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4.3 out of 5

"Easy check in, Person was very accomadating in getting me a room location that fit my needs. Also great coffee in the lobby. " More

By a verified traveler on Thu 02 Feb 2023

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Hotel Description

3-star hotel near Marin County Civic Center

Heart of San Rafael

Within 3 miles (5 km) of this San Rafael hotel, you'll find Marin County Civic Center and Dominican University of California. China Camp State Park and Mission San Rafael Arcangel are also within 6 miles (10 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$139* Per night/room Feb 12 - Feb 13

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, Patio

Bed Count 1 King Bed Maximum Occupancy 4 Max

Four Points by Sheraton San Rafael Marin County ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton San Rafael Marin County

Everyone (4) Couples (2) Family (4)
5 out of 5
Easy check in, Person was very accomadating in getting me a room location that fit my needs. Also great coffee in the lobby.

Posted by on Feb 2, 2023

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Comment from Hotel Management

Feb 2, 2023 by Dan

Dear Joel,Fantastic! Thank you for leaving feedback. I'm sharing your feedback with the team. We look forward to welcoming you back to San Rafael!

5 out of 5
Amazing property, nice area, close to everything you need or want, and 30ish minutes to SFO, OAK, or downtown San Fran. We really enjoyed ourselves, and had no worries from the property. The on site options for dining were excellent in quality but could have had more choices.

Posted by on Mar 5, 2022

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5 out of 5
Very clean andpleasant stay. 30 minutes from San Fransico , would stay again!

Posted by on Nov 7, 2021

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4 out of 5

Posted by on Nov 5, 2021

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2 out of 5

Posted by , from BAKERSFIELD on Oct 2, 2021

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5 out of 5
I just couldn’t say enough great things about this hotel. My family and I stayed there a night, and we loved everything about it from the time we checked in to the time we checked out. It’s cleanness and friendliness was superb! We were greeted by John (front desk) and he was the BEST! So friendly, helpful and would go above and beyond for the guests. We just love him!!!!

Posted by on Jul 28, 2021

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5 out of 5
Warm chocolate chip cookies put out daily at reception. View of pool area from our room with mountains in the background! Comfy chairs and fireplace near pool very appealing. Convenient gas station at base of drive to refill rental car .

Posted by on Jun 23, 2021

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5 out of 5
I felt comfortable

Posted by on May 15, 2021

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2 out of 5
No service whatsoever. Charged me for a night that I didn't use.

Posted by , from San Rafael on Jul 11, 2020

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Comment from Hotel Management

Sep 24, 2020 by Carla P

We greatly apologize for the service you experienced during your stay. We hope to be able to take this feedback to better shape how we respond to these situations in the future.

5 out of 5

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 21, 2019 by Sean Marsden

Thank you so much for your valuable feedback, we look forward to the opportunity of having you back at our property soon!

About the Four Points by Sheraton San Rafael Marin County

Location 1010 Northgate Dr, San Rafael, CA 94903

Property Features

Four Points by Sheraton San Rafael Marin County offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and coworking spaces. Event space at this hotel measures 2520 square feet (234 square meters) and includes conference space. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Four Points by Sheraton San Rafael Marin County. Self parking is free. This 3-star San Rafael hotel is smoke free.

  • 235 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2520 sq ft of conference space
  • 234 sq m of conference space
  • Built in 2010
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Four Points by Sheraton San Rafael Marin County offers 235 accommodations with laptop-compatible safes and complimentary bottled water. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • HD television
  • Digital channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM and 9:30 AM.

Hillside Tavern - This poolside restaurant specializes in Californian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Rock climbing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Fishing nearby
  • Boat tours nearby
  • Marina nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 20 per night
  • Maximum 2 per room (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 24 for adults, USD 13 and USD 16 for children (approximately)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points San Rafael
  • Four Points Sheraton Hotel San Rafael
  • Four Points Sheraton San Rafael
  • San Rafael Four Points
  • San Rafael Four Points Sheraton
  • San Rafael Sheraton
  • Sheraton Four Points San Rafael
  • Sheraton San Rafael
  • Sheraton San Rafael Four Points
  • Four Points Sheraton San Rafael Hotel
  • Four Points By Sheraton San Rafael Hotel San Rafael
  • Four Points Sheraton Marin County Hotel
  • Four Points Sheraton San Rafael Marin County
  • Four Points Sheraton Marin County
  • San Rafael Four Points by Sheraton San Rafael Marin County Hotel
  • Four Points by Sheraton San Rafael Marin County San Rafael
  • Four Points By Sheraton San Rafael
  • Four Points Sheraton San Rafael Marin County Hotel
  • Hotel Four Points by Sheraton San Rafael Marin County San Rafael
  • Hotel Four Points by Sheraton San Rafael Marin County
  • Four Points By Sheraton Rafael
  • Four Points by Sheraton San Rafael Marin County Hotel
  • Four Points by Sheraton San Rafael Marin County San Rafael
  • Four Points by Sheraton San Rafael Marin County Hotel San Rafael

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.