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SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Hotel near Soaky Mountain Waterpark in Sevierville

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Business center
Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Wilderness at the Smokies
    ‪2 min drive‬
  • Soaky Mountain Waterpark
    ‪2 min drive‬
  • Sevierville Convention Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(62 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(68 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Sevierville

Heart of Sevierville.You'll find Floyd Garrett's Muscle Car Museum and Wilderness at the Smokies within 2 miles (3 km) of this hotel. Wild WaterDome and Soaky Mountain Waterpark are also within 2 miles (3 km).

What's nearby

  • Wilderness at the Smokies - 2 min drive - 1.1 miles
  • Soaky Mountain Waterpark - 2 min drive - 1.3 miles
  • Wild WaterDome - 2 min drive - 1.5 miles
  • Sevierville Golf Club - 3 min drive - 1.3 miles
  • Sevierville Convention Center - 3 min drive - 1.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 47 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Freddy's Frozen Custard & Steakburgers - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive

About this property

SureStay Plus Hotel by Best Western Sevierville

Hotel near Soaky Mountain Waterpark in Sevierville
SureStay Plus Hotel by Best Western Sevierville offers its guests a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. WiFi is free in public spaces. Self parking is free.

This Sevierville hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Coffee in lobby
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
SureStay Plus Hotel by Best Western Sevierville offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium satellite channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

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  • Breakfast included
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, 1,008 reviews
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Sep 1 - Sep 2
Total with taxes and fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with premium satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Sevierville
Econo Lodge Sevierville
Econo Lodge Sevierville Hotel
Econo Lodge Sevierville
Surestay Plus By Sevierville
SureStay Plus Hotel by Best Western Sevierville Hotel
SureStay Plus Hotel by Best Western Sevierville Sevierville

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Sevierville to the airport?

SureStay Plus Hotel by Best Western Sevierville is 31.8 mi (47-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Sevierville?

As of Aug 28, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Sevierville on Sep 7, 2025 start from $43.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Sevierville have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Sevierville.

Does SureStay Plus Hotel by Best Western Sevierville offer free breakfast?

SureStay Plus Hotel by Best Western Sevierville does not offer free breakfast.

Is there a casino at SureStay Plus Hotel by Best Western Sevierville?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Sevierville?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at SureStay Plus Hotel by Best Western Sevierville?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Sevierville have a pool?

SureStay Plus Hotel by Best Western Sevierville features a seasonal outdoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.The pool is closed seasonally each year from October 30 to May 22.

Does SureStay Plus Hotel by Best Western Sevierville have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Sevierville to downtown Sevierville?

SureStay Plus Hotel by Best Western Sevierville is 1.2 mi away from Sevierville.

SureStay Plus Hotel by Best Western Sevierville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 454 out of 1009 reviews
Rating 8 - Good. 275 out of 1009 reviews
Rating 6 - Okay. 142 out of 1009 reviews
Rating 4 - Poor. 75 out of 1009 reviews
Rating 2 - Terrible. 63 out of 1009 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Shanna

Traveled with family
Disliked: Cleanliness
The room smelled of smoke in a smoke free room. The bathroom was out of hand soap over the sink. The tissues was out over the sink as well. I tried to over look it because the guy that checked me in was nice and I hate to complain but I laid down to take a nap and couldn’t do it. I had to meet my daughter around 5:00pm that evening I brought her back to hotel to see if she had the same problem because we both have allergies to smoke. She said yes so I Checked out.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Small room but very clean. Property well maintained. Great location. Front desk managers Ray and Natoya went above and beyond! Will stay here again.
Stayed 2 nights in Jul 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, more than adequate for our needs.
Stayed 1 night in May 2025

4/10 Poor

Tamara

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not bad for the money

You can def tell the hotel has been refurbished however the floors on the second floor was uneven and made us a bit uneasy.
Stayed 1 night in Apr 2025

6/10 Okay

Tammy

Traveled with partner
Disliked: Amenities
The bed was terrible. Worst sleep ever. Last time I stayed, same thing. Wont be back
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Jose F

Stayed 1 night in May 2025

6/10 Okay

Evie

Traveled with partner
Disliked: Property conditions & facilities
The place was okay. I felt safe and the people were very nice. However, the bathroom was not as clean as I prefer and there were a few fruit flies. The rest of the place was fairly clean but the property was in need of repairs. All in all, it was a good room for the price.
Stayed 2 nights in May 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service
I like the fact that I got to stay 2 nights for less than $110.
Stayed 2 nights in May 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fantastic and bed very comfy. Only negative is we found loooots of ants in the morning on the window ledge.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New York 2025

The employees were extremely polite and helpful. The hotel was nice, but if you’re on a lower floor the elevators will likely be full before getting to you. They will hold luggage after 10am in case you get arrive before check in or fly out after check out. The location puts everything in easy walking distance. The room itself was nice, but very crammed. The walkway only allowed one person to move at a time, so be wary if you have more than 2 in a room. The blankets did have a few stains and one was partially torn. The a/c was finicky, as we would set it low and it would go back to 72 by morning. The system wouldn’t allow use to keep the fan on, so we had to keep turning it back on. Being able to open the window was a lifesaver, but didn’t lower the temperature by much. Overall a great place to stay and be near all the action.
Stayed 2 nights in May 2025

6/10 Okay

Laura

Traveled with family
Stayed 1 night in May 2025

10/10 Excellent

Tavora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Bonnie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Very clean and comfortable rooms!
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here at Sure Stay. I had never heard of this chain but I will definitely look it up on my next trip. The place was clean and the staff were friendly and kind.
Stayed 1 night in Apr 2025

4/10 Poor

Sherie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I chose the property for the positive reviews and the price. Unfortunately, I was disappointed. We were there for two nights. When we came back from dinner on our first day, there was definitely an ant problem. I didn’t make a huge deal of it because of the time of year. We got some bug spray from the front desk and the ants were taken care of. On the second day when we got back to our room, we found a cockroach in the bathroom. We hoped it was an isolated incident. Unfortunately, there was another one in our bathroom the next morning. The front desk didn’t offer any solution or compensation. We will definitely find other accommodations next time.
Stayed 2 nights in May 2025

10/10 Excellent

Helene, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near everything, the property was nice and neat.
Stayed 2 nights in Apr 2025

6/10 Okay

Amber

Traveled with family
Disliked: Cleanliness, staff & service, room comfort

Just Okay

The hotel appeared clean, the front desk employees never greeted me, when we walked into our room, there was a cockroach that was on the back of the door, and very much alive. I killed it. The beds were very uncomfortable, and the bathroom floor appeared to have water damage. The room looked clean though, and the refrigerator worked great. My daughter had a volleyball tournament at the convention center, and as an athlete, she needs good sleep, but she had a really hard time sleeping on the bed because it was so hard and uncomfortable. We travel a lot for volleyball, and this was definitely one of the worst stays we had as far as comfort and just overall experiences.
Stayed 2 nights in May 2025

4/10 Poor

Jaclynn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Helene, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 1 night in Apr 2025

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was never able to get anyone to answer the phone but the property is very clean and affordable.
Stayed 4 nights in Apr 2025

8/10 Good

Bailey, Green Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

CHERYL

Liked: Staff & service, amenities, property conditions & facilities
Not a fancy property, but I don’t pay high dollar for a place to just sleep. I look for location and cleanliness. This had it. Pretty updated. Room was spacious. Bed was comfortable. Mattress might too hard for some but it was good for me and I slept well. All staff was friendly. This is a good location for the conference center, which is what I needed. Would definitely stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

We will definitely be back! I was really skeptical when I saw how cheap the rooms were, but based on previous reviews, I rolled the dice and stayed any way. We were not disappointed. A lot of breakfast options, rooms were clean, and everyone was friendly. We will book here again!
Stayed 1 night in Apr 2025