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Best Western Plus Saratoga Springs

2.5-star property
3291 S Broadway, Saratoga Springs, NY 1-855-201-7819
3.5 out of 5
Good!
See all 14 travelocity Reviews

"Sink had draining problems but still a great stay. I let the front desk know when we checked out " More

By a verified traveler on Mon 13 Jun 2022

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Hotel Description

Colonial hotel near Saratoga Spa State Park

In entertainment district

Stay at this Saratoga Springs hotel and you'll be within half a mile (1 km) of Saratoga Spa State Park and 2 miles (3 km) of Saratoga Performing Arts Center. Saratoga Casino and Raceway and Canfield Casino are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free train station pick-up. Free perks include buffet breakfast, free self parking, and an area shuttle.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Apr 4 - Apr 5

Suite, 1 Queen Bed, Non Smoking (Efficiency)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking (Efficiency)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Hotel Saratoga ratings based on 14 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Hotel Saratoga

Everyone (10) Couples (1) Family (1)
5 out of 5

Posted by on Aug 2, 2022

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5 out of 5
Lovely

Posted by on Jun 22, 2022

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Comment from Hotel Management

Jun 24, 2022 by Janice C. Brien

Thank you for your 5 out of 5 rating of Best Western Plus Saratoga Springs. We are very happy that you enjoyed your stay with us

5 out of 5
Sink had draining problems but still a great stay. I let the front desk know when we checked out

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 14, 2022 by Janice

Thank you for your Outstanding Review of Best Western Plus in Saratoga Springs. So Happy that you enjoyed your stay with us Janice C Brien General Manager

1 out of 5

Posted by on Apr 30, 2022

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5 out of 5
Great service, wonderful, professional staff.

Posted by on Nov 1, 2021

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Comment from Hotel Management

Nov 4, 2021 by Daniel R.

Thank you for this outstanding 5 star review of Best Western Plus Saratoga Springs! We hope you choose to stay with us again soon.

5 out of 5
Very convenient to both the Saratoga Park and the village- both very walkable. Room was clean, spacious and well-appointed.

Posted by on May 2, 2021

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2 out of 5
Paint can't cover the old, cracked walls and facilities. Not only is the property run down, but the changes reported, perhaps in management, have resulted in questionable clientele. I would NOT rent through Travelocity, but only because you have no immediate financial recourse and may end up stuck there if you don't have extra funds. NEGATIVE (-) 5 🌟

Posted by , from Upstate, NY on Nov 26, 2020

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Comment from Hotel Management

Dec 4, 2020 by Management

Dear Jennifer, I am saddened to learn of your recent experience and do hope that you will give us another opportunity to make it right. Thank you for sharing your feedback and please do accept our sincerest apologies.

5 out of 5

Posted by on Dec 18, 2018

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Comment from Hotel Management

Dec 21, 2018 by Tina

Thank you for your rating

4 out of 5
We had two rooms. One did not have a hair drier. When we asked the front desk staff for one, we were told it would have to wait till tomorrow. She could not reach it. Breakfast was good. Florence was very cheery and helpful.

Posted by , from Rochester, NY on Sep 10, 2018

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Comment from Hotel Management

Sep 11, 2018 by Desk

We are sorry that the guest before you took the hair dryer, from the hotel. We hope if that was all that was wrong with your stay . And glad you enjoyed the breakfast. We do have a desk clerk that can't climb to the top shelf do to an injury, and being on a dr. note .

1 out of 5

Don't stay here ever

We were given a room and upon entering were overwhelmed by the smell of camphor. The windows were open clearly in an attempt to alleviate the odor. We contacted the front desk and were assigned another room with the same problem. The manager was unavailable so we ended up in an argument about the refunding of the bull. We canceled and went to another hotel for substantially more money. Obviously they had exterminated for either a moth invasion or bedbugs.

Posted by , from NY on Jun 12, 2017

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Comment from Hotel Management

Jun 20, 2017 by Management Team

We apologize for any inconvenience you may have experienced during a recent stay. In addressing your concerns, please be assured that we do not have a pest problem and we have not used camphor in our hotel. We would look forward to another opportunity to exceed your expectations should you be in the area.

About the Best Western Plus Saratoga Springs

Location 3291 S Broadway, Saratoga Springs, NY 12866-6203

Property Features

The Hotel Saratoga offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. The business-friendly The Hotel Saratoga also features gift shops/newsstands, coffee/tea in a common area, and concierge services. An area shuttle within 5 miles, a casino shuttle, and a train station pick-up service are free. Self parking is free. This Colonial Saratoga Springs hotel is smoke free.

  • 73 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Saratoga Springs Station (5.9 km / 3.6 mi)
  • Property shuttles: Free area shuttle within 5 miles, train station pick-up, casino shuttle, shopping center shuttle, and bus station shuttle
  • Parking: Free self parking

Room Amenities

The Hotel Saratoga offers 73 air-conditioned accommodations with safes and coffee/tea makers. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Saratoga Springs hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Canoeing nearby
  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Fishing nearby
  • Skydiving nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Horse riding nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the train station. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Hotel Saratoga offers transfers from the train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs per pet)
  • An off-leash area is available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Hotel Saratoga Hotel
  • Best Western Plus Saratoga Springs
  • The Hotel Saratoga Saratoga Springs
  • The Hotel Saratoga Hotel Saratoga Springs

You should know

  • The seasonal pool will open in May and close in October.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at The Hotel Saratoga.
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