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Hotel Santo Domingo

2.0 star property
Colonial hotel near Zócalo de Puebla

Choose dates to view prices

Photo gallery for Hotel Santo Domingo

Dining
Family Room | Bed sheets
Bed in Shared Dormitory, Mixed Dorm | Bed sheets
Family Room | Bed sheets
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

View in a map
4 Poniente 312, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Santo Domingo Church
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Bed sheets

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 108 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Bed in Shared Dormitory, Mixed Dorm

Bed in Shared Dormitory, Mixed Dorm | Bed sheets

Bed in Shared Dormitory, Mixed Dorm

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Bed sheets

Standard Single Room, 1 Twin Bed

  • 260 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Bed sheets

Standard Room, 1 Double Bed

  • 88 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Single Use, 2 Twin Beds

Standard Double Room Single Use, 2 Twin Beds | Bed sheets

Standard Double Room Single Use, 2 Twin Beds

  • 70 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Bed sheets

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 121 sq ft
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Bed sheets

Standard Triple Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Puebla

Puebla Historic Center stay.Within a 10-minute walk of this Puebla Historic Center hotel, you'll find Zócalo de Puebla and Puebla Cathedral. Rosario Chapel and Santo Domingo Church are also within half a mile (1 km).

What's nearby

  • Zócalo de Puebla - 3 min walk - 0.2 miles
  • Santo Domingo Church - 3 min walk - 0.2 miles
  • Puebla Cathedral - 7 min walk - 0.4 miles
  • Los Sapos Bazaar - 10 min walk - 0.6 miles
  • Puebla Convention Center - 13 min walk - 0.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 16 min walk
  • Puebla Intl. Airport (PBC) - 42 min drive

Restaurants

  • ‪Tacos Árabes Bagdad - ‬3 min walk
  • ‪The Italian Coffee Company - ‬5 min walk
  • ‪Ostionería Gloria - ‬4 min walk
  • ‪La Kava - ‬3 min walk
  • ‪El Corona - ‬4 min walk

About this property

Hotel Santo Domingo

Colonial hotel near Zócalo de Puebla
As a guest of Hotel Santo Domingo, you'll find tour/ticket assistance, a microwave in a common area, and a refrigerator in a common area. Public spaces have free WiFi.
  • 1 floor
  • 14 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
Hotel Santo Domingo offers 14 accommodations. Rooms open to patios. Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Living room

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private or shared bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Living room

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Santo Domingo

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 200 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Hotel Santo Domingo.

Property is also known as

Hostal Santo Domingo Hostel Puebla
Hostal Santo Domingo Hostel
Hostal Santo Domingo Puebla
Hostal Santo Domingo
OYO Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Puebla
Hostal Santo Domingo Hostel
Hotel Santo Domingo Hotel Puebla

Frequently asked questions

How close is Hotel Santo Domingo to the airport?

Hotel Santo Domingo is 22.5 mi (42-min drive) away from the Puebla Intl. Airport (PBC) airport, the closest popular airport to the property.

Does Hotel Santo Domingo have an airport shuttle?

Airport shuttle services are not available at Hotel Santo Domingo.

Does Hotel Santo Domingo offer free breakfast?

Hotel Santo Domingo does not offer free breakfast.

Is there a casino at Hotel Santo Domingo?

No, there is no casino at this hotel.

What time is check-in at Hotel Santo Domingo?

Check-in start time: 1:00 PM; Check-in end time: 8:30 PM.

Is there free parking at Hotel Santo Domingo?

Free parking is not available at this hotel.

Does Hotel Santo Domingo have a pool?

Hotel Santo Domingo does not have a pool.

Does Hotel Santo Domingo have a spa?

There are no spa services available at this hotel.

How close is Hotel Santo Domingo to downtown Puebla?

Hotel Santo Domingo is 0.6 mi away from Puebla.

Reviews

Hotel Santo Domingo Reviews

7.6

Good

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 49 out of 142 reviews
Rating 8 - Good. 45 out of 142 reviews
Rating 6 - Okay. 21 out of 142 reviews
Rating 4 - Poor. 11 out of 142 reviews
Rating 2 - Terrible. 16 out of 142 reviews

Reviews

8/10 Good

Man

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water sometimes
Stayed 1 night in Jul 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

2/10 Terrible

Mariano

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far my Word experiencia. Very nasty and horrible hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very kind and helpful. They made our stay nice! Good location to the plaza.
Stayed 27 nights in May 2025

10/10 Excellent

Luis Manuel

Stayed 1 night in Apr 2025

2/10 Terrible

kelsey

Stayed 4 nights in Jan 2025

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Roberto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One night had to sleep with door unlocked because was hard to open it from inside
Stayed 4 nights in Oct 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in May 2024

10/10 Excellent

lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Room was huge. Beautiful historical building. Nice hot shower. The best thing was the staff. Such nice, helpful, wonderful people.
Stayed 1 night in Jan 2024

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

ROBERTO G

Stayed 14 nights in Nov 2023

8/10 Good

gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in this bright room with comfy beds. They were helpful with resolving an issue where hotels.com made duplicate bookings at the property under my name. Good location. Enjoyed the cake stall out the front of the property
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were actually MICE!!!! Which actually bit my backpack and left there poop in the beds The only good thing was the location, pictures are not nearly what the reality is.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está centrico, muy buenas instalaciones, personal muy atento y amable, las habitaciones estaban limpias y muy cómodas.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a toilet/ bathroom attached to every room which was super nice. Staff were friendly too. Pleasant stay.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very clean and spacious. Beautiful building and also helpful staff. Good breakfast too.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here at different times, in a doubke privayr room (great!) & twice in the female dorm. Second time female dorm was not so good. Pay the extra money and choose the private room or try elsewhere. Talking in any common area, preparing dishes for breakfast the next morning, & the music from reception (all day starting at 8am!) can be heard very clearly in this dorm. Breakfast is good. All staff are friendly & helpful. I appreciated the lock for the good sized locker (for a backpack).
Stayed 1 night in Sep 2018

8/10 Good

Blake, Seattle, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

The hostel is very well situated and within a 5-6 minute walk to the town square. Check-in and check-out were easy. The hostel is basic, clean, and very quiet. It is not noisy like the typical backpacker's hostel. The complimentary breakfast was decent. I stayed in a private room, and I wished they had provided at least a soap bar. You do get a clean bath towel for the duration of your stay. Room was cleaned daily. The private room has a TV with many channels and Netflix, which was really nice to have. There were no hooks or towel bars to hang your wet towels dry. You would have to just spread it on your bed or on the shower curtain bar, but there's no room if there are two of you to a room. This is an easy fix by adding a couple hooks to the room. I'm surprised no one has brought this up already. Easy to use Uber to go around if your destination is not within walking distance. Uber is quick and cheap. If you just wanted a basic, clean, affordable place to rest after walking around or sightseeing, this hostel is a good deal.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, will do the job.

Pros: Great location near the historic centre, very clean, good breakfast, fast wifi. Cons: dead quiet and the type of travellers who come here don't seem to want to socialise or even say hello, you are given the bedsheets and have to make your own bed, ALSO NO HOT WATER during my stay.
Stayed 2 nights in Jul 2017

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location. Extremely Clean.

Excellent location, extremely clean rooms, helpful staff available 24/7.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Kevin Eduardo

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Fue una muy mala experiencia. El lugar es sucio, tanto que tuve que matar 4 cucarachas y de tamaño pequeño-mediano. No había personal en la noche con quien reportar los inconvenientes como que no había papel de baño, la limpieza del lugar, regadera rota o televisión que no funcionaba. Ha sido el peor lugar que he pisado. Por cierto, se llama Hotel pero es Hostel.
Stayed 1 night in Sep 2025

6/10 Okay

Alejandra

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Sep 2025