Skip to main content
Beginning of main content
 Rochester •1 Room
 Rochester • 1 Room
Book online or call 1-855-214-3079 Phone Number

Quality Inn

2.5-star property
1956 Lyell Ave, Rochester, NY 1-855-201-7819
2.8 out of 5
See all 24 travelocity Reviews

"The room was very clean we liked the very firm bed we will return to this hotel again " More

By a verified traveler on Wed 10 May 2023

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Enjoy the free WiFi at this Rochester hotel

Close to airport

Within 3 miles (5 km) of this Rochester hotel, you'll find Edgerton Community Center and Park and Jones Square Park. Family Medicine - Orchard Street and Unity Chemical Dependency are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a gym on site, and a 24-hour front desk and a garden are also provided.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$75* Per night/room Apr 29 - Apr 30

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn ratings based on 24 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Quality Inn

Everyone (17) Couples (1) Family (7)
2 out of 5
Bad smell, especially the 4th floor hallway - had to cover our mouths & noses from the roll to the elevator. Stains on the chair, curtains, bedding. Grit between sheets.

Posted by on Dec 3, 2023

Was this review helpful to you?
Comment from Hotel Management

Dec 6, 2023 by Manager

Hello Jeffery, We apologize for any inconvenience you experienced during your stay. Our team has been made aware of your concerns and will address them accordingly. We strive to provide a comfortable and clean environment for all our guests and we appreciate your feedback.

5 out of 5

Posted by on Jun 25, 2023

Was this review helpful to you?
Comment from Hotel Management

Jul 16, 2023 by Manager

Hello Kim,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

5 out of 5
The room was very clean we liked the very firm bed we will return to this hotel again

Posted by on May 10, 2023

Was this review helpful to you?
Comment from Hotel Management

May 12, 2023 by Manager

Hi Khaled,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

5 out of 5
Property could use some updating. Scuffed walls and missing molding. Could be an eye sore for some. Worth the money for a quick stay.

Posted by on Aug 7, 2022

Was this review helpful to you?
Comment from Hotel Management

Aug 8, 2022 by Manager

Hello Andrew, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

1 out of 5

Posted by on Jul 10, 2022

Was this review helpful to you?
Comment from Hotel Management

Oct 9, 2022 by Manager

Hello June,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

1 out of 5

Posted by on Jun 28, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 9, 2021 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

1 out of 5

Posted by on Jun 14, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 1, 2021 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2 out of 5
The comforter had burnt spots i complained and wasn't offered a exchanged one, wash towel was dingy....

Posted by on May 23, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 1, 2021 by Manager

Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4 out of 5
Hotel is centrally located with 10 minutes of downtown. People like to congregate late at night and play their car stereos EXTREMELY loudly.

Posted by on Dec 8, 2019

Was this review helpful to you?
2 out of 5
First room key didn’t work. Had to move to another room. Every time we walked in the hall and even in the room we could smell someone smoking weed. Found a long black hair in the bed and on the shower floor. Stains all over the carpets. Said the hotel was under renovations, but even those signs looked old. Breakfast was nothing special. Location not the best. Would have paid the extra $30 to stay at something nicer.

Posted by on Nov 11, 2019

Was this review helpful to you?

About the Quality Inn

Location 1956 Lyell Ave, Rochester, NY 14606

Renovations + Closures

The property will be renovating from April 11 2024 to May 1 2024 (completion date subject to change). The following areas are affected:

  • Elevator

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Public spaces have free WiFi. You'll find a business center on site. A fitness center, a vending machine, and a garden are also featured at the business-friendly Quality Inn. Free self parking is available. This Rochester hotel is smoke free.

  • 86 guestrooms or units
  • 5 levels
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Rochester Station (6.4 km / 4 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 14
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quinta Inn Hotel Rochester North
  • Quinta Inn Rochester North
  • La Quinta Inn Rochester Hotel Rochester
  • Quinta Rochester North
  • Radiance Inn Rochester
  • Radiance Inn
  • Radiance Rochester
  • Radiance Inn Suites
  • Quality Inn Hotel
  • Radiance Inn Suites
  • Quality Inn Rochester
  • Quality Inn Hotel Rochester

You should know

  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/Rochester-Hotels-Quality-Inn.h4987-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Rochester-Hotels-Quality-Inn.h4987-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Rochester-Hotels-Quality-Inn.h4987-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.