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"This was a good hotel for our family on the first and last nights of our vacation as it was close to the airport (less than a 10 minute ride). The poo ... " More

By a verified traveler on Thu 01 Mar 2018

Hotel Description

4-star family-friendly hotel near Plaza Real Cariari, connected to the convention center

Near the airport

You'll find Plaza Real Cariari and Ultrapark Free Zone & Business Center within 2 miles (3 km) of this hotel. Global Park Free Zone and Business Park and Metro Free Zone & Business Park are also within 2 miles (3 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and 3 outdoor pools are all featured at this smoke-free hotel. Families will appreciate the children's pool, kid-friendly dining, and in-room childcare. Enjoy the 5 spa tubs and perks like free self parking and a free airport shuttle.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 229 guestrooms also offer free WiFi and Select Comfort beds. Other amenities include free wired Internet, 24-hour room service, and plasma TVs with cable channels.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Wyndham San Jose Herradura Hotel & Convention Center ratings based on 32 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Wyndham San Jose Herradura Hotel & Convention Center

Everyone (17) Couples (1) Family (6)
2 out of 5
Room was very small. Bathroom waa very outdated. Needs a refresh.

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 18, 2019 by Customer Care Supervisor

Dear, I would like to take this opportunity to apologize for your unpleasant experience as a guest. I appreciate the time that you took to bring this matter to our attention. Your feedback is valuable Best regards,

5 out of 5
I wish the pool was warmer it’s slways freezing cold

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 7, 2019 by Customer Care Supervisor

Dear, Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback. Regards,

5 out of 5

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 22, 2019 by Customer Care Supervisor

Dear, We are very happy that your stay with us was so satisfactory and convenient. We hope we will see you again on your next visit to our country. Regards,

2 out of 5

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 10, 2019 by Customer Care Supervisor

Dear, Your message was appreciated. We hope that on your next visit, you will be pleased with the changes we are making. Regards,

5 out of 5
STAFF SUPER FRIENDLY AND ACCOMMODATING. LOVED THE POOLS.

Posted by on Mar 14, 2019

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Comment from Hotel Management

Mar 19, 2019 by Customer Care Supervisor

Dear, We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our staff and accomodations as well. With kindest regards,

1 out of 5
didn`t like much.had to wait about 10 minutes to check in as there was only one person dealing with a group of 8 unhappy people.our room was far away from the lobby through a maze of old hallways.there were small ants in the bathroom and the lights in the bedroom worked at night but not at 3 am when we had to get up.it everything is old and outdated ,it needs a major renovation or lower prices.we won`t be using wyndham anymore

Posted by on Mar 9, 2019

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Comment from Hotel Management

Mar 19, 2019 by Customer Care Supervisor

Dear, First of all, I would like to thank you for sending us your feedback. I have checked every issue out with the managers and we have made decisions in order to avoid those inconvenients in the future. We hope to see you again in a near future. Best wishes!!

5 out of 5
Nice pool area with multiple pools include zero entry. Nice garden area. Large property. Signage to find building 6 was lacking.

Posted by on Mar 7, 2019

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Comment from Hotel Management

Mar 13, 2019 by Customer Care Supervisor

Dear, We are glad that your stay has been pleasant and that our location and facilities were convenient for you. We hope you visit us the next time you travel to Costa Rica. Best regards!

3 out of 5
The hot water went out in the few hours we were there. Plumbing fixtures in terrible shape. Few people in the hotel, but the outside door very thin so even the room service delivery to our neighbor was disruptive.

Posted by on Jan 23, 2019

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Comment from Hotel Management

Jan 27, 2019 by Customer Care Supervisor

Dear, I would like to take this opportunity to apologize for your unpleasant experience as a guest of our Hotel. We appreciate the time that you took to bring this matter to our attention. We assure you that the matter will be looked into. Please feel welcome at our hotel in your future travels. Best regards,

3 out of 5
The hotel was fine. Definitely just adequate not and upscale feel. We booked it just to get a nap before our 2 AM flight so we didn’t plan to be there long. However the annoying part was that we booked it based on the airport shuttle and turns out the airport shuttle doesn’t run after 9:30 PM. Also the poll were already closed and the hot tub was room temperature at best . I wanted to let the kids get some energy out before the flights. We ate dinner at the hard rock café which is in the hotel parking area which was pretty empty but good.

Posted by on Dec 24, 2018

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Comment from Hotel Management

Jan 1, 2019 by Customer Care Supervisor

Dear, Thank you for taking the time to write regarding your stay at our hotel. First let me apologize for the inconvenience you experienced as a guest of our hotel. Second, I would like to address the concerns that you expressed to our managent team in order to avoid this problems in the future. I fully understand your frustration in this matter. Please allow us at Wyndham Herradura the opportunity to serve you again in the future. With appreciation,

3 out of 5

Close to airport

The room lighting was terrible. The toilet was automatic flush and it flushed many times as I was sitting! And it made a horrible loud screech. The sink was also motion sensored so not convenient for my husband to shave; no drain stopper either. The bed was nice. The casino was nice. No early free shuttle to the airport at 4:20 am. You'd think a big hotel would offer it at all hours. They did give us a muffin, apple and juice box to go. The staff was very friendly and gave us many dinner referrals off-site.

Posted by on Jul 3, 2018

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Comment from Hotel Management

Jul 6, 2018 by Customer Care Supervisor

Dear, Dear, I would like to take this opportunity to apologize for your experience as a guest of our Hotel. We appreciate the time that you took to bring the bathroom matter to our attention. We assure you that the matter will be looked into. Please feel welcome at our hotel in your future travels. Regards

About the Wyndham San Jose Herradura Hotel & Convention Center

Location Autopista General Canas, Ciudad Cariari, Heredia 71880 1000

Property Features

Wyndham San Jose Herradura Hotel & Convention Center offers its guests a full-service spa, 3 outdoor swimming pools, and 5 spa tubs along with a health club and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 25597 square feet (2378 square meters) and includes a conference center. A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Wyndham San Jose Herradura Hotel & Convention Center. You'll have access to the outdoor pool at a partner property. A roundtrip airport shuttle is free (available on request). Free self parking is available. This 4-star Ciudad Cariari hotel is smoke free.

  • 229 guestrooms or units
  • 4 levels
  • 6 buildings
  • 3 dining venues
  • 25597 sq ft of conference space
  • 2378 sq m of conference space
  • Built in 1975
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (free)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: San Jose (SJO-Juan Santamaria Intl.) (8.8 km / 5.4 mi)
  • Train station: San Antonio de Belen Station (4 km / 2.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Wyndham San Jose Herradura Hotel & Convention Center offers 229 air-conditioned accommodations with safes and complimentary newspapers. Select Comfort beds feature premium bedding. 32-inch plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Select Comfort beds
  • Deep soaking tub
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Tropicala - Overlooking the garden, this restaurant specializes in Latin American cuisine and serves breakfast only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Sakura - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Hard Rock Cafe - Onsite restaurant. Open daily.

Piratas - This lobby lounge specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby

Spa Services

Mioderma has 3 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 6:00 AM to 9:00 PM. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request from 6:00 AM to 9:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CRC 12540 for adults and CRC 12540 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Herradura Wyndham
  • Hotel Wyndham Herradura
  • San Jose Wyndham Herradura
  • Wyndham Herradura Hotel
  • Wyndham Herradura San Jose
  • Wyndham Hotel San Jose
  • Wyndham Jose Herradura
  • Wyndham Jose Herradura Hotel
  • Wyndham San Jose Herradura Hotel Ciudad Cariari
  • Wyndham San Jose Herradura Ciudad Cariari
  • Wyndham San Jose Herradura Hotel & Convention Center Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.