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Hôtel Palace Royal centre-ville

4-star property
775 Honoré-Mercier Ave, Quebec, QC 1-855-201-7819

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4.3 out of 5
Very good!
See all 17 Travelocity Reviews

"The location was fantastic! Everything in Old Quebec City was within walking distance. The hotel was beautifully decorated for the Christmas holiday. ... " More

By a verified traveler on Sat 28 Dec 2019

Points Of Interest

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Hotel Description

Family-friendly 4-star hotel near Quartier Petit Champlain

City center stay

A stay at this Old Quebec hotel places you steps from Le Capitole and a 5-minute walk from Quebec City Convention Center. Quebec City Town Hall and Parliament Building are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the fitness center and perks like free WiFi.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 234 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Memory foam beds, iPod docks, and room service are also available. Housekeeping is available once per stay.

Classic Room, 1 Queen Bed, Interior

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$120* Per night/room Jul 13 - Jul 14

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 1 Queen bed and glass shower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hôtel Palace Royal centre-ville ratings based on 17 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hôtel Palace Royal centre-ville

Everyone (9) Couples (3) Family (3)
4 out of 5
The location was fantastic! Everything in Old Quebec City was within walking distance. The hotel was beautifully decorated for the Christmas holiday. We ordered room service one night, sandwiches, and the food was very good. The only issue we had was housekeeping not restocking things that were needed like tissues and wash cloths. The towels for the most part were very coarse. Translated a note into French and left it, but nothing was done. Come to find out, the housekeepers spoke Spanish! .Most of the service staff at front desk and on the phone spoke perfect English, which made it very easy. Would highly recommend the hotel

Posted by , from Orlando, FL on Dec 28, 2019

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Comment from Hotel Management

Jan 1, 2020 by La Direction

Bonjour Deborah, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to share your comments. We are looking forward to welcoming you again during your next stay in wonderful Quebec City!

5 out of 5
Everything was great. Service was great. Great location. Best time we have had.

Posted by on Oct 23, 2019

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Comment from Hotel Management

Oct 23, 2019 by Jackie-Jill Tremblay

Dear guest, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. We are looking forward to welcoming you again during your next stay in wonderful Quebec City!

3 out of 5
rooms were too dark and musty. Restaurant food fair.

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 8, 2019 by Jackie-Jill Tremblay

Dear guest, Thank you for staying at the Hotel Palace Royal and taking a moment to rate your experience. You see us sincerely sorry for not being able to offer a service up to our reputation during your stay. Be aware that your comments have been communicated to the management, which will make sure to follow up specifically on the points you have raised. Thanks again and have a nice day!

4 out of 5
The hotel is so close to the shops, restaurants and attractions in upper Old Quebec City.

Posted by , from Long Island, New York on Sep 10, 2019

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Comment from Hotel Management

Sep 10, 2019 by Jackie-Jill Tremblay

Thanks for staying with us Mary. We appreciate your feedback and are looking forward to welcoming you again at the Hotel Palace Royal during your next stay in wonderful Quebec City. Have a nice day.

5 out of 5
The location on Place d’Youville can’t be beat. It was certainly nice to be one block from Rue Saint-Jean with all the boutiques and restaurants AND street entertainment at night! We particularly enjoyed our corner room with an amazing view to the square below and buildings lit up such as the Chateau Frontenac. The staff was helpful in lending us a wheelchair and in my quest to find a nearby pharmacy, etc.

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 9, 2019 by Jackie-Jill Tremblay

Dear traveler, We were very honoured to welcome you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. We are looking forward to welcoming you again during your next stay in wonderful Quebec City! Have a great day.

5 out of 5
This hotel had everything, comfortable room with lots of counter space, 2 TVs, one for each bed, plenty of places to charge phones, a pool, a work out room, and the restaurant was fabulous. In addition, the location was perfect...just steps outside the walls of Quebec City. For my family of 4, it had everything!

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Jackie-Jill Tremblay

Bonjour, Thank you for staying at Hotel Palace Royal and for taking a moment to rate your stay. We are looking forward to welcoming you again.

5 out of 5
Great location and well maintained . Staff was very kind.

Posted by on Jul 19, 2019

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Comment from Hotel Management

Jul 19, 2019 by Jackie-Jill Tremblay

Bonjour, Thank you for staying at Hotel Palace Royal and for taking a moment to rate your stay. We are looking forward to welcoming you again!

5 out of 5

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 20, 2019 by La Direction

Bonjour! Nous avons été très honorés de vous compter parmi nous lors de votre dernier séjour à l’Hôtel Palace Royal et apprécions que vous ayez pris le temps d’évaluer notre établissement. Au plaisir de vous accueillir à nouveau à l’Hôtel Palace Royal lors de votre prochain séjour dans la magnifique ville de Québec!

5 out of 5
location, staff, and amenities, pool, restaurant and bar

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 18, 2019 by La Direction

Bonjour! We were very honoured of welcoming you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. Looking forward to welcome you again at the Palace Royal during your next stay in wonderful Quebec City!

3 out of 5
I liked the location of the hotel in relation to the attractions. Having a great convenience store and laundry room were also great resources. On the other hand, The Sofa bed was very uncomfortable and did not like the only windows looked to the inside of the hotel where we had no privacy.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 10, 2019 by La Direction

Bonjour! We were very honoured of welcoming you during your last stay at the Hotel Palace Royal and thank you for taking time to rate our property. Looking forward to welcome you again at the Palace Royal during your next stay in wonderful Quebec City!

About the Hôtel Palace Royal centre-ville

Location 775 Honoré-Mercier Ave, Quebec, QC G1R 6A5

Property Features

As a guest of Hôtel Palace Royal centre-ville, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 4502 square feet (418 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the family-friendly Hôtel Palace Royal centre-ville. Parking is available for a fee. This 4-star Quebec hotel is smoke free.

  • 234 guestrooms or units
  • 4502 sq ft of conference space
  • 418 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Quebec Palace Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hôtel Palace Royal centre-ville offers 234 accommodations with iPod docking stations and safes. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Quebec hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • Memory foam beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 1:00 PM.

Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Credit Card Pre-Authorization

Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cribs (infant beds) are available for CAD 15.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Safety features at this property include a smoke detector and a security system. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property Registry Number - 160705
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9 and CAD 16.25 for adults, CAD 6 and CAD 8 for children (approximately)
  • Self parking fee: CAD 21 per day (in/out privileges)
  • Valet parking fee: CAD 27 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hôtel Palace Royal centre-ville Quebec
  • Palace Royal centre-ville Quebec
  • Palace Royal centre-ville
  • Hôtel Palace Royal centre ville
  • Royal Centre Ville Quebec
  • Hôtel Palace Royal centre-ville Hotel
  • Hôtel Palace Royal centre-ville Quebec
  • Hôtel Palace Royal centre-ville Hotel Quebec

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.