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Embassy Suites by Hilton Scottsdale Resort

3.5-star property
5001 N Scottsdale Rd, Scottsdale, AZ 1-855-201-7819

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3.5 out of 5
See all 11 Travelocity Reviews

"This place has gone down hill. When I arrived, there were about 7-8 police officers who told me they were conducting a prostitution bust. Also, the ... " More

By a verified traveler on Sat 30 Nov 2019

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Hotel Description

3.5-star hotel near Old Town

Close to airport

Within a 15-minute walk of this South Scottsdale hotel, you'll find Old Town and Scottsdale Fashion Square. Scottsdale Waterfront and Scottsdale Stadium are also within 2 miles (3 km).

Renovated in 2016

This smoke-free hotel features 2 outdoor pools, 2 spa tubs, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Relax with a drink at one of the 2 poolside bars and enjoy free perks like daily breakfast and free self parking.

Sofa beds, WiFi

Featuring conveniences like sofa beds and dining areas, the 312 guestrooms also offer sitting areas and flat-screen TVs with cable channels. WiFi, refrigerators, and microwaves are also available.

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$119* Per night/room Nov 2 - Nov 3

Presidential Suite, 2 Bedrooms (1 king and 2 queen beds)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Premium Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Scottsdale Resort ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Scottsdale Resort

Everyone (7) Couples (1) Family (3)
4 out of 5

Posted by on Sep 21, 2020

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Comment from Hotel Management

Sep 21, 2020 by Steve Dennis General Manager

We appreciate your feedback. Please fell comfortable in reaching out to me at the resort if there is ever anything I can do to help make your stay Excellent. We have another great weekend coming up and the pools will be cool and perfect! I hope you get a chance to come back and see us soon. Travel Safe!

3 out of 5
This place has gone down hill. When I arrived, there were about 7-8 police officers who told me they were conducting a prostitution bust. Also, the pool area smells like bleach daily. Gross. Will not be staying there again.

Posted by on Nov 30, 2019

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5 out of 5
The comfort, dining and late meals available onsite

Posted by on May 31, 2019

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5 out of 5
This hotel was extremely clean. All the staff was super friendly and helpful. Plenty of parking. Great location in in the city. Very family oriented.

Posted by on May 29, 2019

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4 out of 5

Posted by on Apr 21, 2019

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1 out of 5
Heating system failed to function properly. Cold night. Management was unable to correct. Should have reduced the room rate substantially

Posted by on Feb 24, 2019

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Comment from Hotel Management

Mar 9, 2019 by EmbassySuitesManager

We are sorry for any issues you had during your stay. We can assure you our staff will be looking into this issue. We hope you will give us another chance so we can show you how great of a stay you can have with us.

1 out of 5
A/C was extremely noisy, 20 pillows and not supported my head. Handicap shower had seat at one end and soap dish 8 feet away at the other end. Needed the seat but had to stand. Half the elevators didn't work. Construction going and did not warn. $15/day for parking or valet and have to pay, did not warn. Breakfast was ok but had to pay $20. Overall bad facility, Bait and switch on the cost. Will never stay there again

Posted by , from Prescott on Nov 18, 2018

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Comment from Hotel Management

Nov 19, 2018 by EmbassySuitesManager

Thank you for the review. We will take your comments seriously about the soap dish in your shower and will share with our team. We apologize if you had difficulty in this situation. We are not sure how you paid $20 for breakfast as we offer complimentary made-to-order breakfast daily as our only option for breakfast dining. We are sorry for the other issues you had as well. We hope you will consider staying with us again so we can show you just how great we really are.

4 out of 5
hotel valets were great with providing excellent directions. staff was excellent with check-in, and overall very helpful.

Posted by on Jul 22, 2018

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Comment from Hotel Management

Jul 23, 2018 by EmbassySuitesManager

Thank you for your recent feedback. We are glad you had an excellent stay with us and enjoyed the great customer service from our bellmen. We appreciate your review.

1 out of 5
Hotel clerk during check in was rude, unfriendly and unwelcoming, refused to give me her name and was unprofessional, hotel clerk was just plain mean and did not apologize for it. I just wanted to leave but knew it was too late to cancel my reservation. The room was also disappointing, huge roaches in the bathroom upon arrival and air conditioning did not work well at all, with outside temps of 110+ during the wk made this stay very uncomfortable and very unpleasant. The entire stay was a big fiasco, not even worth rating.

Posted by , from AZ on Jun 8, 2018

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5 out of 5
Great hotel! Staff very friendly! Pools were really nice

Posted by on May 11, 2018

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About the Embassy Suites by Hilton Scottsdale Resort

Location 5001 N Scottsdale Rd, Scottsdale, AZ 85250

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Embassy Suites by Hilton Scottsdale Resort, you'll find 2 outdoor swimming pools and 2 spa tubs along with an outdoor tennis court, a health club, and complimentary bicycles. There's a restaurant on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. You'll find a business center on site. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Scottsdale Resort. Free self parking is available. A complete renovation of Embassy Suites by Hilton Scottsdale Resort was completed in 2016. This 3.5-star Scottsdale hotel is smoke free.

  • 312 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 bars by the pool
  • 2 bars or lounges
  • Built in 1980
  • Breakfast available (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Sky Harbor Intl. Airport (PHX) (22.8 km / 14.2 mi)
  • Parking: Free self parking; valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Scottsdale Resort offers 312 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations have separate dining areas and are furnished with unspecified sofa beds. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Scottsdale hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free breakfast daily from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

Granada Bar & Grill - This restaurant specializes in American cuisine and serves dinner only. A children's menu is available.

Granada Bar & Grill - Onsite sports bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include an outdoor tennis court and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Horse riding nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 6.95 per day (rates may vary)
  • Valet parking fee: USD 25.00 per night
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 80 (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chaparral Scottsdale
  • Embassy Suites Hilton Scottsdale Resort
  • Chaparral Suites Hotel
  • Chaparral Suites Hotel Scottsdale
  • Embassy Suites Hilton Scottsdale
  • Scottsdale Chaparral
  • Scottsdale Chaparral Suites
  • Chaparral Hotel Scottsdale
  • Chaparral Resort Scottsdale
  • Chaparral Suites Scottsdale Hotel Scottsdale
  • Embassy Suites by Hilton Scottsdale Resort Hotel
  • Embassy Suites by Hilton Scottsdale Resort Scottsdale
  • Embassy Suites by Hilton Scottsdale Resort Hotel Scottsdale

You should know

  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.