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Gran Hotel El Encanto

3.0 star property
3-star hotel in Santa Lucía

Choose dates to view prices

Photo gallery for Gran Hotel El Encanto

Meeting facility
Exterior
Towels
Individually decorated, individually furnished, free WiFi, bed sheets
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
calle crecensio, numero 27 colonia centro, San Cristóbal de las Casas, CHIS, 29050
  • Santo Domingo Handicraft Market
    ‪3 min walk‬
  • Mesoamerican Museum of Jade
    ‪7 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪80 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Individually decorated, individually furnished, free WiFi, bed sheets

Standard Double Room

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Single Room

Basic Single Room | Individually decorated, individually furnished, free WiFi, bed sheets

Basic Single Room

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

San Cristóbal de las Casas

Santa Lucía stay.A stay at this Santa Lucía hotel places you steps from Arches of Carmen and within a 5-minute walk of Santo Domingo Handicraft Market. Church of San Cristobal and Plaza 31 de Marzo are also within half a mile (1 km).

What's nearby

  • Santo Domingo Handicraft Market - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 5 min walk - 0.3 miles
  • Mesoamerican Museum of Jade - 7 min walk - 0.4 miles
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.4 miles
  • Ex-Convent of Santo Domingo - 13 min walk - 0.7 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪El Meson del Taco - ‬1 min walk
  • ‪Taqueria el Charrito - ‬3 min walk
  • ‪Yik Café, Carmen - ‬3 min walk
  • ‪La casa del pozole - ‬3 min walk
  • ‪Maya Vinic Café - ‬3 min walk

About this property

Gran Hotel El Encanto

3-star hotel in Santa Lucía
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A business center and 60 meeting rooms are available. Event space at this hotel measures 172 square feet (16 square meters) and includes a conference center. Gran Hotel El Encanto also features tour/ticket assistance, a garden, and room service (during limited hours). Free self parking is available.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 17 guestrooms or units
  • 172 sq ft of conference space
  • 16 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • No smoking on site
  • Coffee shop
  • Dining venue
Gran Hotel El Encanto offers 17 accommodations. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

Spanish

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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Heating
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 150
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel El Encanto

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: MXN 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Gran Hotel El Encanto Hotel
Gran Hotel El Encanto San Cristóbal de las Casas
Gran Hotel El Encanto Hotel San Cristóbal de las Casas

Frequently asked questions

How close is Gran Hotel El Encanto to the airport?

Gran Hotel El Encanto is 47 mi (71-min drive) away from the Angel Albino Corzo Intl Airport (TGZ) airport, the closest popular airport to the property.

How much does it cost to stay at Gran Hotel El Encanto?

As of May 24, 2025, prices found for a 1-night stay for 2 adults at Gran Hotel El Encanto on May 25, 2025 start from $39.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Gran Hotel El Encanto have an airport shuttle?

Airport shuttle services are not available at Gran Hotel El Encanto.

Does Gran Hotel El Encanto offer free breakfast?

Gran Hotel El Encanto does not offer free breakfast.

Is there a casino at Gran Hotel El Encanto?

No, there is no casino at this hotel.

What time is check-in at Gran Hotel El Encanto?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs MXN 150 (subject to availability).

Is there free parking at Gran Hotel El Encanto?

This hotel offers free self parking.

Does Gran Hotel El Encanto have a pool?

Gran Hotel El Encanto does not have a pool.

Does Gran Hotel El Encanto have a restaurant?

Yes, there is a restaurant on site.

Does Gran Hotel El Encanto have a spa?

There are no spa services available at this hotel.

How close is Gran Hotel El Encanto to downtown San Cristóbal de las Casas?

Gran Hotel El Encanto is 0.3 mi away from San Cristóbal de las Casas.

Gran Hotel El Encanto Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 31 reviews
Rating 8 - Good. 9 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Juan m

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities
Property located in an excellent location. Parking next to the property. No restaurant. Reception staff not helpful. Staff not helpful or interested in helping to solve room problems, in may case the heater was not working properly and was unable to solve this. Other small issues that can be overlooked but accumulate at the end of the stay.
Stayed 2 nights in Nov 2019

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Apr 2025

6/10 Okay

isaac guzman

Liked: Staff & service
Mejorar las condiciones de muebles
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service

Regular

Me gustó la ubicación del hotel, el servicio y limpieza, así como el desayuno, pero debido a la cercanía de los cuartos al restaurante, se escucha todo y el cuarto se siente frío.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jorge de Jesus

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 4 nights in Dec 2023

10/10 Excellent

Norma Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Irais

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar céntrico, el personal amigable y servicial
Stayed 1 night in Dec 2023

8/10 Good

Ramiro Romero

Traveled with family
Liked: Cleanliness, staff & service, amenities
Que no tengan sabanas blancas
Stayed 2 nights in Nov 2023

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único "malo" mi habitación tenía televisión análoga y ningún control remoto la hacía funcionar, había que pararse para cambiarle o prenderla. Xomo las TV' s de antes. Lo demás Excelente lugar para pernoctar
Stayed 1 night in Oct 2023

8/10 Good

PATRICIA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

El hotel muy bonito y el personal muy atento, solo hace falta el restaurante todo el día, no solo por las mañanas
Stayed 3 nights in Dec 2021

8/10 Good

Victor G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel para estancia corta

Buena opción de hotel para estancia corta con la familia. Personal muy amable y servicial en las mañanas pero en las tardes ponen la música muy alta
Stayed 2 nights in Dec 2021

8/10 Good

Victor G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Hotel familiar céntrico.

Hotel céntrico cerca del Arco del Carmen. Camas y almohadas comodad. Me gustó el hotel la estancia fue corta. El Hotel es cómodo pero ruidoso por las bocinas en los pasillos.
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valor precio excelente.
Stayed 1 night in Dec 2021

10/10 Excellent

Martha Elvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El cuarto tipo rústico, agradable el lugar, cerca de los principales andadores
Stayed 4 nights in Dec 2021

10/10 Excellent

Elías Noé

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias, lo único es que el sábado tenían XV años(fiesta), mucho ruido hasta las 11 pm y mis Hijas no podían dormir, desde las 8pm
Stayed 3 nights in Dec 2021

10/10 Excellent

Mari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso! Sus instalaciones, habitaciones cálidas y con excelente ubicación. Me volvería a hospedar allí mismo en mi próxima visita.
Stayed 2 nights in Nov 2021

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Alma Rosa

Traveled with family
Liked: Room comfort

No respetaron el precio de la reservación.

La ubicación del hotel es muy conveniente, tienen un jardín muy bonito, la limpieza es buena, la comodidad de las camas es regular, sin embargo no me gustó que no respetaran el precio de la reserva, en esta ocasión me cobraron extra por mi niño de 15 años, al hacer la reserva indique que el hospedaje era para 2 adultos y el niño de 15 años y me apareció un precio y en el hotel me indicaron que ellos manejaban otras condiciones, como recomendación si su niño tiene mas de 8 años reserven como adulto.
Stayed 1 night in Nov 2021

10/10 Excellent

Jasiel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de ensueño

Excelente hotel, una experiencia muy bonita y sus desayunos riquísimos
Stayed 2 nights in Oct 2021

8/10 Good

adriana guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El salón la encantada padrisimo
Stayed 1 night in Sep 2021

4/10 Poor

miguel angel

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jun 2021