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4.4 out of 5

"The hotel had a great friendly staff who were always available for recommendation about the local area. The hotel is beautifully situated to walk arou ... " More

By a verified traveler on Wed 04 Dec 2019

Hotel Description

4-star romantic hotel near Old Port Quebec City

Central Quebec getaway

A stay at this Old Quebec hotel places you steps from Old Port Quebec City and within a 5-minute walk of Place Royale. Also, Quebec City Town Hall is within half a mile (1 km) and Quebec City Convention Center is within 2 miles (3 km).

Marina, dining

A marina, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 63 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, free local calls, and hair dryers.

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$115* Per night/room Apr 18 - Apr 19

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room Jean-Talon in the Royal Suite( No pets Allowed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room Louis-Hebert in the Royal Suite( No pets Allowed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room Samuel-de-Champlain in the Royal Suite (No pets Allowed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Port Royal ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Port Royal

Everyone (6) Couples (3) Family (2)
5 out of 5
The hotel had a great friendly staff who were always available for recommendation about the local area. The hotel is beautifully situated to walk around the old Quebec/Port areas of Quebec. It was clean and modern while still having charm. The restaurant on the property had very good food but was a little expensive, but so many restaurants within walking distance. Great choice would definitely stay there again.

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 13, 2019 by Agnes Marsoin - Manager

We thank you for your excellent comment and hope to have the pleasure of welcoming you again at Port Royal. Best regards

5 out of 5
Great hotel and location near the heart of Vieux Quebec. Staff are very helpful and pleasant.

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 15, 2019 by Agnes Marsoin - Manager

We thank you for your excellent comment and hope to have the pleasure to welcome you again for your next stay in Quebec City Best regards

4 out of 5
The beautiful area the Hotel is in. The rooms were beautiful, clean, modern, and very comfortable. The lobby and friendly, helpful staff..Julie was a very lovely person! Being on the second floor, I would probably reserve a room on the top floor, since the guests staying above me were very easy to hear. Walking around above our room was quite noticeable.

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 4, 2019 by john

Good morning Mr. / Mrs.; thank you so much to choose Hotel port Royal and especially for the feedback; it is really important in our process. Hotel Port Royal

5 out of 5
Our room was clean and updated but still preserved the charm of a historic building. The service was wonderful.

Posted by on Oct 25, 2019

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Comment from Hotel Management

Oct 25, 2019 by Agnes Marsoin - Manager

We thank you for your excellent comment and hope to have the pleasure of welcoming you back to Port Royal Best regards

5 out of 5
The location is perfect for anyone going on a cruise out of Quebec. It is an older building but has been upgraded and in great condition, well maintained.

Posted by , from Summerville, SC on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by John

Good afternoon Mr. Walt.; thank you so much for your visit at the Hotel and especially for the feedback; it is really important in our process. Hotel Port Royal

4 out of 5
First hotel, I’ve encountered that didn’t provide bottle water in room or lobby. Suggest canister of fruit water to be available at all times in lobby and complement bottled water each day in room. When asked about water was told to get cup and water from sink faucet in lobby.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 10, 2019 by John

Good morning Mr. / Mrs. Thank you for taking the time to share your experience at the Port-Royal Hotel, we sincerely regret to read that your stay wasn't up to your expectation, however, thank you to had let us know. Our sincere apologizes about didn't realized it during your stay. We are always available and willing to assist our guest, make them feel pampered in order to make them keep a good memory of Quebec City Port Royal Team

5 out of 5
Great location and very helpful and friendly staff.

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 1, 2019 by Alejandro

Good morning Mr. / Mrs. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Port Royal Hôtel

5 out of 5

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Alejandro

Good morning Mr / Mrs Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! Port Royal Hotel

1 out of 5
I had to cancel my trip and the customer service and support was very poor.

Posted by on May 30, 2019

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Comment from Hotel Management

May 30, 2019 by Alejandro

Good afternoon Mr / Mrs, thanks for your comments and will be a pleasure to see the situation

4 out of 5
We purchased this hotel through a package deal with Travelocity. I was a little hesitant as the only pictures available were the professional ones, none from customers. Once we arrived from the airport, the front desk staff was super friendly. The check-in process was effortless and they provided suggestions on tours and restaurants. There were brochures available at the front desk as well. Originally, before we arrived, I exchanged many emails with two of the staff through the Travelocity app; they were very thorough and prompt when responding. The daytime staff were more knowledgeable about the area and tours; unfortunately, the night staff, not so much. Julie helped us book the two bus tours and she ensured it was charged correctly. The room itself was spacious and just amazing. There was a CD player that was play some sorta music when we first walked in. The kitchen/bar area included pots/pans, a coffeemaker, stove and microwave, etc. This definitely made it easier for us to stock up on pastries and heat them. The fridge was too cold and turned the water to ice though. The bed was comfortable and sheets were clean. The TV only had a few English channel, so we we played TLC every night. The bathroom had some sort of awful moldy/mildew smell. I couldn't figure out if it was the shower curtain or the cloth they use for cleaning. Another thing I noticed was there were a lot of randomly placed lights, but there wasn't enough central lighting. The hotel is located very c

Posted by on Aug 26, 2018

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Comment from Hotel Management

Aug 27, 2018 by Agnes Marsoin - Manager

We thank you for taking the time to share your comments and impressions from your stay at the Port Royal Hotel. All your comments and suggestions are very important to us and help us to always improve. We hope to have the privilege to welcome you again during your next stay in Quebec City Best regards

Property Features

Hotel Port Royal offers its guests a marina and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hotel Port Royal. For a fee, parking is available. This 4-star Quebec hotel is smoke free.

  • 63 guestrooms or units
  • 3 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Quebec Palace Station (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Port Royal offers 63 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Kitchenware
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Louise Taverne Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per day.

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property Registry Number - 211455
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 18.5 for adults and CAD 15.50 for children (approximately)
  • Self parking fee: CAD 25 per day
  • Valet parking fee: CAD 25 per day (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Port-Royal
  • Le Port-Royal
  • Le Port-Royal Hotel
  • Le Port-Royal Hotel Quebec
  • Le Port-Royal Quebec
  • Hotel Port-Royal Quebec City
  • Le Port-Royal Quebec/Quebec City
  • Hotel Port Royal Quebec
  • Hotel Port Royal
  • Port Royal Quebec
  • Hotel Port Royal Hotel
  • Hotel Port Royal Quebec
  • Hotel Port Royal Hotel Quebec

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.