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"This hotel is in a great location with easy access to the water. The only thing that could have been better was the service. It really takes some effort to get food and drinks which is pretty disappointing when you’re trying to relax. I also found it odd that even with a card on file with the resort for charges, they made me close out every single time I ordered an item. It was a bit exhausting and annoying. We ended up spending far more time at other places where they had good service which worked out. "

"Great location, easy access to snorkeling, friendly staff, beautiful pool and clean rooms make this a great choice for your vacation. Would definitely return!"

"We enjoyed our stay here, easy access to everything, we enjoyed the beachfront location. The property condition was excellent, the kitchenette was well appointed and had everything we needed, our balcony was great, we used it often, we would come back in the future. "

"I rarely leave reviews, but this was by far the most disappointing hotel experience I’ve ever had. The room itself was extremely outdated and poorly maintained. From the moment we checked in, it was clear the property is not being kept to any reasonable standard. Fixtures were worn, the space felt neglected, and overall it did not reflect what you would expect from an all inclusive property. The situation with reservations made things significantly worse. We contacted the hotel immediately after realizing that one guest would not be able to arrive and therefore would not be using any of the all inclusive benefits. Despite reaching out right away, the reservations team was rude, dismissive, and completely unwilling to adjust the total or offer even a partial refund for five days of unused services. This level of inflexibility is unacceptable, especially when every other 4 to 5 star all inclusive hotel we have stayed at has been able to handle similar situations with basic customer care and professionalism. The property overall felt very poorly managed. There was ongoing construction without proper safety measures in place, creating both constant disturbance and real safety concerns. On top of that, we experienced a serious issue where there was a sharp piece of glass in a salad, which is completely unacceptable and dangerous. Between the outdated conditions, unprofessional management, lack of customer support from reservations, and safety issues, this stay was poor. "

"Our room was not clean upon arrival and not cleaned well during the week. There were ants everywhere and spider webs under cabinet and gum Stuck on cabinet between beds. Also, the bathroom faucet needs repairing. It moves. Room 304"

"Parking space is limited "