Hotels with Free Airport Shuttle in Playa del Carmen from $455

To start, the hotel does not have an elevator. It is not enclosed and has no A/c through the hallways. All buildings are 3 floors. 3 days before I checked in I called the hotel and asked them to please give me a room on the firat floor. When we checked in the room was on the 3rd floor and the beds were not seperated. The A/C system does not seem to be the best as it is not cool enough. They gave us a second room on the second day which was on the first floor. When we went to the room the keys were not activated. Please keep in mind the lobby is not near by. I must day the servers. Restaurant staff, cleaning crew, bar tenders are extremely nice and friendly. Such great attitudes. The front desk however is not so great. After all the inconvenience at the beginning when I checked out they were rushing me because I was 20 min late. Also, the food is not so great.

I liked the location of the resort and all of the amenities but the beach is not that great.

This hotel is beautiful and the staff is very friendly!!! We are definitely staining here again.

Best resort I ever been too. The food is great and also the restaurants. The staff there are so Nice and friendly. I would highly recommend this place to everyone for vacation, wedding, or fun.

Everything was just perfect. Highly recommended everyone was extremely professional and nice. Very clean and safe.

The Hotel is beautiful and immaculate clean, service is beyond excellent, everyone is polite and attentive, food was amazing. I will definitely come back with the family in the future to this hotel.. It was just one thing we didn’t like ,I ask the stuff at the hotel and they said there’s no much they can do.. is the people that sells souvenirs in the beach..!! It’s just to much l!! they won’t leave you alone to relax and have a peaceful time .. every 2 minutes they will come to you and insist you over and over to buy something .. Hotels need to do something about this cause they harass you and it was really annoying! We wanted to go to the beach all the time and this situations make us really uncomfortable.. other than that everything was really nice .. I hope my review help you to chose a good place to stay in you vacay .. best of lucks ..💕