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" First room I checked into was occupied/Dirty. They call coffee and granola bars Breakfast! " More

By a verified traveler on Fri 06 Mar 2020

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Hotel Description

Hotel perfectly located for exploring Rancho Cordova

Heart of Rancho Cordova

A stay at this hotel places you within half a mile (1 km) of Sacramento Children's Museum and 3 miles (5 km) of Mather Sports Center. Also, American River is within 3 miles (5 km) and Race Place Motorsports is within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 132 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$105* Per night/room Oct 26 - Oct 27

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Sacramento White Rock Rd ratings based on 14 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Sacramento White Rock Rd

Everyone (4) Business (1) Couples (2) Family (2)
3 out of 5

Posted by on Jun 1, 2021

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3 out of 5
First room I checked into was occupied/Dirty. They call coffee and granola bars Breakfast!

Posted by , from Boston, MA on Mar 6, 2020

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Comment from Hotel Management

Mar 19, 2020 by Hotel Management

Rob, thank you for sharing your review with us. Please accept our apologies for the mistake made by our associates at the front desk. Your feedback is discussed with our team to be more diligent. It was also disheartening to know about the disappointment you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management

2 out of 5
The hotel was convenient for what I needed for one night. The house cleaners need to do a better job. There were little hairs on the sheets, bathroom floor was sticky and when I ran the shower the tub filled up with water and more hairs were floating around like someone shaved their legs or cut facial hair in the tub and it wasn’t scrubbed down. Other than that it was okay.

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 16, 2019 by Hotel Management

Thank you for taking the time to give important specifics in your evaluation of our hotel. We are sorry for not living up to our commitment to clean, fresh accommodations during your stay, and the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

1 out of 5
Reserved Room online but when I got to hotel there was no Room available

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by Hotel Management

Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered due to the third party website and regret we were unable to accommodate you this time. We understand your frustration and truly appreciate your patience. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management

4 out of 5
Goed voor kleine vakanties en kort verblijf. De kamers bieden voldoende.

Posted by on Aug 20, 2019

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1 out of 5
Carpet was wet and still got charged $50 for damage fee

Posted by on Apr 25, 2019

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Comment from Hotel Management

May 3, 2019 by Hotel Management

Making sure all our guests have a comfortable stay is our highest priority and our staff is trained to make sure of this. We are sorry for your experience here and if you would like to discuss your charges, you can reach us at the front desk. Thank you once again for your feedback. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management

1 out of 5
Filthiest motel i have ever seen looked like someone stayed there for a week carpet hadnt been vacuumed bed messed up wrinkled and such bathroom dirty no bath towels in room and office said there weren't any available at 10.30 pm we had to wait for laundry doir warped so bad like had been kicked in unsafe. Disgusting motel

Posted by , from Eureka ca on Oct 29, 2018

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Comment from Hotel Management

Oct 31, 2018 by Hotel Management 

Karren, thank you for choosing to stay at our hotel on your recent visit to our area. We are sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management

3 out of 5

Posted by on Sep 18, 2018

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Comment from Hotel Management

Sep 19, 2018 by Hotel Management

Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. ​Sincerely, Hotel Management

2 out of 5

Will not go there again.

Pros: Close to where I needed to go.
Cons: Better care and maintenance
Non-smoking room smelled like an used ashtray. Beds were very hard. Door latch was broken and hanging loosely - a security issue. Carpets were worn and stained. Multiple cigarette burns on bathroom vanity. Poorly executed repairs on damaged bathroom door, same for bathroom vanity. Large trash bin outside of room was overflowing. Overall, not a pleasant experience. Glad it was only one night.

Posted by , from Fremont, CA on Apr 29, 2017

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Comment from Hotel Management

May 1, 2017 by General Manager

Todd, I was disheartened to read your review. Please accept my sincere apology for the problems you encountered with your room. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns will be shared with the housekeeping and maintenance teams in an effort to improve our service and facilities moving forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager

5 out of 5

Great!! Everything was very clean.!

It was great. The staff was wonderful. The grounds were very clean also. Room was very roomy. Thank you for such great service!!!!

Posted by , from Panorama City,Ca.91402 on Jun 1, 2016

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About the Extended Stay America Suites Sacramento White Rock Rd

Location 10721 White Rock Rd, Rancho Cordova, CA 95670

Property Features

Free breakfast is served daily. WiFi is free in public spaces. Extended Stay America Suites Sacramento White Rock Rd also features a vending machine, laundry facilities, and a front desk safe. Self parking is free. This Rancho Cordova hotel is smoke free.

  • 132 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Sacramento White Rock Rd offers 132 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Rancho Cordova hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Sacramento White Rock Road
  • Extended Stay America Sacramento White Rock Road Hotel
  • Extended Stay America Sacramento White Rock Road Rancho Cordova
  • Extended Stay America White Rock Road
  • Extended Stay America Sacramento White Rock Road Aparthotel
  • Extend Stay America Sacrament
  • Extended Stay America Sacramento White Rock Road
  • Extended Stay America Suites Sacramento White Rock Rd Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.