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"Staff was nice, room was clean, breakfast was disappointing, neighborhood and parking lot was scary " More

By a verified traveler on Sun 15 Dec 2019

Hotel Description

Hotel near Cal Expo in Sacramento

In suburbs

Your stay at this Woodlake hotel places you within 3 miles (5 km) of Cal Expo and Discovery Park. Cal Expo Race Track and Arden Fair Mall are also within 3 miles (5 km).

Renovated in 2018

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and hair dryers. Entertainment options include TVs with cable channels, while refrigerators and microwaves provide the conveniences of home. Limited housekeeping is available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$83* Per night/room Oct 18 - Oct 19

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Sacramento Cal Expo ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Sacramento Cal Expo

Everyone (9) Couples (3) Family (7)
1 out of 5
False advertising! This was not a hotel, it was an old run down motel. There were people on the parking lot outside of rooms drinking and smoking having a fun time. There was garbage in the parking area and on sidewalks, a washer and dryer outside in a walkway for visitors to use, no elevator, and no. They advertised that they had a pool but the water was green and full of floating things. They also offered a free breakfast which was pitiful. All sugary and fat. A couple of apples and a few bananas. We tried to check out after we saw the condition of our room, so they offered us an upgrade. 2 beds. The floor was scummy, there was a plastic bag over the fire alarm and the bathroom door had been kicked in and patched with a gooey substance. I could go on, but im getting too upset.

Posted by , from Burbank on Dec 18, 2019

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Comment from Hotel Management

Dec 19, 2019 by SureStay Cal Expo

Thank you

3 out of 5
Staff was nice, room was clean, breakfast was disappointing, neighborhood and parking lot was scary

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Manager

Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and your insights regarding our parking. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

5 out of 5
Very clean room, comfy bed, lots of tv channels. Waaaaffles :)

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by Surestay cal expo

Thank you

3 out of 5
The room was comfortable and updated. After arriving at check-in, we were told we had to leave a $100 security deposit.... the room was already paid for, was told it would be taken care of the next morning. It wasn't. Told it couldn't be returned for 5 days......

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 10, 2019 by Surstay cal expo

Thank you

5 out of 5
I was traveling alone with my children on this trip. I felt safe and comfortable with the property location. The pool was clean, and well kept. The rooms were newly remodeled and in great condition!

Posted by on Aug 30, 2019

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Comment from Hotel Management

Aug 30, 2019 by surestay

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Nice place to stay! It would be nice to have some literature on things to do and places to visit. There was nothing in the room or lobby.

Posted by on May 21, 2019

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Comment from Hotel Management

May 21, 2019 by SureStay Cal Expo

thank you

5 out of 5
Great place. Clean. Friendly staff. Great rooms for the value

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 16, 2019 by SB

Thanks for staying with us. We appreciate your feedback!

4 out of 5
,very reasonable price clean rooms. The only thing I missed was a carpet, but my slippers worked fine.

Posted by on Mar 5, 2019

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Comment from Hotel Management

Mar 30, 2019 by SB

Thanks for staying with us. We appreciate your feedback!

1 out of 5
I was wrongfully charged and the bed was stained and I was given the wrong room key where I walked in on someone else in their room.

Posted by on Feb 20, 2019

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Comment from Hotel Management

Feb 22, 2019 by SB

Thank you for staying with us. We appreciate your feedback!

3 out of 5
Property is nice, lot of traffic noise, railroad horns

Posted by on Feb 12, 2019

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Comment from Hotel Management

Feb 12, 2019 by SB

Thank you for staying with us. We appreciate your feedback!

About the SureStay Plus Hotel by Best Western Sacramento Cal Expo

Location 1900 Canterbury Road, Sacramento, CA 95815

Renovations + Closures

This property is closed from April 23 2020 to September 30 2020 (dates subject to change).

The following facilities or services will be unavailable from May 21 2020 to December 31 2020 (dates subject to change):

  • Spa tub
  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Hotel by Best Western Sacramento Cal Expo offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly SureStay Plus Hotel by Best Western Sacramento Cal Expo also features a garden, laundry facilities, and express check-out. Free self parking is available. A complete renovation of SureStay Plus Hotel by Best Western Sacramento Cal Expo was completed in August 2018. This Sacramento hotel is smoke free.

  • 152 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Dining venue
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Garden
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Sacramento Valley Station (5.2 km / 3.2 mi)
  • Metro station: Arden-Del Paso Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Sacramento Cal Expo offers 152 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Sacramento hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on a limited basis.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Haveli Grill - Onsite restaurant.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:30 AM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant Value
  • Property confirms they are implementing guest safety measures Value
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA) Value
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures Value
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Service fee: USD 40 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canterbury Village Hotel Sacramento
  • Canterbury Village Hotel
  • Canterbury Village Sacramento
  • The Canterbury Hotel Sacramento
  • Canterbury Hotel Sacramento
  • SureStay Plus Hotel Best Western Sacramento Cal Expo
  • SureStay Plus Hotel Best Western Cal Expo
  • SureStay Plus Best Western Sacramento Cal Expo
  • SureStay Plus Best Western Cal Expo
  • Canterbury Hotel Sacramento
  • Canterbury Village Hotel Suites
  • SureStay Plus Hotel by Best Western Sacramento Cal Expo Hotel

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at SureStay Plus Hotel by Best Western Sacramento Cal Expo.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.