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4.2 out of 5

"Should have been told the pool was closed. Had to go down to front desk to get bedding for pull out couch, after we booked a 2 queen room and got a ... " More

By a verified traveler on Sat 20 Mar 2021

Hotel Description

Hotel near Vivint Smart Home Arena in Salt Lake City

Near the airport

Within 3 miles (5 km) of this hotel, you'll find Vivint Smart Home Arena and The Gateway. Wingpointe Golf Course and Utah State Fairpark are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 92 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, down comforters, and free newspapers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Apr 16 - Apr 17

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Hotel & Stes Salt Lake City-Airport East, an IHG Hotel ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Stes Salt Lake City-Airport East, an IHG Hotel

Everyone (7) Family (9)
1 out of 5
I would never recommend anyone staying here. We had so many disappointments during our stay. Upon arrival, there staff was not wearing any masks. The pool was closed. I had canceled my previous reservation because they emailed me stating they had to close their pool. I entered our room & found a maids cleaning cloth on our bathroom floor. I also had no access to wired internet for our PS4, I was on the phone twice with their IT. They said they would have a senior IT person call me back, they never did! I rented 2 rooms and the remote to the tv in my other room did not work. The breakfast was terrible and we could not eat any of it. We could smell smoke in the hallways.

Posted by on Mar 31, 2021

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Comment from Hotel Management

Apr 6, 2021 by Yvonne

I am truly sorry you experienced all of these negative impacts. The IT is through Holiday Inn, it is not onsite. Our Pool has been down because of COVID and now we have to plaster it before we can open. I deeply apologize.

1 out of 5
I always stay at the Holiday Express and this location was an overall terrible! I rented 2 rooms this trip. They originally had us placed in a king room & a double Queen. The reservation was for 2 double Queen rooms. The pool was closed which on website stated it was open, staff informed me it’s been closed since last March due to COVID. I changed my reservation from another hotel since they had to close their pool. Entering our room a housekeeping cleaning rag was on the bathroom floor. The breakfast was disgusting. Staff was not wearing masks upon arrival. Wired Internet was not working for our PS4, called several times their IT department problem, not resolved & they informed me they would call me back. No call back was made to me. My other room called front desk to get a working remote, it was never delivered as promised. Website indicated this location was rated 4.3, I would give them a 1. I overpaid for a unsatisfactory stay for my family.

Posted by on Mar 28, 2021

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3 out of 5
Should have been told the pool was closed. Had to go down to front desk to get bedding for pull out couch, after we booked a 2 queen room and got a king with a pull out.

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 24, 2021 by Yvonne

We are in the process of trying to open back up our pool. We had to close it due to COVID. Sorry we ran out of two queen rooms. I hope you liked the upgrade to a Suite though?

5 out of 5
We had an amazing stay here! The man at the front desk was awesome! He was so upbeat and helpful the whole time! Will book again if I come here again!

Posted by on Jan 10, 2021

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Comment from Hotel Management

Jan 10, 2021 by Yvonne

Thank you so much for staying with us. We look forward for your return visit.

4 out of 5

Posted by on Dec 23, 2020

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Comment from Hotel Management

Jan 6, 2021 by Yvonne

Thanks for staying.

4 out of 5

Posted by on Oct 5, 2020

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Comment from Hotel Management

Oct 13, 2020 by Yvonne

Thanks for staying with us.

4 out of 5
Heating seemed difficult to regulate and TV was too small. Otherwise no issues.

Posted by on Jan 12, 2020

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4 out of 5
Great customer service, especially after a long day and at a late hour. Lots of road noise if you're on the freeway side.

Posted by on Nov 12, 2019

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5 out of 5

Posted by on Aug 26, 2019

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5 out of 5
Very helpful staff. I added a room to the reservation and they took care of it right away.

Posted by on Aug 4, 2019

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About the Holiday Inn Express Hotel & Stes Salt Lake City-Airport East, an IHG Hotel

Location 200 N 2100 W, Salt Lake City, UT 84116

Renovations + Closures

The following facilities or services will be unavailable from March 31 2021 to May 31 2021 (dates subject to change):

  • Spa tub
  • Swimming pool

Property Features

Holiday Inn Express Hotel & Stes Salt Lake City-Airport East, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 742 square feet (69 square meters). Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Hotel & Stes Salt Lake City-Airport East, an IHG Hotel. A roundtrip airport shuttle is free during limited hours. Limited free parking is available on a first-come, first-served basis. This Salt Lake City hotel is smoke free.

  • 92 guestrooms or units
  • 3 levels
  • 742 sq ft of conference space
  • 69 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Limited onsite parking

Transport

  • Airport: Salt Lake City International Airport (SLC) (5.6 km / 3.5 mi)
  • Train station: North Temple Bridge/Guadalupe Station (5.3 km / 3.3 mi)
  • Metro station: 1940 West North Temple Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Stes Salt Lake City-Airport East, an IHG Hotel offers 92 accommodations with complimentary newspapers and coffee/tea makers. Beds feature down comforters. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Ski equipment rental shops nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per night, plus a deposit of USD 20.00 per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 20.00 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel & Stes Salt Lake City-Airport East
  • Holiday Inn Express Stes Salt Lake City-Airport East
  • Holiday Inn Express Hotel Stes Salt Lake City-Airport East
  • Holiday Inn Express Hotel Stes Salt Lake City-Airport East
  • Holiday Inn Express Stes Salt Lake City-Airport East
  • Holiday Inn Express Hotel Stes Salt Lake City Airport East
  • Holiday Inn Express Hotel Stes Salt Lake City Airport East
  • Express Stes Salt City East

You should know

  • Holiday Inn Express Hotel & Stes Salt Lake City-Airport East, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.