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SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel near Wilderness at the Smokies in Sevierville

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business center
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Place, Wilderness at the Smokies
    ‪1 min drive‬
  • Place, Soaky Mountain Waterpark
    ‪2 min drive‬
  • Place, Sevierville Convention Center
    ‪2 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(83 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(70 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

King Room

  • Sleeps 2

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About the neighborhood

Sevierville

Heart of Sevierville.You'll find Wilderness at the Smokies and Wild WaterDome within 2 miles (3 km) of this hotel. Soaky Mountain Waterpark and Dolly Parton Statue are also within 2 miles (3 km).

What's nearby

  • Wilderness at the Smokies - 1 min drive - 1.1 miles
  • Soaky Mountain Waterpark - 2 min drive - 1.3 miles
  • Dolly Parton Statue - 2 min drive - 1.3 miles
  • Wild WaterDome - 2 min drive - 1.5 miles
  • Sevierville Convention Center - 2 min drive - 1.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Waffle House - ‬19 min walk

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel near Wilderness at the Smokies in Sevierville
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Sevierville. Free self parking is available.

This Sevierville hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

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Jan 4 - Jan 5, 2026
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Sevierville to the airport?

SureStay Plus Hotel by Best Western Sevierville is 31.8 mi (47-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Sevierville?

As of Dec 8, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Sevierville on Jan 4, 2026 start from $40.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Sevierville have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Sevierville.

Does SureStay Plus Hotel by Best Western Sevierville offer free breakfast?

Yes, SureStay Plus Hotel by Best Western Sevierville offers free breakfast.

Is there a casino at SureStay Plus Hotel by Best Western Sevierville?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Sevierville?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at SureStay Plus Hotel by Best Western Sevierville?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Sevierville have a pool?

SureStay Plus Hotel by Best Western Sevierville features a seasonal outdoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.The pool is closed seasonally each year from October 30 to May 22.

Does SureStay Plus Hotel by Best Western Sevierville have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Sevierville to downtown Sevierville?

SureStay Plus Hotel by Best Western Sevierville is 1.2 mi away from Sevierville.

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 477 out of 1030 reviews
Rating 8 - Good. 268 out of 1030 reviews
Rating 6 - Okay. 141 out of 1030 reviews
Rating 4 - Poor. 78 out of 1030 reviews
Rating 2 - Terrible. 66 out of 1030 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was kind, prompt and courteous. Elevator and hallway had an oder to them and hallway on 2nd floor to room had garbage/food waste scattered throughout. Could hear the guest above walking around their room, the child below screaming and the garbage truck outside emptying the dumpster at 430am. Secondary lock was broken off the door and you had to hold the drain plug up in order for the shower to drain. One small ice machine for the entire hotel, many cracked/broken tiles in front of the elevator and the bed frame to one bed squeaked upon every movement.
Stayed 1 night in Oct 2025

8/10 Good

Chris

Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING!!!

This is probably the cleanest hotel i have ever stayed phenomenal workers were so nice coffee amazing!!!
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Going down hill

Clock, table and phone was dusty needed cleaned. Tub doesnt drain, shower curtain had been broken 3 times and the patch job was horrible. Looks like the last time it was broken all they did was screw it in a different spot and didnt even try to patch it. Poor maintenance on rooms. We have stayed at this hotel alot in the past. And it is going down in the last few years.
Stayed 3 nights in Sep 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Phe

Traveled with partner
The beds are not comfortable
Stayed 4 nights in Aug 2025

8/10 Good

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elder hotel, renovated it's in much better condition than a lot of the ones I have had to stay in. Very comfortable. The gentleman from jamaica that checked us in was incredible, incredibly polite and helpful.
Stayed 1 night in Sep 2025

4/10 Poor

Janisha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was ok. The hotel needs to be upgraded!!
Stayed 1 night in Aug 2025

2/10 Terrible

Larry

Disliked: Staff & service
Avoid SureStay Plus by Best Western Sevierville — Worst Hotel Experience
Stayed 4 nights in Aug 2025

10/10 Excellent

Lily

Stayed 4 nights in Aug 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service
We checked in, got up to our room, and our bedding was dirty; it looked like food and lipstick on the bedding. I went down to let them know, and I was informed that it was wash day, so they had no other bedding to offer us and to come back around lunchtime the next day. I also showed them a picture of the damaged area in the bathroom. She made a note of that. Housekeeping was making rounds when I left that morning, so I assumed they would do it. I got back around 6:30-7:00 PM. Housekeeping did not stop by. I went downstairs, where I was given towels and bedding to do it myself. The floors was sticky and left my kids feet black. This is just a few of issiues this room had. I would not recommend this hotel at all
Stayed 2 nights in Aug 2025

10/10 Excellent

Dominic

Stayed 6 nights in Aug 2025

10/10 Excellent

Larry

Stayed 4 nights in Aug 2025

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

8/10 Good

Stagerlee

Liked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Stagerlee

Liked: Cleanliness, staff & service, property conditions & facilities

Affordable

The staff was amazing to us. Our room was at the end of the hallway, so it seemed like closing doors from other guests echoed. Not bad, other than if it was late and we were asleep. The bed was firm, yet kinda sagged to the middle, so we didn’t rest well. The breakfast was basic and had the same all the days we were there. Scrambled eggs and sausage links.
Stayed 4 nights in Aug 2025

8/10 Good

Pedro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean looking
Stayed 8 nights in Aug 2025

8/10 Good

Catherine

Stayed 5 nights in Aug 2025

8/10 Good

Brad

Traveled with family and small children
Liked: Amenities
The staff was friendly, the rooms were clean, and the pool was nice.
Stayed 1 night in Aug 2025

2/10 Terrible

Peiyue, Northville

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel because it had great reviews, but my experience was very disappointing. I had a king bed room, which was surprisingly small. The sheets had blood stains, and the bed creaked loudly every time I moved. The soundproofing was terrible—I could clearly hear conversations and the TV from the neighboring room. The only positive was that the front desk staff were very nice. Overall, I would not stay here again.
Stayed 1 night in Aug 2025

2/10 Terrible

Jason

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

If you like sleeping on rock slabs the bed is 4u

Daughter said she saw bugs on the walls in the bathroom. Air conditioner barely stayed cool… bed was like sleeping on a hard rock slab. Barely slept both nights.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nancy, Altamont

Stayed 1 night in Aug 2025

8/10 Good

GEORGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good for the money

Fruits should be included in the breakfast
Stayed 2 nights in Aug 2025

6/10 Okay

Stephen, Newburgh

Business traveler
Liked: Staff & service
The location is great; the rooms could have been cleaner especially around baseboards; the staff was friendly; breakfast was the same thing every day for a week (sausage links and scrambled eggs) and you could make a waffle. A little variety would have been nice.
Stayed 7 nights in Aug 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 1 night in Jun 2025