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"Very happy with our stay, other reviews said the rooms were unkept & the air conditioner didn’t work. Our room was exceptionally clean & our system wo ... " More

By a verified traveler on Sat 17 Aug 2019

Hotel Description

San Rafael guestrooms with free WiFi

In San Rafael

Within 2 miles (3 km) of this San Rafael hotel, you'll find Marin Country Mart and Mission San Rafael Arcangel. Dominican University of California and Gerstle Park are also within 3 miles (5 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. The front desk is staffed around-the-clock and free newspapers are on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 32 guestrooms also offer free WiFi and LED TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$105* Per night/room Jul 27 - Jul 28

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

SureStay Hotel by Best Western San Rafael ratings based on 11 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western San Rafael

Everyone (9) Family (1)
5 out of 5
Very happy with our stay, other reviews said the rooms were unkept & the air conditioner didn’t work. Our room was exceptionally clean & our system worked fine. The only thing was the upper lock on the door was broken. Overall it was a great stay! I would recommend for those traveling through the area.

Posted by on Aug 17, 2019

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2 out of 5

Posted by on May 2, 2019

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4 out of 5

Posted by on Dec 17, 2018

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2 out of 5
Roaches were found in the room. They gave my husband a can of raid and told him they probably came in on our bags. Hotel staff unhelpful. There was never any one in the lobby to help with anything. The water was shut off one of the days of our stay because a pipe broke. Half of the breakfast items were either gone or out of order. They ran out of towels. And brought us hand towels for a shower.

Posted by , from Nuevo, CA on May 2, 2018

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4 out of 5

Nice hotel, not sure it's structurally sound.

Pros: Nice location just off 101, friendly and capable staff, clean and well-furnished room with refrigerator and microwave.
Cons: Hopefully they have had someone come out to verify that the building is safe despite the wavy floor upstairs.
I could say everything great about the staff, cleanliness, location. It was a cute hotel and very clean and well maintained. The floor (second level) felt like I was walking on a sine wave. At first I thought my balance was off due to exhaustion and jet lag but no, it was the floor. It was visibly not flat on the walkway outside. So I'm not sure the building is structurally sound.

Posted by , from NC on May 7, 2017

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3 out of 5

Adequate if all you want is a place to sleep

The room was adequate if you just need a place to sleep. The bed was comfortable but the pillows were pretty bad. It needs updating. The room was clean. We only got two towels. It advertised breakfast but there wasn't much.

Posted by on Jan 31, 2017

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4 out of 5

Nice hotel, short drive to San Francisco

Pros: The hotel was clean and easy to get off the freeway.
Cons: The free breakfast was pitiful. They would be better off not offering a free breakfast. 2 kinds of cereal, pre packaged danish, and plain bagels,
Location: Easy to get to off the freeway.
Check in staff was not very welcoming, forgot to key one of the cards. The rooms were clean and looked recently renovated. There were spots on the floor where it was uneven and seemed like a hole was being covered by carpet.

Posted by , from Maryland on Jul 8, 2016

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2 out of 5
Rooms were not clean, stains on the furniture . The swimming pool was filled in! No pool!

Posted by on Sep 30, 2015

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4 out of 5

Nice hotel.

The room was exactly what we were expecting. Liked having refridgerator and microwave in room. Breakfast was almost nonexistent though. Tiny little area with some cereal and coffee and a prewrapped pastry on the front desk. Also pool is filled in so dont plan on that. But overall room was nice and had everything you would expect.

Posted by , from Las Vegas on Sep 4, 2015

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1 out of 5

Not a good stay.

Pros: Nothing
Cons: I am not sure what is wrong with the water but I had a hell of a time getting hot water.
Had lots of trouble with the shower. The staff was argumentative. In the front office the managers kids were screaming.

Posted by on Jul 26, 2015

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About the SureStay Hotel by Best Western San Rafael

Location 865 Franciso Blvd East, San Rafael, CA 94901

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of SureStay Hotel by Best Western San Rafael, you'll find a vending machine, complimentary newspapers in the lobby, and RV/bus/truck parking. Public spaces have free WiFi. Free self parking is available. This San Rafael hotel is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 2 levels
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: San Francisco International Airport (SFO) (49.7 km / 30.9 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western San Rafael offers 32 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LED televisions come with cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • San Rafael Travelodge
  • Travelodge in Hotel San Rafael
  • San Rafael Travel Lodge
  • Travel Lodge San Rafael
  • Travelodge San Rafael Hotel
  • Travelodge San Rafael
  • Travelodge Wyndham San Rafael Hotel
  • Travelodge Wyndham San Rafael
  • Travelodge San Rafael Hotel San Rafael
  • San Rafael Travelodge
  • San Rafael Travel Lodge
  • Travel Lodge San Rafael
  • Travelodge in San Rafael
  • Surestay By Best Rafael Rafael
  • Travelodge by Wyndham San Rafael
  • SureStay Hotel by Best Western San Rafael Hotel
  • SureStay Hotel by Best Western San Rafael San Rafael
  • SureStay Hotel by Best Western San Rafael Hotel San Rafael
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.