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Be Live Experience Hamaca Garden

3-star property
Calle Duarte #1-A, Esq. Caracol, Boca Chica, Santo Domingo 1-855-201-7819
2.6 out of 5
See all 18 travelocity Reviews

"I have stayed at this resort in the past & since then I noticed some good changes. The property is not bad at all for a resort that is located so clos ... " More

By a verified traveler on Thu 05 Dec 2019

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Hotel Description

3-star beachfront hotel near Boca Chica Beach

On the beach

You'll be within half a mile (1 km) of Boca Chica Beach and 20 miles (32 km) of Assembly Hall of Jehovah's Witnesses. Sambil Santo Domingo and Columbus Park are also within 25 miles (40 km).

Full-service spa, sauna

This smoke-free hotel features a full-service spa, a nightclub, and 6 restaurants. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the 3 outdoor pools and get free self parking.

Standard

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Be Live Experience Hamaca Garden ratings based on 18 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Be Live Experience Hamaca Garden

Everyone (9) Couples (2) Family (9)
2 out of 5
Parts of the resort was dirty and they let outside people on the resort

Posted by on Feb 24, 2021

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1 out of 5
Customer service was horrible, room was bad with horrible bed, a big butt ugly tv with no chanels to watch every morning they cut off the water, couldn't take shower every morning, electricity was out for half day one of three days i was there. They charge my credit card twice different amount at location fighting to get one charge back now. Will never step foot in that crappy horrible place again. Thank God I was only there for 3 days, 3 very frustrating days.

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 14, 2019 by Sara Zuin, Room Division Manager.

We regret to read that your experience at our hotel has not been pleasant. We want to apologize for all the inconveniences caused, it is not our intention that our guests take a bad idea of us. We are working hard every day to improve our services and facilities and we hope you will give us another opportunity to improve the concept that you have of us. Best regards.

4 out of 5
I have stayed at this resort in the past & since then I noticed some good changes. The property is not bad at all for a resort that is located so close to the city. We had a nice weekend stay, food at the snack bar was ok, better at the buffet with a good amount of choices. Our room was great located in the lower level with direct access to the pool & beach this made for a nice easy stay. my biggest complain here is the towel situation you need to leave a $20 deposit per towel which u do get back but getting the towels was a pain since they were never ready when they told u it would be. overall for a short stay this is decent place.

Posted by , from New York, NY on Dec 5, 2019

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Comment from Hotel Management

Dec 14, 2019 by Sara Zuin, Room Division Manager.

We want to thank you for taking your time and leaving us your valuable comment. It is a pleasure for us to know that since your last visit you have noticed the improvements we have been making. We will take the mentioned points to continue to improve day after day. Best regards.

1 out of 5
Door was stock, bathroom shower head broken, the humidity smell was awful... so bad I go sick, it was so hard to sleep and rest with the smell and the air conditioner that wasn't working property. I paid for an amazing room and got a room in a different part of the hotel with this horrifying conditions. The light when off, we had a hole day with no water and the toilet didn't flush properly. I talk to few employees and nobody was able to help me just a terrible attitude and when they saw I was losing my voice and it was serious that I was sick and I wasn't before I got there they called the Manager like I requested. They use a machine for humidity and fix the smell, but nothing else. They didn't have a nice or decent room available for me even when I speared and pay in full six months before I got there. I think I am not even describing our nightmare correctly. It was the worst "vacations" ever.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Dec 29, 2019 by Sara Zuin, Room Division Manager.

We regret to read that your experience at our hotel has not been pleasant. We want to apologize for all the inconveniences caused, it is not our intention that our guests take a bad idea of us. We are working hard every day to improve our services and facilities and we hope you will give us another opportunity to improve the concept that you have of us. Best regards.

3 out of 5

Posted by on Oct 30, 2019

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Comment from Hotel Management

Nov 1, 2019 by Sara Zuin, Room Division Manager.

Muchas gracias por dejarnos su puntuacion! Saludos cordiales.

3 out of 5

Posted by on Sep 28, 2019

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1 out of 5
Well I’ve been to the be live in punta cana once and love it but this be live was a completely different experience. First off there was no order to check in, check out nothing people were just cutting the line. So finally I get my room key after being on a line for about half an hour just to check in. All the bars aren’t all inclusive only the ones that have cheap liquor called Classico which is something they made up I’m assuming since not even the staff knows where it comes from. We get to the room 425 and instantly we notice the issue the ac didn’t work or the water. We called they told us they send someone up (the person never came) we left the room cake back the ac was still not working or the ceiling fan in the peak of the heat in the Dominican Heat. After hours of going back and forth these ppl about refunding my money or changing my room they changed the room. Mind you room from 401-425 all had no ac everyone was complaining. We got another room 1826 had a broken bed which we fixed no cold water in the sink and the shower head had to be put a certain way to work. Needless to say I was done with vacation. The real Dominican liquor they don’t give you unless you’re vip. This over all experience was bad I wouldn’t waste my time or money staying in la hamaca.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 5, 2019 by Sara Zuin, Room Division Manager.

We regret to read that your experience at our hotel has not been pleasant. We want to apologize for all the inconveniences caused, it is not our intention that our guests take a bad idea of us. We are working hard every day to improve our services and facilities and we hope you will give us another opportunity to improve the concept that you have of us. Best regards.

1 out of 5
Unfortunately this Hotel was one of my favorite everytime that I visited the Dominican Republic. This time this Hotel was awful.. our stay 11 days... half pf the time without electricity, no water in the room.. no cable.. smell like terrible. The food horrible I think that they heat leftover for the next day . I saw a lot of people leaving the hotel because the same purpose.. I asked for a refund or a room change, after 4 days i got the room change this time with hot water only not cold, the air conditioning thinking that I was in Alaska.... horribleeee worse 11 days.. I wont recommend this hotel at all in these conditions.. people pay a lot to a deserve vacation not to get frustrated.. I hope to hear from someone.. Thanks!!

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 17, 2019 by Sara Zuin, Room Division Manager.

We regret to read that your experience at our hotel has not been pleasant. We want to apologize for all the inconveniences caused, it is not our intention that our guests take a bad idea of us. We are working hard every day to improve our services and facilities and we hope you will give us another opportunity to improve the concept that you have of us. Best regards.

4 out of 5
We had to get our room changed because they gave us a room with many problems. I didn’t like the length of time we had to wait to get the problem addressed. Overall it was a satisfactory experience. Food and entertainment was amazing. The resort is outdated they need some sprucing up. Instead of plastic cups for adult drinks; glass would be more appealing. As a non-smoker I was uncomfortable with the heavy smoking that was taking place all over the resort. There should be some consideration for non-smokers and kids since it is a family resort.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 6, 2019 by Sara Zuin, Room Division Manager.

Thar nk you very much for taking your time and leave us your feedback. We will take the mentioned points to keep improving day by day. Best regards.

1 out of 5

Posted by on Jul 31, 2019

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About the Be Live Experience Hamaca Garden

Location Calle Duarte #1-A, Esq. Caracol, Boca Chica, Santo Domingo 15700

All-inclusive Details

All-inclusive room rates at Be Live Experience Hamaca Garden are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Sailing
  • Snorkeling

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Entertainment

  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

  • Sailing included
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Room service not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Be Live Experience Hamaca Garden are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Be Live Experience Hamaca Garden offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is available in public spaces for a fee. There's an onsite business center. A children's pool, a nightclub, and a fitness center are also featured at the business-friendly Be Live Experience Hamaca Garden. Self parking is free. This 3-star Boca Chica hotel is smoke free.

  • 355 guestrooms or units
  • 6 dining venues
  • Nightclub
  • Deli
  • Kid's club (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Be Live Experience Hamaca Garden offers 355 air-conditioned accommodations with complimentary bottled water and hair dryers. Rooms open to balconies or patios. Televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include bathtubs or showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony or patio
  • Stocked minibar (select free items)
  • Television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Cotica - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Orale - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Portobello Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

Mylos - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kin-Ha Spa. Services include massages and body treatments. A variety of treatment therapies are provided, including thalassotherapy.

  • Body treatments
  • Thalassotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 24 years old

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 24 years old. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Towels fee: USD 20 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 25 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Be Live Hamaca Garden
  • Be Live Hamaca Garden All Inclusive
  • Be Live Hamaca Garden All Inclusive Boca Chica
  • Be Live Hamaca Garden Boca Chica
  • Hamaca Garden
  • Live Hamaca Garden
  • Be Live Experience Hamaca Garden All Inclusive Boca Chica
  • Be Live Experience Hamaca Gar
  • Be Live Experience Hamaca Garden Boca Chica
  • Be Live Experience Hamaca Garden
  • Be Live Experience Hamaca
  • Be Live Experience Hamaca Garden Hotel
  • Be Live Experience Hamaca Garden Boca Chica
  • Be Live Experience Hamaca Garden All Inclusive
  • Be Live Experience Hamaca Garden Hotel Boca Chica

You should know

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.