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"Front desk checking in and checking out very polite. Room was comfy and clean. " More

By a verified traveler on Tue 19 Jan 2021

Hotel Description

Enjoy free breakfast at this San Rafael hotel

In San Rafael

You'll find Mission San Rafael Arcangel and Dominican University of California within 3 miles (5 km) of this hotel. Muir Woods National Monument and Tiburon Ferry are also within 12 miles (20 km).

Free breakfast

This hotel features an indoor pool and a fitness center. Business travelers can take advantage of the free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free WiFi, kitchens

The 112 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and hair dryers. Housekeeping is available on request.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$149* Per night/room Aug 15 - Aug 16

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Suites San Rafael Francisco Blvd East ratings based on 11 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites San Rafael Francisco Blvd East

Everyone (5)
5 out of 5
Front desk checking in and checking out very polite. Room was comfy and clean.

Posted by on Jan 19, 2021

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Comment from Hotel Management

Jan 19, 2021 by Hotel Management

It was a pleasure to read your fantastic review of Extended Stay America. We are thrilled to know the courteous service provided by our front office associates made for an excellent impression and that you had a comfortable stay in your clean suite. On behalf of everyone, we invite you to revisit us. Sincerely, Hotel Management

5 out of 5
Clean and comfortable, very convenient, would recommend

Posted by , from Sf on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by Hotel Management

Thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our convenient location was perfect for your needs. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management

1 out of 5
I decided to give a "second" chance to a different Extended Care, but now I realize they all operate the same and it isn't good.I had a smoker with a dog in the next room at the head of my bed. She went out to smoke...often, and the dog barked non stop (5am) until she returned. When I called the front desk, all I got was "oh sorry". It still continued. You have to ask for EVERYTHING. Silverware, plates...EVERYTHING! I will never stay here...or any with the same name, again.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 25, 2019 by Hotel Management

Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the disruptions and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management

5 out of 5
Extended stay hotel in San Rafael was everything that was promised and more! We had our grandchildren and they absolutely loved the pool and jacuzzi! The rooms were better than we anticipated the stove, microwave, refrigerator, beds, shower and tub were all clean and in great condition, choose the side of the hotel opposite the free way and your stay will be one to always remember

Posted by , from Guadalupe California on Oct 22, 2018

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Comment from Hotel Management

Oct 23, 2018 by Hotel Management

Armando, thank you for the glowing review of Extended Stay America. We’re glad to know you loved your well-equipped room and that you and your grandchildren enjoyed the time by the pool. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management

2 out of 5
Room was nasty dirty... walked in and shoes stuck to the laminate floor.... shower was slippery because soap scum covered it... found a crushed cookie on floor by the bed that was NOT our cookie. Also room had no cups, not even plastic cups. No local maps in hotel lobby. Hot tub was 110 degrees and very small. Breakfast was ridiculous. Only saw coffee and cheapo pastries. Don't plan on booking this place! Motel Six would have been better than here...

Posted by , from Port Hadlock, WA on Jul 10, 2018

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Comment from Hotel Management

Jul 12, 2018 by Hotel Management

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

2 out of 5

Extended Stay America: Dicey Proposition

Pros: The girl who checked us in was nice
Cons: Most everything.
Location: To reach this hotel it is necessary to drive though the large industrial area where it is located. Our room overlooked the freeway.
To reach this hotel it is necessary to drive though the large industrial area where it is located. The lobby seemed all right, although we were informed that a continental breakfast of coffee, muffins and granola bars were what we could expect in the morning. The hallway from the elevator (which smelled of cigarette smoke) actually stank badly enough to turn my stomach. Fortunately, only a little of that smell made it into the room, but it wasn't totally absent. The remote control for the TV had no back so we had to hold the batteries in by hand in order to use it. The sheets were slick and smelled musty, as did the rest of the room. Once the lights were out, the blinking of the smoke alarm directly over the bed made it difficult to sleep. Fortunately, a change in our plans meant we could only spend one night there, but when I advised the front desk that we must leave the following morning they responded that we had prepaid and there would be no refund of the bill for the remaining two nights. Withput Travelocity's gracious assistance we would have been stuck with a large bill for nights we weren't even in residence.

Posted by , from Phoenix AZ on Jun 27, 2016

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5 out of 5

Enjoyed this Hotel

Location: Target for groceries was close and good restaurant within a mile or so>..
Beautiful view of ocean and Island. any request we made was quickly responded to. Easy in Easy out. Quiet rooms. Enjoy jacuzzi as well! Would stay here again!

Posted by , from SLC UT on Nov 10, 2015

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1 out of 5

This Hotel was poor value for moey

Cons: Nothing close, Noisy, Poor breakfast, room not clean
Room smelled terrible. Carpets dirty. hallway smelled of smoke. No restaurants in immediate area and the morning complimentray breakfast was very minimal. Not even bowls for ceral.

Posted by , from Central Coast, California on Oct 16, 2012

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3 out of 5

Decent place to stay...

Pros: Free breakfast
Cons: Noisy
This place was nice enough. It looked newish and was clean. There was a decent little breakfast that just included basically bagels and coffee. Sometimes that is all you need, but sometime you would wish for more. The main complaint I had was noise! The walls seemed thin--I could hear traffic and neighboring guests. I didn't sleep that well.

Posted by , from Fresno, CA, USA on Aug 1, 2012

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4 out of 5

nice area & clean space

Pros: Free Internet
Cons: Poor breakfast
This hotel is close (walking distance) to a beautiful bay. The room was spacious and clean & set up with frig and cooking equipment. Bed was comfy. There was no continental bfast on weekends though. I was happy with my stay!

Posted by , from Tigard, OR, USA on Nov 18, 2011

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About the Extended Stay America Suites San Rafael Francisco Blvd East

Location 1775 Francisco Blvd, San Rafael, CA 94901

Property Features

Extended Stay America Suites San Rafael Francisco Blvd East offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is available daily. The business-friendly Extended Stay America Suites San Rafael Francisco Blvd East also features barbecue grills, coffee/tea in a common area, and laundry facilities. This San Rafael hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: San Francisco International Airport (SFO) (58.7 km / 36.5 mi)

Room Amenities

Extended Stay America Suites San Rafael Francisco Blvd East offers 112 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Sailing nearby
  • Parasailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Francisco Boulevard Hotel San Rafael East
  • Extended Stay America San Rafael Francisco Boulevard East Hotel
  • Extended Stay America San Rafael Francisco Boulevard East

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.