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Hôtel Palace Royal ratings based on 13 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hôtel Palace Royal
Everyone (6)Couples (1)Family (6)
5 out of 5
Perfect spot to stay! Walkable shops and dining. Fun area to stay!
Posted by Mary on Oct 7, 2023
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Comment from Hotel Management
Oct 7, 2023
by Jean-François Pleau
Dear Mary,Thank you so much for your wonderful 5/5 review! We greatly appreciate your positive feedback and are thrilled to hear that you had an enjoyable experience during your stay at Hotel Palace Royal.It's delightful to know that you found our location convenient and that our staff provided you with a great level of service. Your kind words are truly motivating for our team.If you have any further comments or suggestions, please feel free to share. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.
5 out of 5
Friendly, clean and great location! Breakfast was a bit expensive though.
Posted by Susan on Sep 24, 2023
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Comment from Hotel Management
Sep 26, 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for choosing the Hotel Palace Royal and for sharing your feedback with us. We're delighted to hear that you found our hotel friendly, clean, and in a great location.We appreciate your comment about the breakfast, and we'll take it into consideration as we continually strive to improve our services and offerings.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or specific needs, please don't hesitate to reach out.Best regards,
5 out of 5
Posted by LLOYE, from Miami on Aug 21, 2023
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Comment from Hotel Management
Sep 10, 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for awarding us a perfect 5/5 review score! We're absolutely thrilled that you had such a wonderful experience at Hotel Palace Royal.Your high rating means a lot to us, and we're delighted to know that you enjoyed your stay. If there's anything else we can do to maintain this level of excellence or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back for another fantastic stay in the future.Warm regards,
5 out of 5
Posted by Melvi on Aug 7, 2023
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Comment from Hotel Management
Aug 27, 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for awarding us a perfect 5/5 review score! We're absolutely thrilled that you had such a wonderful experience at Hotel Palace Royal.Your high rating means a lot to us, and we're delighted to know that you enjoyed your stay. If there's anything else we can do to maintain this level of excellence or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back for another fantastic stay in the future.Warm regards,
3 out of 5
For the price was disappointed that we didn’t have any housekeeping during the four nights we stayed there. Did change towels after second night but didn’t make the beds.
Posted by LYNN, from CUPERTINO on Aug 4, 2023
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Comment from Hotel Management
Aug 5, 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the housekeeping service during your stay. We understand the importance of a clean and well-maintained room, and we regret that we fell short of meeting your expectations.Please be assured that your comments have been taken seriously, and we will address this issue with our housekeeping team to ensure that our standard procedures are followed consistently. Our goal is to provide our guests with a comfortable and enjoyable stay, and we will use your feedback to make necessary improvements to our services.Once again, we apologize for any disappointment you encountered during your stay. We hope that you will consider giving us another opportunity to serve you better and provide you with the exceptional experience that we strive to deliver.If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us directly.Thank you for choosing our hotel for your stay, and we look forward to welcoming you back in the future.Best regards,
4 out of 5
Posted by Ana, from Westport on Jul 8, 2023
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Comment from Hotel Management
Jul 30, 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback with us.We are delighted to hear that you had a great experience during your stay with us. It is wonderful to know that you enjoyed the amenities and services we offer, and that our team was able to make your stay pleasant and comfortable.We take pride in providing our guests with a memorable and enjoyable stay, and we are glad that you found our hotel to be up to your standards.Your satisfaction is our top priority, and we truly appreciate your positive comments. It motivates us to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back in the future for another wonderful stay with us.Best regards,
2 out of 5
Location, beds were great, restaurant very good with room service at night but not in the morning. Staff was friendly. Pool looked great.
Prepare long lines 1 hour wait for check-in
Posted by Teresa, from Cornville on Dec 12, 2022
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5 out of 5
Posted by Denise on Aug 21, 2023
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Comment from Hotel Management
Sep 10, 2023
by Meriem El Oualid-Front Desk Supervisor
Thank you for awarding us a perfect 5/5 review score! We're absolutely thrilled that you had such a wonderful experience at Hotel Palace Royal.Your high rating means a lot to us, and we're delighted to know that you enjoyed your stay. If there's anything else we can do to maintain this level of excellence or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity of welcoming you back for another fantastic stay in the future.Warm regards,
5 out of 5
Great hotel and location!! Walking distance to everything! Great food in the dining room and servers!!
Posted by Cindy, from Pt Colborne on Nov 16, 2022
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5 out of 5
I enjoyed being able to leave my car and see the sights on foot.
Posted by Sarah on Aug 12, 2022
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Comment from Hotel Management
Aug 19, 2022
by La Direction
Bonjour,Thank you for taking a few moments to rate our establishment. We were honored to welcome you to the Palace Royal Hotel.We hope to have a chance to welcome you again at the Hotel Palace Royal!Valerie GuillemetteRoom Divison Manager
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Frequently Asked Questions
Hôtel Palace Royal is 13.7 mi (22-min drive) away from the Quebec City Jean Lesage Intl. Airport (YQB) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hôtel Palace Royal.
Free breakfast isn't offered at Hôtel Palace Royal, but full breakfast is offered for a fee of between CAD 25 and 25 for adults, CAD 15 and 15 for children. It's available every day from 7 AM to 11:00 AM.
No, there is no casino at this hotel.
Check-in start time: 5:00 PM; Check-in end time: midnight.
Free parking is not available at this hotel. Self parking is available for CAD 26 per day.
Hôtel Palace Royal features an indoor pool.
Yes, there is a restaurant on site.
This hotel doesn't have a spa, but it does offer massages.
Hôtel Palace Royal is 0.4 mi away from Québec City.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
