2/10 Terrible
Alexandra
Traveled with group
Sep 1, 2025
BED BUGS August 2025. We stayed at this hotel for the night. When i woke up there was a bed bug on my pillow i immediatly grabbed the pillow and ran out to the front office with the pillow. Knocked on the front door, but a man came out from the side asking if i needed assitance and showed him the bed bug. He took pictures and I informed him i will be requesting a refund but since i booked through expedia i needed to call them. I called them and when expedia reached out they said that the manager wasnt there and cannot approve the refund. I called again the next day and found out the manager denied my refund. Thankfully before i left i had the front desk give me a written document saying they saw the bed bug so i will be reporing this not only to the health department but the better business bureau. In regards to expedia they will not issue a refund since it is up to the hotel and they couldnt "convince" the manager to give the refund. Knowing that they both know there are bed bugs in this property and doing absolutely nothing about it has left me in shock. Im currently on the phone with expedia hoping they will make it right and refund me simce the manager is refusing.
Alexandra
Stayed 1 night in Aug 2025




























