolce Hayes Team

Thank you for your feedback.

5 out of 5

Beautiful grounds

Loved the hotel, room was lovely I'll definitely stay again.

Posted by on May 25, 2017

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5 out of 5

Really nice place

Beautiful hotel and grounds. Room was very nice. This is a historic property but very well maintained.

Posted by , from NC on Mar 15, 2017

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5 out of 5

Nice hotel

Always nice to stay here. It has everything you need to feel comfortable ,staff is very accommodating.

Posted by , from Folsom on Nov 28, 2016

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4 out of 5

Only nice hotel in SE San Jose

Pros: Old style mansion converted to a hotel, off the main highways, very well maintained. A unique lodging venue in a world of Motel 6's and Best Westerns
Cons: Parking sometimes a problem. Worst case is you have to park across the street in a city park parking lot and walk to the hotel - maybe 100 yards.
Location: We visit family in the area. Not familiar with tourist sights and activities.
Have stayed at Dolce a few times now. Shop internet for discounted rates. Over Memorial Day weekend the restaurant was closed on Sunday? Hotel was mostly occupied, don't know why they did not staff the restaurant. We ate dinner in the bar - limited menu. Parking is sometimes an issue if there are large functions going on such as the big wedding during the weekend we were there. Overall the hotel is charming with it's old California style mansion facility. We will be returning again to Dolce.

Posted by , from Oregon on May 27, 2015

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2 out of 5

Did not live up to the hype

Pros: The grounds are really lovely. The wedding that was on site was well-contained and the set up and break down was well-orchestrated and fast.
Cons: Better communication with your guests. Overall, the employees seemed snobby or grumpy.
Location: N/A
We went to San Jose for the weekend for a family function and decided to get a nicer room to make the trip more worth it. The Hayes Mansion seemed to have some character and was priced, at the time of booking, similar to a more recognized chain so we decided to give it a try. We also read that it has a reputation for being haunted so that was also intriguing! We got into town after sundown and it was obvious that a wedding was being set up and we were NOT informed of this until I went to the desk to check in. We were booked into the ballroom -- the reception was to be two floors beneath us -- and the attendant said he would get us as far from the noise as he could. Walking up to our room, there is no character in the rooms and the hallways look like those in the hotel in the movie The Shining. The bed was absolutely horrible. After two nights on that rock, we left unrested and grumpy. Thankfully, even though we could hear the reception music loud and clear in the hallway, we had quiet in our room. The bed put us at 50% satisfaction but it was the extra "hold" fees on our credit card put us over the edge; debit cards usually are "charged" a hold guarantee but we used a credit card and this "hold" was never explained to us. I called to inquire and was given no apology or further explanation. Not happy. In the daylight, the grounds are really pretty and we wished we had more time to explore what looked to be a hiking trail but we will not be back.

Posted by , from Los Angeles, CA on Jun 16, 2014

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Property Features

Hayes Mansion offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 33000 square feet (3066 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hayes Mansion. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star San Jose hotel.

  • 214 guestrooms or units
  • 3 levels
  • 3 buildings
  • 33000 sq ft of conference space
  • 3066 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking , RV, bus, truck parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (19.9 km / 12.3 mi)
  • Parking: Free valet parking and self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Hayes Mansion offers 214 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Premium cable television is provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This San Jose hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Silver Creek Restaurant - Overlooking the garden, this restaurant serves breakfast, brunch, and lunch. A children's menu is available.

Palm Plaza Lounge - Overlooking the garden, this tapas bar serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Entertainment

Hayes Mansion has live music on select evenings.

Nearby Activities

The hotel’s fitness center is open 24 hours a day and includes treadmills, elliptical machines, free weights, recumbent stationary bikes, and other cardio equipment. This San Jose hotel also has a heated outdoor pool and indoor and outdoor spa tubs.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per stay.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 18.50 per person (approximately)
  • Late check-out fee: USD 65 (subject to availability)
  • Rollaway bed fee: USD 35 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dolce Hayes
  • Dolce Hayes Mansion
  • Dolce Hayes Mansion Hotel
  • Dolce Hayes Mansion Hotel San Jose
  • Dolce Hayes Mansion San Jose
  • Dolce Mansion
  • Hayes Dolce Mansion
  • Hayes Mansion
  • Hayes Mansion Hotel San Jose
  • Hayes Mansion Hotel
  • Hayes Mansion San Jose

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.