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Hôtel Palace Royal Centre-Ville par JARO

4.0 star property
4-star hotel near Château Frontenac

Choose dates to view prices

Photo gallery for Hôtel Palace Royal Centre-Ville par JARO

Interior detail
Property preview
Signature Room, 1 Queen bed and Sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV
Lobby
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Gym

Explore the area

View in a map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Place, Théâtre Capitole
    ‪2 min walk‬
  • Place, Quebec City Convention Center
    ‪3 min walk‬
  • Place, Grande Allée
    ‪7 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 2 Double Beds

8.8 out of 10
Excellent
(152 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Signature Room, 1 King bed and Sofa-bed

8.8 out of 10
Excellent
(77 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Family Suite, 2 Queen and 1 sofa bed

8.8 out of 10
Excellent
(25 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(67 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.6 out of 10
Exceptional
(4 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Interior

Classic Room, 1 Queen Bed, Interior | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed, Interior

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(20 reviews)
  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(39 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Signature Room, 1 Queen bed and Sofa-bed

9.2 out of 10
Wonderful
(31 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Memory foam beds, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(31 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior) | Memory foam beds, in-room safe, desk, blackout drapes

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(49 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed | Memory foam beds, in-room safe, desk, blackout drapes

Suite with Panoramic City View, 1 King bed

8.4 out of 10
Very good
(6 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Memory foam beds, in-room safe, desk, blackout drapes

City View Family Suite, 2 Queen beds and Sofa-bed

9.0 out of 10
Wonderful
(57 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(68 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(63 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

8.8 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed | Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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  • Hot Tub
  • Pet friendly
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About the neighborhood

Québec City

City center stay.Within a 10-minute walk of this Old Quebec hotel, you'll find Quebec City Convention Center and Grande Allée. Saint-Jean Street and Place d'Youville are also within half a mile (1 km).

What's nearby

  • Théâtre Capitole - 2 min walk - 0.1 miles
  • Quebec City Convention Center - 3 min walk - 0.2 miles
  • Grande Allée - 7 min walk - 0.4 miles
  • Quebec City Town Hall - 8 min walk - 0.5 miles
  • Château Frontenac - 12 min walk - 0.7 miles

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪Poutineville - ‬1 min walk
  • ‪Cabu - ‬5 min walk
  • ‪Brûlerie St-Jean - ‬1 min walk
  • ‪Second Cup Café - ‬1 min walk

About this property

Hôtel Palace Royal Centre-Ville par JARO

4-star hotel near Château Frontenac
As a guest of Hôtel Palace Royal Centre-Ville par JARO, you'll find an indoor pool, a hot tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hôtel Palace Royal Centre-Ville par JARO. Parking is available for a fee.

This 4-star Québec City hotel is smoke free.

  • 234 guestrooms or units
  • 4502 sq ft of conference space
  • 418 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Palace Royal Centre-Ville par JARO offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Similar properties

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Hôtel Plaza Québec par JARO
  • Pool
  • Hot Tub
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 2,958 reviews
$91 nightly
The price is $108
Nov 23 - Nov 24
Total with taxes and fees
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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from November 17 2025 to November 21 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cribs (infant beds) are available for CAD 15.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Frequently asked questions

How close is Hôtel Palace Royal Centre-Ville par JARO to the airport?

Hôtel Palace Royal Centre-Ville par JARO is 12.1 mi (23-min drive) away from the Quebec City Jean Lesage Intl. Airport (YQB) airport, the closest popular airport to the property.

How much does it cost to stay at Hôtel Palace Royal Centre-Ville par JARO?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Hôtel Palace Royal Centre-Ville par JARO on Nov 30, 2025 start from $113.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hôtel Palace Royal Centre-Ville par JARO have an airport shuttle?

Airport shuttle services are not available at Hôtel Palace Royal Centre-Ville par JARO.

How close is Hôtel Palace Royal Centre-Ville par JARO to the beach?

This hotel is 2.7 mi (8-min drive) from Baie de Beauport.

Does Hôtel Palace Royal Centre-Ville par JARO offer free breakfast?

Free breakfast isn’t offered at Hôtel Palace Royal Centre-Ville par JARO, but full breakfast is offered for a fee of between CAD 25 and 25 for adults, CAD 15 and 15 for children. It's available every day from 7 AM to 11:00 AM.

Is there a casino at Hôtel Palace Royal Centre-Ville par JARO?

No, there is no casino at this hotel.

What time is check-in at Hôtel Palace Royal Centre-Ville par JARO?

Check-in start time: 5:00 PM; Check-in end time: midnight.

Is there free parking at Hôtel Palace Royal Centre-Ville par JARO?

Free parking is not available at this hotel. Self parking is available for CAD 26 per day.

Does Hôtel Palace Royal Centre-Ville par JARO have a pool?

Hôtel Palace Royal Centre-Ville par JARO features an indoor pool.

Does Hôtel Palace Royal Centre-Ville par JARO have a restaurant?

Yes, there is a restaurant on site.

Does Hôtel Palace Royal Centre-Ville par JARO have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hôtel Palace Royal Centre-Ville par JARO to downtown Québec City?

Hôtel Palace Royal Centre-Ville par JARO is 0.4 mi away from Québec City.

Hôtel Palace Royal Centre-Ville par JARO Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1857 out of 3508 reviews
Rating 8 - Good. 1019 out of 3508 reviews
Rating 6 - Okay. 375 out of 3508 reviews
Rating 4 - Poor. 151 out of 3508 reviews
Rating 2 - Terrible. 106 out of 3508 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the old city
Stayed 5 nights in Sep 2025

10/10 Excellent

ADAM, SUNRISE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corner room nice staff
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is ideally located. Immediately outside the walls from Old Quebec city and on primary road to travel to other sites. 2 minute walk to the walls. Convenient parking and friendly helpful staff. Rooms are cleans and accommodating. Would stay again! It definitely beats those small old hotels inside the walls with no parking, elevators and tiny rooms!
Stayed 3 nights in Aug 2025

6/10 Okay

Sam

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Average stay

Room was very noisy, constant droning sound with vibrations, which sounded 24/7. The bath and toilet were very low, room quite dusty. Room did have a fridge and microwave and a good view from the 10th floor.
Stayed 4 nights in Aug 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option steps away from the old town
Stayed 2 nights in Aug 2025

8/10 Good

Lee Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chosen for conveniences and ease of accessibility

We chose this hotel mainly for conveniences as this time we were a group of 13, had one person in a wheelchair, and planned day trip outside of city so easy accessibility to car was needed and on site parking needed. The pool was appreciated by our youngest member of 8 years old. The hotel has restaurant which our group of 13 enjoyed one evening. The service was excellent. The bar in the hotel was okay - no ambiance and slow service. This hotel has many rooms with suites so our solo travelers could pair with others and there is some privacy with door on the main bedroom. There are also many rooms with balconies where a person can close the door and enjoy the view. My son and I were in a suite. The fridge was not plugged and had to be pulled out to plug in and did not seem to get cold enough. The outlets in the bedroom were behind the night stands and had to be pulled away from wall to plug in work laptop. Not a huge deal but in an age of technology, you come to expect a little more ease of access. This interieur suite was also kind of dark—even in the bathroom. Only one outlet at the bathroom counter. The toilet was running upon arrival. The pull out sofa was quite old and warn. Carpet in the hallway was stained. Check in took a VERY long time. There were two people at service desk. A third finally was added when I made it to the front of the line. Check in is at 5pm and 11am.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Zachary

Zachary, who met us outside, the bellman , was a perfect gentleman. I/we really appreciated his help. This guy deserves a 15% raise !
Stayed 1 night in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Kelly

Traveled with family
Disliked: Cleanliness
The location of the property was ideal and the rooms were spacious. The chlorine scent was evident as you entered the hotel and it was not practical to utilize the pool or pool area as a result of this.
Stayed 2 nights in Aug 2025

6/10 Okay

Stephanie

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
No parking for big pick up trucks. Had to park off site. Staff not overly helpful. Waitress in bar not very attentive.
Stayed 1 night in Aug 2025

8/10 Good

Nongnapa

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient location, room is spacious and clean
Stayed 3 nights in Aug 2025

8/10 Good

Michel

Stayed 1 night in Aug 2025

10/10 Excellent

LEAH

Liked: Property conditions & facilities
Perfect location
Stayed 2 nights in Aug 2025

6/10 Okay

Vim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
You definitely stay here for the location. The rooms are pretty rundown. The a/c doesn’t work. It’s humid and very chlorine-y in the air due to the open air pool. Great walking distance to everything Old Quebec though. Parking is $25 a day, underground garage max 6’4”. Lovely staff.
Stayed 2 nights in Aug 2025

8/10 Good

Andria

Stayed 3 nights in Aug 2025

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable sleep. Very close and convenient to local restaurants and attractions
Stayed 2 nights in Aug 2025

6/10 Okay

Judy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Liked everything except for the cleanliness. Drinking glasses were so disgustingly dirty , bedspread and the bathroom walls were dirty.
Stayed 4 nights in Aug 2025

10/10 Excellent

marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel is at the centre of the Old Quebec City with couple minutes walk. My family did enjoy 2 nights at the hotel.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jasminka

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Disappointing Experience That Highlights the Importance of Service Integrity We booked a family suite for 3 adults and 2 children, four months in advance, expecting a comfortable and enjoyable two-night stay. Unfortunately, the experience did not meet even the most basic expectations. The room was extremely small, lacked essential amenities including a closet and the fifth bed was a sofa that was unsuitable for both sitting and sleeping. After raising our concerns, we encountered inconsistent communication and shifting explanations from staff. A mattress was eventually provided, but it was dirty, damaged, and clearly intended for floor use. Cleanliness throughout the hotel was poor, and customer service failed to offer meaningful solutions. A toilet water spill was dismissed with an inappropriate explanation and a condescending lecture on how to flush properly. When we requested a room change, we were told the hotel was overbooked and offered a partial refund if we chose to leave. We ultimately cut our trip short. What was meant to be a relaxing family weekend turned into a stressful and disappointing experience. I’m sharing this not just as a dissatisfied guest, but as someone who values transparency and accountability in service. Businesses should not prioritize revenue over responsibility. This hotel should not be listed on platforms like Expedia until it meets basic hospitality standards.
Stayed 3 nights in Aug 2025

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique hotel! We LOVED the pool area and balconies, and the rooms were also so unique and cozy. We would highly recommend staying here!
Stayed 4 nights in Aug 2025

8/10 Good

ERIKO, Princeton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 3 nights in Aug 2025