Customer service at front desk pleasant. Conditions of room inside, the worst I have ever stayed at. Did not represent photos shown for online for reservation. Parking inadequate to number of people it’s reserved too. I feel they should offer our money back, or at least offer half. Don’t reserve at room at 135 Avenida Algodon, San Clemente, Ca. At least we should get half refund. We couldn’t report to manager when we left, we were in hurry to make a concert. When we came back at 1.28 am, no parking available. We decided that we would couldn’t sleep or lay in their bed. We gathered our things, and headed back to our Home in La Quinta, Ca for 2 1/2 drive. I have never been to places this poorly maintained. Hope you look in this hotel and their false online advertising