2/10 Terrible
Erick
Mar 28, 2025
Disliked: Staff & service, amenities
After staying there for so many years . There were some slight issues with the rooms and staffing. But overall things got some what better. I reported that there were ants in my bathroom and bed and was hoping that they would address the issue after speaking with the lady. She offered me a different toom but i like the room because it had a balcony. I booked another night and was denied . I personally feel that after i made a review tbe yound lady who works mornings with the glasses i don't recall hwr name because she is very unfriendly and approachable it makes me very uncomfortable. She never smiles and she is very short. I even told hwr about the ants and her exact words were its a tropical country and thats how it goes. She denied my stay and told me that i was not welcomed in the future. To my knowledge i don't know of any problems or issues. I have put lots of money into that place and their restaurant. Its sadly that customer service has gone down the drain. I love costa rica guest house and was very disappointed that she has basically banned me from staying there. I am a home owner in costa rica. I basically stip in san jose to see friends and to take care of business. I wish them all the best!
Erick
Stayed 1 night in Mar 2025