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"The staff was friendly. The room needs some love. Chipped bathtub. Broken outlets. Chemical smell in the room. " More

By a verified traveler on Mon 26 Jul 2021

Hotel Description

Scottsdale hotel in South Scottsdale area

In Scottsdale

At this South Scottsdale hotel, you'll be within a 5-minute walk of Old Town and Western Spirit: Scottsdale's Museum of the West. Scottsdale Healthcare Osborn Medical Center and Scottsdale Museum of Contemporary Art are also within half a mile (1 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 122 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$77* Per night/room Oct 7 - Oct 8

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites Phoenix Scottsdale Old Town ratings based on 21 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Phoenix Scottsdale Old Town

Everyone (11) Couples (2) Students (1) Family (5)
4 out of 5
The staff was friendly. The room needs some love. Chipped bathtub. Broken outlets. Chemical smell in the room.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 27, 2021 by Hotel Management

Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. Also, we value your comments regarding your room and will share with our team so that corrective measures can be taken. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management

2 out of 5
Easy parking; Quiet. I did not like that we waited for an hour to check in because rooms were not ready. One of the rooms my company stayed in, has the bed smelled like it was urinated on.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 23, 2021 by Hotel Management

Thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management

4 out of 5
Decent hote in great location. Unfortunately room wasn’t ready at 4pm. Had to wait until 5 for check in, which was an inconvenience, but happy with the room. No elevator.

Posted by on Apr 26, 2021

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1 out of 5
Absolutely filthy!! The bathtub was disgusting and some sorta of tried substabce on the wall over the bed. Will not be back

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 21, 2021 by Hotel Management

Please accept our apologies for the disappointing stay you had and regret the cleanliness issues you encountered. We have processes in place to make sure that the area is maintained in good condition throughout the day. We are working with the entire team to make sure we are consistently following our cleaning schedules. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management

4 out of 5
Staff is very helpful. Convenient location. Affordable option.

Posted by on Mar 13, 2021

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Comment from Hotel Management

Mar 14, 2021 by Hotel Management

Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our ideal location and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

4 out of 5
Close to town easy to find. It worked for what we needed.

Posted by on Feb 7, 2020

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Comment from Hotel Management

Feb 8, 2020 by Hotel Management

Thank you for choosing Extended Stay America and for the nice review. We are thrilled to know you had a good stay and that you enjoyed our ideal location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

4 out of 5

Posted by on Jul 9, 2019

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1 out of 5
This was probably one of the worst places I've ever stayed in 50 years of traveling. The room smelled like it had been closed off for a year. The room itself looked like it was on the verge of being condemned. Holes in the shower walls and it leaked across the room when trying to shower. The cabinets had small insects running throughout. I will never stay in another one of these simply on how disgusting this was. we arrived very late after a long trip and had to wait on the office staff to come back from somewhere and his clothing was as filthy as the room. Looked like he had been working on a car an washing a dog all at the same time.

Posted by on Apr 25, 2019

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Comment from Hotel Management

May 3, 2019 by Hotel Management

Thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

1 out of 5
I will never return to this hotel. No queen bed, but a full bed; room contained smoking odor so bad our clothing all had to be washed even if not worn; no covers on electrical plates; 'continental' breakfast was muffins, coffee and protein bars...not my idea of a continental breakfast; rooms contained kitchenette but you need to request dishes, pots, pans; didn't use stove..based on overall condition of room, I did not trust using it; bathroom door was falling apart and off...veneer was separated from door; A/C unit filters were filthy; bath fan did not work and shower area appeared to contain mold stains. Carpet was filthy. NEVER WILL I RETURN.

Posted by on Feb 4, 2019

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Comment from Hotel Management

Feb 5, 2019 by Hotel Management

Michael, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

1 out of 5

Posted by on Feb 2, 2019

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About the Extended Stay America Suites Phoenix Scottsdale Old Town

Location 3560 N Marshall Way, Scottsdale, AZ 85251

Property Features

Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Phoenix Scottsdale Old Town also features laundry facilities and a front desk safe. Free self parking is available. This Scottsdale hotel is smoke free.

  • 122 guestrooms or units
  • 2 levels
  • Built in 1995
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Phoenix Scottsdale Old Town offers 122 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Old Hotel Scottsdale Phoenix Town
  • Extended Stay America Phoenix Scottsdale Old Town
  • Extended Stay America Phoenix Scottsdale Old Town Hotel
  • Extended Stay America Old Town Hotel
  • Extended Stay America Old Town
  • Homestead Scottsdale
  • Homestead Suites Scottsdale
  • Homestead Studio Suites Scottsdale
  • Scottsdale Homestead Suites
  • Homestead Studio Hotel Scottsdale
  • Extended Stay America Phoenix Scottsdale Old Town
  • Extended Stay America Suites Phoenix Scottsdale Old Town Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.