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"Under renovation. They working hard to recovery after Hurricanes Irma and Maria " More

By a verified traveler on Mon 02 Dec 2019

Hotel Description

4-star beach resort near Laguna Grande, connected to the convention center

Seaside stay

At this Fajardo resort, you'll be within 3 miles (5 km) of Laguna Grande and 6 miles (10 km) of Cayo Icacos. El Yunque National Forest is within 9 miles (15 km) and Carabali Rainforest Park is within 12 miles (20 km).

18-hole golf course

This smoke-free resort features a golf course, a water park, and a marina. Bring the family and enjoy the lazy river, children's pool, and waterslide. Enjoy a meal in one of the 4 restaurants and perks like free WiFi.

Soaking tubs, free WiFi

The 230 soundproofed guestrooms offer free WiFi and iPod docks. Deep soaking bathtubs are included, along with DVD players, refrigerators, and LCD TVs. Housekeeping is available once per stay.

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

El Conquistador Resort ratings based on 5 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for El Conquistador Resort

Everyone (2) Couples (1) Family (2)
2 out of 5
It is on rare occasions that I am compelled to write a letter pertaining to a recent stay at a resort.  It is often because the stay was either very good or very bad.  Unfortunately, on this occasion, it is the latter.      The positives:      One cannot deny that the Conquistador Resort in Fajardo, Puerto Rico is a beautiful property.  Situated on the eastern coast of the island,  it has stunning views of the Atlantic Ocean.   It simply leaves you breathless.     One of the servers, Brandon, did a phenomenal job of attending to our needs while dining at one of the on-site restaurants.      The Coqui Waterpark was a hoot.  It was clean and well maintained.      The negatives:      It took over two and a half hours for us to have access to our room.  We arrived at three PM, and they told us our room wasn't ready.  When we finally got the keys, they didn't work and thus we had to go back to the front desk for new ones.      The resort failed to mention on its website that several facilities were closed while being renovationed.  These facilities included the fitness center, several of restaurants, pools and shops along the marina.  This was rather disappointing, since I make it a habit to continue to workout daily while on vacation or on business.      The room had an amazing view, but it was standard, nothing extraordinary.  We requested an upgrade, being that we were celebrating our 21st wedding anniversary, but that didn't happen.  Overall we were disappointed.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 24, 2021 by Maria Vega

Thank you for your stay and for sharing with us details of your stay! We have been very careful when publishing the amenities available on our facilities. We do apologize if was not clear on your third party booking site. I hope that you come back once re-open! Our apologies

4 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 24, 2021 by Maria Vega

Thank you for your score!

2 out of 5
Amenities were unavailable.. They should have more information when amenities are limited

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 23, 2020 by Bob Holsten

Thank-you Anonymous. Our website, Facebook and Instagram pages give information concerning which amenities are open at this time. The two most favorite guest amenities, Palomino Island and Coqui Waterpark are under renovations as we work to return our Iconic property to full operations in 2020. We trust you will return to the El Conquistador and experience the best is services, amenities and hospitality.

3 out of 5
Under renovation. They working hard to recovery after Hurricanes Irma and Maria

Posted by , from Guaynabo on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by Marcos

Thank you for your feedback. We certainly appreciate your support.

5 out of 5

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 14, 2019 by Marcos

Thank you for your rating.

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from May 21 to July 31:

  • Fitness facilities

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Full-service spa

The following facilities are closed on Friday and Saturday:

  • Full-service spa

All-inclusive Details

  • Additional gratuities accepted
  • Gratuities not included

Property Features

El Conquistador Resort offers its guests a golf course, a water park (surcharge), a marina, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this resort measures 100000 square feet (9290 square meters) and includes a conference center. A children's pool, a fitness center, and a rooftop terrace are also featured at the family-friendly El Conquistador Resort. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Mediterranean Fajardo resort is smoke free.

  • 230 guestrooms or units
  • 6 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • 100000 sq ft of conference space
  • 9290 sq m of conference space
  • Built in 1968
  • Swim-up bar
  • Coffee shop
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (54.6 km / 33.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

El Conquistador Resort offers 230 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. 42-inch LCD televisions come with premium satellite channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Fajardo resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

  • Deep soaking tub
  • IPod dock
  • LCD television
  • Satellite channels
  • Premium channels
  • Netflix
  • DVD player
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (once per stay)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.

El Cafecito - This coffee shop serves breakfast and light fare.

Cafe Bella Vista - This poolside theme restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Oasis - This theme restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Marina Bar - Onsite cocktail bar. Open daily.

Hightide Rooftop Bar - This rooftop bar is located by the pool. Open select days.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing on site
  • Snorkeling nearby
  • Motor boating nearby
  • Fishing nearby
  • Skydiving nearby
  • Health or beauty spa nearby
  • Ziplining nearby
  • Horse riding nearby
  • Ecotours nearby
  • Boat tours on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Water sports equipment
  • Scuba diving nearby
  • Water tubing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property uses a grey water recycling system.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Protective clothing is not available to guests
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 54.50 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Health club access
  • Fitness center access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge service
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Uncovered self parking fee: USD 30 per day (in/out privileges)
  • Early check-in fee: USD 65 (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)
  • In-room microwave fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Conquistador Resort Waldorf Astoria Hotel Fajardo
  • El Conquistador Waldorf Astoria Fajardo
  • El Conquistador Resort Waldorf Astoria Hotel
  • El Conquistador Waldorf Astoria Resort Fajardo
  • El Conquistador Waldorf Astoria Resort
  • El Conquistador Waldorf Astoria
  • El Conquistador A Waldorf Astoria Resort
  • El Conquistador Resort a Waldorf Astoria Hotel
  • Conquistador Waldorf Astoria
  • El Conquistador Resort Resort
  • El Conquistador Resort Fajardo
  • El Conquistador Resort Resort Fajardo

You should know

  • Pool access is available 24-hours a day.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.