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Four Seasons Hotel Hangzhou at West Lake

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Photo gallery for Four Seasons Hotel Hangzhou at West Lake

A traditional Chinese building with a reflection in the water, surrounded by trees and a wooden bridge.
A traditional Chinese building with a reflection in a clear pool.
A dining area with a view of a waterfall, a chef preparing food, and a buffet with various dishes.
A traditional building with a tiled roof and wooden lattice windows.
A woman in a hot tub surrounded by rose petals, with a tray of items and a small table beside her.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
  • Place, Hangzhou Botanical Garden
    ‪1 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪9 min walk‬
  • Place, West Lake
    ‪13 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪35 min drive‬

Room options

View all photos for Garden View Room King Bed

A modern bathroom with a freestanding bathtub, two sinks, a large mirror, and a view through a window with a wooden door.

Garden View Room King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Panorama Garden View Room King

A hotel room with a bed, a desk, a chair, a nightstand, a lamp, and a potted plant.

Panorama Garden View Room King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 861 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Premier Garden View Room King Bed

A hotel room with a large bed, two bedside tables with lamps, a wooden wardrobe, and a decorative wall piece.

Premier Garden View Room King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 786 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Lagoon Suite

A modern living room with a sofa, armchairs, a coffee table, and a dining area with chairs and a table.

Lagoon Suite

  • Garden view
  • 1399 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, Terrace (Garden)

A traditional Chinese pavilion with a table and chairs in a garden setting.

Room, Terrace (Garden)

  • Garden view
  • 786 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for West Lake Suite

A living room with a sofa, chairs, a coffee table, a dining table, and a large window with a view of trees and a building.

West Lake Suite

  • Lake view
  • 1508 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Lotus Suite

A living room with a sofa, chairs, a coffee table, a TV, and large windows.

Lotus Suite

  • Water view
  • 1292 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Garden View Room 2 Double Beds

A hotel room with two beds, wooden headboards, a nightstand with a lamp, and a decorative wall panel.

Garden View Room 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Room, Terrace (Garden)

A traditional Chinese pavilion with a table and chairs in a garden setting.

Room, Terrace (Garden)

  • Garden view
  • 786 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Premier Garden View Room 2 Double Beds

A room with a view of cherry blossoms, a sofa, a chair, a small table with a vase, and a laptop.

Premier Garden View Room 2 Double Beds

  • Garden view
  • 786 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Royal West Lake Suite

A spacious living room with a sofa, armchairs, a coffee table, and a dining table with chairs. Large windows provide natural light and views of greenery outside.

Royal West Lake Suite

  • Garden view
  • 1399 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Courtyard Room King

A hot tub with a tiled surround, a lounge chair, and a small table with a drink.

Courtyard Room King

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Courtyard Suite King

A traditional Japanese-style garden with a stone pathway, a hot spring, and a wooden structure.

Courtyard Suite King

  • Sleeps 4
  • 1 King Bed
  • Free wired internet

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  • Pool
  • Free WiFi
  • Restaurant
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Total with taxes and fees
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About the neighborhood

Hangzhou

City center stay.Within a 15-minute walk of this Xihu hotel, you'll find Hangzhou Botanical Garden and Yui Fei Temple. Quyuan Park and Su Di Causeway are also within 2 miles (3 km).

What's nearby

  • Hangzhou Botanical Garden - 1 min walk - 0.0 miles
  • Zhejiang University Yuquan Campus - 9 min walk - 0.5 miles
  • Yui Fei Temple - 12 min walk - 0.7 miles
  • West Lake - 13 min walk - 0.7 miles
  • Su Di Causeway - 5 min drive - 1.0 mile

Getting around

  • Huanglong Cave Station - 2 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 50 min drive

Restaurants

  • ‪朴墅 - ‬13 min walk
  • ‪金沙厅 - ‬6 min walk
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪Coffee Garden - ‬15 min walk
  • ‪Starbucks - ‬8 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

5-star luxury hotel near Hangzhou Botanical Garden, connected to a shopping center
Four Seasons Hotel Hangzhou at West Lake offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 5543 square feet (515 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the luxury Four Seasons Hotel Hangzhou at West Lake. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 5543 sq ft of conference space
  • 515 sq m of conference space
  • Built in 2010
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with DVD players and minibars. These individually decorated accommodations have separate sitting areas. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 482 reviews
$250 nightly
The price is $269
Sep 23 - Sep 24
Total with taxes and fees
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Property amenities

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 336 for adults and CNY 168 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Late check-in subject to availability

Late check-in fee for check-in between 3:00 PM and 6:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Guests driving to the property should contact this property in advance (e.g., directions)

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 336 for adults and CNY 168 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Four Seasons Hangzhou West Lake

Four Seasons Hotel Hangzhou West Lake

Four Seasons Hangzhou West

Four Seasons Hangzhou At West

Four Seasons Hotel Hangzhou at West Lake Hotel

Four Seasons Hotel Hangzhou at West Lake Hangzhou

Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

How close is Four Seasons Hotel Hangzhou at West Lake to the airport?

Four Seasons Hotel Hangzhou at West Lake is 20.9 mi (50-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

As of Sep 17, 2026, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on Sep 24, 2026 start from $813, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Four Seasons Hotel Hangzhou at West Lake have an airport shuttle?

Airport shuttle services are not available at Four Seasons Hotel Hangzhou at West Lake.

Does Four Seasons Hotel Hangzhou at West Lake offer free breakfast?

Free breakfast isn’t provided at Four Seasons Hotel Hangzhou at West Lake, but buffet breakfast is offered for a fee of CNY 336 for adults and CNY 168 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Four Seasons Hotel Hangzhou at West Lake?

No, there is no casino at this hotel.

What time is check-in at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Four Seasons Hotel Hangzhou at West Lake?

This hotel offers free self parking.

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Four Seasons Hotel Hangzhou at West Lake features an indoor pool.

Does Four Seasons Hotel Hangzhou at West Lake have a restaurant?

There are 2 onsite restaurants, offering options like garden views and al fresco dining.

Does Four Seasons Hotel Hangzhou at West Lake have a spa?

This hotel has a spa, which features body wraps, facials, and body scrubs.

How close is Four Seasons Hotel Hangzhou at West Lake to downtown Hangzhou?

Four Seasons Hotel Hangzhou at West Lake is 1.6 mi away from Hangzhou.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 192 out of 214 reviews
Rating 8 - Good. 18 out of 214 reviews
Rating 6 - Okay. 3 out of 214 reviews
Rating 4 - Poor. 0 out of 214 reviews
Rating 2 - Terrible. 1 out of 214 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, elegant, excellent service, great food, beautiful environment
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Woon

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location within walking distance from West Lake. Beautiful hotel with awesome buffet breakfast
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most tranquil and beautiful property. Breakfast Boat Trip on Water Lake and Impression Show were amazing.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Aijuan

Liked: Cleanliness, amenities, property conditions & facilities
Great service, beautiful garden, nice food!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience from every aspect of our stay! Highly recommended!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Wing Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay
Verified review

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

chen

Liked: Staff & service, property conditions & facilities
Best hotel in Hangzhou. Great location for west lake touring
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

YILIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Monty

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are well thought out and spacious. Overlooking the beautiful scenery of the garden and waterways. Stayed here for 3 nights with my wife and 3 year old. Feeding the fish was a major highlight. The pool and sauna is exceptional to visit.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

KAOHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best four season experience in my life.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Li Jih Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner at 金沙廳 was so impressive
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in China! We definitely will return.
Stayed 6 nights in Nov 2024
Verified review

10/10 Excellent

Patrick

Beautiful building and grounds. Amazing service.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services and staffing.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

MEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Hoi Ching

Liked: Cleanliness, amenities, property conditions & facilities
Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Hao

Liked: Cleanliness, property conditions & facilities
Highly recommended for those who enjoy Chinese traditional garden. Excellent service.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Shoja Oddin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
We love the service and property
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Guoqing

Liked: Cleanliness, staff & service, property conditions & facilities
The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou
Stayed 3 nights in Jun 2025

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