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"Everything was outstanding . This is the best hotel I’ve been to in my life . I thoroughly enjoyed myself during my stay . The room is so cozy and I d ... " More

By a verified traveler on Mon 07 May 2018

Hotel Description

Hotel near Rock Hill Galleria in Rock Hill

In Rock Hill

You'll be within 2 miles (3 km) of Rock Hill Galleria and 6 miles (10 km) of The White Home with a stay here. Glencairn Gardens and Giordana Velodrome are also within 6 miles (10 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A picnic area, luggage storage, and barbecue grills are also on offer.

Free Internet, kitchens

The 115 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, free wired Internet, and flat-screen TVs with satellite channels. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$63* Per night/room Nov 8 - Nov 9

Studio, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Accessible, Non Smoking (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America - Rock Hill ratings based on 14 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Extended Stay America - Rock Hill

Everyone (10) Couples (1) Family (5)
5 out of 5
Everything was great. They had all we needed for our stay

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 3, 2019 by Hotel Management

Thank you for your review of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management

3 out of 5
We have stayed at this hotel before and it was much cleaner then. Our shower, there was a leak around the shower head, almost as much water coming out of that as it was through the shower head. The frig did not work at all. And the exercise room had ZERO air, no ac, no fan....NOTHING. so you can imagine the smell. There was also garbage piled up by the elevator door on our floor. Not a very good 1st impression.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 24, 2019 by Hotel Management

Thank you for your review of your stay with us again. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your recent visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to restore your confidence. Sincerely, Hotel Management

2 out of 5
It was cool that they had the new card swipe technology. We checked in and went to out 1st room and it was dirty with the beds not made from the day before and trash all over the room. The 2nd room we went to the beds weren’t made again and this room had towels thrown all over the room. The 3rd room the beds were made and I just conceded even though there was water on the counter and the bathroom floor was really sticky. At midnight I had woke up because of some heartburn and went to the front desk to ask if they had any tums or rollaids but there wasn’t anyone at the desk and found the front attendant outside asleep in their car with the car running. It was a really disappointing experience!!!

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by Hotel Management

Caleb, thank you for your review. We apologize for the cleanliness issues you encountered in your rooms and for not meeting some of your expectations. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management

1 out of 5
The overall visit was good until we unsafe. A guest constantly knocking on doors throughout the middle of the night. Also, experienced a guest knocking on a guest's door with a firearm.

Posted by on Apr 27, 2019

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Comment from Hotel Management

May 3, 2019 by GM

Dear Valued Guest, We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management

1 out of 5
Worst hotel experience for me in years, and I stay at hotels about 3x/month. Arrived to find room smelled like someone emptied a perfume bottle in it, and the bathroom door wouldn't close (it wasn't really a door, but a slab of wood on a track). First, desk couldn't move us "because there were no more rooms". When we suggested that what we were being asked to stay in wasn't acceptable, they found another room. This one was two doors down from a very loud, very crowded party. We left. Save your time, don't stay here.

Posted by on Feb 17, 2019

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Comment from Hotel Management

Feb 17, 2019 by Gm

We apologize that your stay was less that satisfactory . We were sold out this weekend and we attempted to accommodate you as best we could. We thank you for trying us and hopefully you will give us another try in future

3 out of 5
Nice enough room and staff was very pleasant. However both times we have stayed here our within the last year, our room had significant obvious maintenance issues that had not been fixed. Once it was the bathroom/closet door and this time the blind on the only window did not go all the way down and would not go up. Also the entire hotel was having hot water problems so you never knew if you would have hot water or not. In addition, we were awakened at 1:30am and 4am by ridiculously loud noises on the floor above us.

Posted by , from FLl, us on Dec 30, 2018

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Comment from Hotel Management

Dec 31, 2018 by Hotel Management

Dale, we hate losing our loyal guests and are extremely sorry for letting you down during the last two visits. We also apologize for the lack of communication from our side. Please be assured we have taken your comments seriously and have shared it with the maintenance staff to review and rectify the issues immediately. Also, we wish we would have known about the noise issue as we would have done our best to ensure you are comfortable. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management

3 out of 5
Front desk clerk was very friendly, room clean but no remote for TV and no one to bring me one. I had to get dressed to go to the desk at midnight to get one. One of their boilers was out and couldn’t take a shower.

Posted by on Dec 27, 2018

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Comment from Hotel Management

Dec 28, 2018 by Hotel Management

Thank you for being our guest. Although you were impressed with our courteous associates and liked your well-kept room, we are sorry for the inconvenience you had. Your feedback has been discussed with the appropriate team to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management

2 out of 5

Posted by on Nov 10, 2018

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Comment from Hotel Management

Nov 11, 2018 by Hotel Management

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

4 out of 5
Clean. Friendly staff. Easy to get to off I-77. Very near many places to eat.

Posted by on Oct 1, 2018

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Comment from Hotel Management

Oct 3, 2018 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our well-kept property and liked our ideal location. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

5 out of 5

Very nice hotel close to all the shopping centers

Everything was outstanding . This is the best hotel I’ve been to in my life . I thoroughly enjoyed myself during my stay . The room is so cozy and I didn’t have any complaints . My trip was to carowinds & it was o oh 20 mins away ! Which was great . I will definitely be coming back to this hotel . Thank you ...

Posted by , from Belton, SC on May 7, 2018

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Comment from Hotel Management

May 10, 2018 by Q

Thank you for choosing Legacy Suites!

About the Extended Stay America - Rock Hill

Location 1835 Canterbury Glen Lane, Rock Hill, SC 29730

Property Features

Free breakfast is served daily. WiFi and wired Internet are free in public spaces. A fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Extended Stay America - Rock Hill. Self parking is free. This Rock Hill hotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Built in 2017
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Charlotte, NC (CLT-Charlotte-Douglas Intl.) (43.4 km / 27 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Rock Hill offers 115 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 60 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Rock Hill Hotel
  • Extended Stay America Rock Hill
  • Extend Stay America Rock Hill
  • Extended Stay America - Rock Hill Hotel
  • Extended Stay America - Rock Hill Rock Hill
  • Extended Stay America - Rock Hill Hotel Rock Hill
url importing https://www.travelocity.com/Rock-Hill-Hotels-Extended-Stay-America---Rock-Hill.h18949693-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.