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4.2 out of 5

"We stayed her twice in one month because it was so wonderful. The service and the hotel are 5 star in my book. " More

By a verified traveler on Wed 22 Aug 2018

Hotel Description

3.5-star family-friendly aparthotel near National Museum of Costa Rica, connected to a shopping center

Heart of San Jose

Within 3 miles (5 km) of this aparthotel, you'll find National Museum of Costa Rica and Parque Nacional. Jade Museum and Gold Museum (Museo de Oro) are also within 3 miles (5 km).

Poolside dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this Colonial aparthotel. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the 24-hour health club and perks like free self parking and free WiFi.

Free WiFi, kitchens

The 52 apartments feature well-equipped kitchens with refrigerators and microwaves, as well as free WiFi and TVs with cable channels. Living rooms, dining areas, and minibars are also available.

Standard Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa Conde Hotel & Suites ratings based on 21 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Casa Conde Hotel & Suites

Everyone (3) Couples (1) Family (3)
3 out of 5
Breakfast and meals were good. Property personnel were friendly and inviting. The rooms were ok. Bathrooms need updating. Bedding needs to be replaced. Recommend providing dehumidifiers to reduce room humidity.

Posted by on May 29, 2019

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Comment from Hotel Management

May 29, 2019 by Frederic

Greetings from Casa Conde, Dear Guest. We hope you are doing well today. Thank you very much for staying with us. We working hard to fixes the issues. Our apologies for the inconvenients during your stay with us. Maintenance is working in your feedback. Kind Regards

1 out of 5
Pictures=False advertising. This property is not as it is pictured. Rooms were unkept, had bugs in on my bed, windows, shower and floors. The rooms were in disrepair. I could open a “window” in our kitchen and look directly into another persons room... not through a window, I mean there was literally just a grate between our room and theirs. Complete lack of privacy for that room below... The front desk staff didn’t care. I cancelled my reservation for the 2nd night I was there. The hotel has the potential to be charming, but it’s not currently there.

Posted by , from us on Mar 20, 2019

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Comment from Hotel Management

Mar 26, 2019 by Frederic

Dear Mr. K. Greetings from Casa Conde, We hope you are doing well today. We start to renovated the building 1, our apologies for the inconvenients during your stay with us, we working hard to fix the issues. Thank you for your feeedback and thank you very much for staying with us. Kind Regards

5 out of 5
Great find (& proximal to ‘business’ part of town) I

Posted by , from Chelan, Washington on Feb 8, 2019

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Comment from Hotel Management

Feb 12, 2019 by Frederic

Dear Mr. Charlie. Greetings from Casa Conde Hotel & Suites, We hope you are doing well today. Thank you very much for staying with us. Thank you very much for your feedback. Kind Regards,

5 out of 5

Amazing Hotel, Service and Accommodations

Pros: Everything
Cons: Nothing
Location: We stayed her upon our arrival into Costa Rica and then also when we were leaving. We did not stay in San Jose, but went to Quepos about 3 hours away
We stayed her twice in one month because it was so wonderful. The service and the hotel are 5 star in my book.

Posted by , from California on Aug 22, 2018

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Comment from Hotel Management

Aug 23, 2018 by Frederic

Good Morning Mr. Deb. We hope you are doing well today. We are very happy too because you enjoy your stay with us. Have a safe trip. Kind Regards.

3 out of 5

Great hotel but some problems

Pros: I love the hotel overall look, the room, and the breakfast.
Cons: Water temperature
Location: We did not get to do much because I got sick. The hotel in the middle of a neighborhood but there was food places and stores around.
The hotel is very nice and the staff is very helpful. There is security of the hotel and the free breakfast was great. Have to ask the staff for pots, pans, plates,etc. to cook. This hotel does not provide any cleaning products for the dishes. The tub leaked and we informed the staff so we had to be very careful, I don't know if they fix the problem. The water did not get hot in the kitchen and did not stay hot in the shower.

Posted by , from Baton Rouge, LA on May 28, 2018

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Comment from Hotel Management

Jun 1, 2018 by Frederic

Good Morning Mr. Kris. We hope you are doing well today. Our apologies for the inconvenients during your stay with us, we working hard for fix the issues. Best Regards.

5 out of 5

BEAUTIFUL!!

I stayed here for one week in May. The place is gorgeous, the staff are absolutely wonderful, the accommodations are comfortable and the food is good!! I literally did not ever want to leave.

Posted by on May 22, 2018

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Comment from Hotel Management

May 22, 2018 by Frederic

Good Afternoon Dear. Guest. I hope you are doing well. Thank you for staying with us. Thank you for your feedback. Best Regards,

3 out of 5

Don't expect good customer service

Pros: I did like that they had 2 bedroom suites.
Cons: Update room, leave Jacuzzi open longer, train staff to be more friendly and attentive to guest. Maintain rooms better.
Location: Property is in a residential neighborhood that didn't seem safe at night. Inside the hotel grounds looked nice.
Property is in a residential neighborhood that didn't seem safe at night. Inside the hotel grounds looked nice. Workout room did not have any towels. Rooms where old and dated. Window in bathroom was broken so window did not close all the way. Hot water was non-existent. Food was decent. Service was slow and not very friendly. Front desk attendants did not seem to want to be bothered. Jacuzzi was broke one day that I wanted to use it and it closes at 8pm (really). Location is not the ideal place if you are trying to see what Costa Rica has to offer. I did like that they had 2 bedroom suites.

Posted by , from Tampa,FL on Jan 6, 2016

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5 out of 5

We loved it!!!

The staff was wonderful, the food in the restaurant (especially the breakfast buffet) was plentiful, delicious & reasonably priced, and the rooms had all the comforts of home. It's just a short (less than 10 minute) taxi ride to downtown San Jose. If you stay here, be sure to take a walk around the surrounding neigborhood. It may look "rough" at first, but I promise you'll come away impressed.

Posted by , from Lakeland, TN on Apr 14, 2011

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5 out of 5

Great Hotel

Pros: Free breakfast, Free Internet, Quiet
Cons: very confortable
i had a great experience with the hotel, Highly recomend it.

Posted by , from New York on Apr 13, 2011

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4 out of 5

Costa Rica 2010

Pros: Free breakfast, Free Internet
Cons: Noisy, 2 nights really loud parties
Our last trip to Casa Conde was good except the first two nights were just a disaster. They had parties going until 1 or 2 am and the noise was just crazy. First two nighs we had zero sleep. Changed room twice after that it was very nice. The whole staff from front desk to housekeeping are great and they go out of the way to help.

Posted by , from Los Angeles, Ca on Feb 8, 2011

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Property Features

Casa Conde Hotel & Suites offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A sauna, a rooftop terrace, and spa services are also featured at the family-friendly Casa Conde Hotel & Suites. A roundtrip airport shuttle (available 24 hours) and a casino shuttle are available for a fee. Free self parking is available. This 3.5-star San Jose aparthotel is smoke free.

  • 52 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 2003
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: San Jose (SJO-Juan Santamaria Intl.) (23.4 km / 14.5 mi)
  • Train station: San Jose Viquez Square Station (2.5 km / 1.6 mi)
  • Property shuttles: Airport shuttle and casino shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Casa Conde Hotel & Suites offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Accommodations offer separate living rooms. Beds feature down comforters and premium bedding. Premium cable television is provided. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, microwaves, separate dining areas, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room kitchen
  • Dining room
  • Living room
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Food & Drink

RINCON DEL CONDE - This poolside fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

Casa Conde Spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Hot stone massage
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CRC 50000 per pet, per stay (maximum CRC 50000 per stay), plus a deposit of CRC 20 per night
  • Maximum 1 per room (weight limit: 20 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CRC 25000 per room (one way)
  • Pet deposit: CRC 20 per night
  • Pet fee: CRC 50000 per pet, per stay (maximum CRC 50000 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Conde
  • Casa Conde Hotel
  • Casa Conde Hotel San Jose
  • Casa Conde San Jose
  • Hotel Casa Conde
  • Casa Conde Hotel Suites

You should know

  • Casa Conde Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.