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AC Hotel by Marriott Chapel Hill Downtown

3-star property
214 West Rosemary Street, Chapel Hill, NC 1-855-201-7819
3.5 out of 5
Good!
See all 2 travelocity Reviews

"Absolutely loved everything about this hotel. Will definitely stay again!! Super clean and friendly. " More

By a verified traveler on Thu 07 Mar 2019

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Hotel Description

3-star hotel near Franklin Street

In shopping district

Within a 5-minute walk of the hotel, you'll find Franklin Street and University of North Carolina. Ackland Art Museum and Morehead Planetarium are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a grocery/convenience store, and a library are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 123 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with digital channels. Other amenities include Netflix, premium bedding, and rainfall showerheads.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Nov 21 - Nov 22

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

AC Hotel by Marriott Chapel Hill Downtown ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for AC Hotel by Marriott Chapel Hill Downtown

Couples (1) Family (1)
2 out of 5
Based on the reviews i excepected this hotel to be really clean. Our room was nice but was not properly cleaned . The shower had mildew and the bottom of shower needed a good cleaning. The top of toliet was dusty and had hair on it(which is where the flusher is).So i know for sure they didnt clean the toliet knob. The wall behind the sink had toothpaste on it. The bedding had hair on it and the doorknobs were full of handprints. After checked out i saw a $10 charge on my acct. I called to ask what the charge was for...parking. I said i couldn't do anything about that now but they should make sure people know that..she said sorry and hung up on me. I would never recommend this hotel.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 10, 2021 by Lisag

Thank you for sharing feedback about your stay. We work very hard to provide a safe, clean and well maintained hotel with excellent service. I am terribly sorry we fell short of not only your expectations but our own. Please know this is not common and is being addressed by our team to ensure no other guest is impacted. Thank you again for sharing your feedback and we do hope to see you again. At your service, Lisa Ganzzermiller, GM

5 out of 5
Absolutely loved everything about this hotel. Will definitely stay again!! Super clean and friendly.

Posted by on Mar 7, 2019

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Comment from Hotel Management

Mar 12, 2019 by Andrew S.

Thank you so much for the great review and feedback. We are excited to share this with our team. Hope to see you in Chapel Hill again soon. Best, Andrew

About the AC Hotel by Marriott Chapel Hill Downtown

Location 214 West Rosemary Street, Chapel Hill, NC 27516

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 625 square feet (58 square meters) and includes conference space. A fitness center, a library, and gift shops/newsstands are also featured at the business-friendly AC Hotel by Marriott Chapel Hill Downtown. Parking is available for a fee. This 3-star Chapel Hill hotel is smoke free.

  • 123 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 625 sq ft of conference space
  • 58 sq m of conference space
  • Built in 2017
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Library
  • Convenience store
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

AC Hotel by Marriott Chapel Hill Downtown offers 123 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 55-inch LED televisions come with digital channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, and hair dryers. This Chapel Hill hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Digital channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy self-serve breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

AC Hotel by Marriott Chapel Hill Downtown has 2 restaurants on site.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: USD 15 per person (approximately)
  • Covered self parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.