We stayed at his home for a small family reunion myself, my husband, two grown children with their husbands and wives and two grandkids and my 89-year-old Dad and my sister. The house was a ranch and with pretty views. I rated it a one for the check-in as we arrived to the house 30 minutes prior to our check-in time and I called and requested an early check-in since we were right outside, but they refused to allow us to check in early. Overall, the property is in a nice quiet neighborhood close to Pigeon Forge, the caverns and the Smoky Mountains and we were able to make day trips to these areas every day. Unfortunately, there were several things wrong at the home, including a broken dishwasher and a refrigerator that made very loud noises, broken cabinets and loose toilet seats. I called the company on Monday morning. We arrived on Sunday and they said they would send someone out. On Wednesday no one still had arrived so I called and emailed and texted to ask for an update and never received a reply. I emailed again on Thursday saying the lack of communication was going to affect our rating.Just an aside, Dad has a walker, and despite being one floor, it was not “accessible” low toilets and no bars in baths, but we made it work. But to be fair it was not advertised as accessible, I just include that in case anyone is traveling with a disability. Overall we had a wonderful vacation!