Hotels with Kitchenettes in Richmond City Center

"We arrived at 4:00 and was informed that our room was not ready. Check in time is 3:00. The desk clerk told us it would be 10-15 minutes. We parked the car in the garage and returned to the same. We were given a comporable room. When we arrived in the room the temperature was very warm and the thermostat had a fault code and was not functioning. A call to the desk informed maintenance. No reply and no working thermostat. 30 minutes later another call to the desk clerk and we were informed that the problem was in the roof unit. The thermostat was reset and was working. We left for the evening. Upon arriving back to the room a few hours later we found ourselves in the same situation. We made more calls to the desk clerk and maintenamce reset the roof switch again (I assume). Fast forward to midnight. Awoke to an overly warm room with no air circulation. Multiple calls to the desk want unanswered. We were on our own for the duration of our stay in the room. I spoke with the clerk on duty in the AM and she was aware of our situation but did not provide us an explation. Maybe our room wasnt ready beacuse none of the rooms on that floor had working thermostats."