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"Price is good but property is run down. My room had a sliding glass door for front door with no lock from the inside. " More

By a verified traveler on Mon 02 Dec 2019

Hotel Description

Hotel near San Mateo County Event Center in San Mateo

Close to airport

Within a 15-minute walk of this South San Mateo hotel, you'll find San Mateo County Event Center and Paddock Park. Hillsdale Shopping Center and Casanova Park are also within 2 miles (3 km).

Free breakfast

An outdoor pool, self parking, and free newspapers are featured at this hotel. Enjoy the free continental breakfast each morning. A picnic area is also provided.

Flat-screen TVs, refrigerators

Featuring conveniences like refrigerators and microwaves, the 50 guestrooms also offer coffee/tea makers and flat-screen TVs with cable channels. Other amenities include portable fans, hair dryers, and phones.

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hillsdale Inn ratings based on 5 Verified Reviews

Review Summary
1.4 out of 5 1.5 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Hillsdale Inn

Everyone (3) Family (2) Other (1)
3 out of 5
Price is good but property is run down. My room had a sliding glass door for front door with no lock from the inside.

Posted by on Dec 2, 2019

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1 out of 5

Stunning in how disgusting it is

Pros: Nothing, it's totally disgusting: Travelocity: Stop making money from your customers by selling this place. It's unbecoming of your brand. Shame Shame
Cons: Travelocity: You should read the reviews of Trip Advisor, you should have one of your inspectors get to this site
Personally I did not think this type of hotel would be allowed to even be in business in this day and age! For 4 years now, I have been travelling. Hundreds and hundreds and hundreds of hotels and motels around the world. This drug infested, unsafe, dangerous, non air-conditioned, booze fuelled, bed bug riddled, flea bitten, hole, takes my prize as the worst place I have stayed in the past 4 years. How dare they pass this off as a Hotel. And for it I had the privilege of paying $109USD for a night ( AUD $150 ). Absolutely outrageous. How dare they charge this much. Folks, heed the warnings of other posters and reviewers. I urge you. The good: The man at reception was really nice and friendly and I had a good chat with him. But that was it. The disgusting: Even he told me he comes in 3 days a week, he's a retiree, and he looks forward to clocking off at 7.30 each night, "I can't wait to get out of here" were his exact words. After checking in, I proceeded to my room on the second floor, way out the back. I walked past numerous rooms, through the smoke filled haze ( cigarettes and marijuana ), past at least 2 parties of about 6-7 men with eskies full of alcohol, smoking joints and smoking cigarettes. I noticed most of the rooms I walked past to get to my room had their doors wide open. What was this about I thought to myself? Every room was full of junk, rednecks laying on beds, smoking, drinking. On making to it my room safely I opened the door to about 4 or 5 c

Posted by , from Australia on Sep 25, 2016

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1 out of 5

Unclean and poor maintenance

First of all, I wasn't advised that there wouldn't be air-conditioning, it was a heat wave temperature, then , although staff was pretty nice, the room was very poorly kept, my socks and feet turned black on the filthy carpet. The bathroom is very important in a hotel stay, tub was nasty, floor tiles were cracked. The exterior was terrible with cracked paint and very poor grounds u poo keep and just Ugly place to come home to. I tried to get another room but was forced to stay due to no vacancies, so disappointed!

Posted by , from san francisco on Sep 28, 2015

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1 out of 5

A good place to drink yourself to death

Pros: The room had cable TV and WiFi and, despite the horrible appearance terrifying tenants wandering around, I was not robbed or murdered during my stay.
Cons: How in the world can I cover all that in just 150 characters? Tearing the Hilldale Inn down to the ground would be a good place to start.
Location: There's a depressing dive bar at the hotel and a BevMo across the street if you prefer to drink yourself to sleep in the "comfort" of your room.
The Yelp reviews don't even begin to capture the spirit of this depressing, rundown, frightening excuse for a hotel. It's a residence hotel frequently visited by police and paramedics to attend to the shattered souls who call this place home. The Hillsdale Inn is also the dropoff point for inmates being released from county jail. The rooms smell of cigarettes, have no circulation, and the carpet/furniture/etc. is stained with ... well, I'd rather not know for sure. If you could choose between the Bates Motel and the Hillsdale Inn you'd be wise to book a room at the Bates Motel.

Posted by , from San Francisco, CA on Aug 24, 2015

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1 out of 5

Terrible motel

Pros: ABSOLUTELY NOTHING
Cons: Not overbooking, if that was the problem, and ANSWER THE PHONE
Started calling this motel at 9:22 to ensure we would have a room due to late arrival - they didn't answer the phone, and we couldn't leave a message - "voice mail box was full". When we got there the door was locked and a note was posted to check with the sports bar manager. That door was locked too - no one was answering the phone still. Not impressed with a motel who takes a reservation and then won't take a phone call and locks their door. I wouldn't recommend this hotel to anyone - ever

Posted by on Jul 1, 2015

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Renovations + Closures

This property is closed from July 15 2021 to September 30 2021 (dates subject to change).

Property Features

Free breakfast is served daily. An outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Hillsdale Inn. Parking is available for a fee. Smoking is allowed in designated areas at this San Mateo hotel.

  • 50 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Refrigerator
  • Microwave

Parking

Self parking (surcharge)

Transport

  • Train station: Hillsdale Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hillsdale Inn offers 50 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Heating
  • Portable fan
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7:30 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception desk hours are: Friday-Saturday from 7 AM - 11 PM; on Sunday from 8 AM - 8 PM; on Monday through Thursday from 7 AM - 10 PM. If arriving outside of regular check-in hours please contact the hotel directly.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome for a fee
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hillsdale Inn
  • Hillsdale Inn San Mateo
  • Hillsdale Inn Hotel
  • Hillsdale Inn San Mateo
  • Hillsdale Inn Hotel San Mateo

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.