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4.2 out of 5

"Great hotel! Staff very friendly! Pools were really nice " More

By a verified traveler on Fri 11 May 2018

Hotel Description

3.5-star hotel near Old Town

Near the airport

Within a 15-minute walk of this South Scottsdale hotel, you'll find Old Town and Scottsdale Fashion Square. Scottsdale Waterfront and Scottsdale Stadium are also within 2 miles (3 km).

Renovated in 2016

2 outdoor pools, 2 spa tubs, and an outdoor tennis court are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Unwind with a drink at one of the 2 poolside bars and enjoy the free buffet breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and dining areas, the 312 guestrooms also offer sitting areas and flat-screen TVs with cable channels. WiFi, refrigerators, and microwaves are also available.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max
$180* Per night/room Oct 30 - Oct 31

Presidential Suite, 2 Bedrooms (1 king and 2 queen beds)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Premium Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom (2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Scottsdale Resort ratings based on 88 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Scottsdale Resort

Everyone (19) Couples (1) Family (2)
5 out of 5
The comfort, dining and late meals available onsite

Posted by on May 31, 2019

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5 out of 5
This hotel was extremely clean. All the staff was super friendly and helpful. Plenty of parking. Great location in in the city. Very family oriented.

Posted by on May 29, 2019

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4 out of 5

Posted by on Apr 21, 2019

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1 out of 5
Heating system failed to function properly. Cold night. Management was unable to correct. Should have reduced the room rate substantially

Posted by on Feb 24, 2019

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Comment from Hotel Management

Mar 9, 2019 by EmbassySuitesManager

We are sorry for any issues you had during your stay. We can assure you our staff will be looking into this issue. We hope you will give us another chance so we can show you how great of a stay you can have with us.

1 out of 5
A/C was extremely noisy, 20 pillows and not supported my head. Handicap shower had seat at one end and soap dish 8 feet away at the other end. Needed the seat but had to stand. Half the elevators didn't work. Construction going and did not warn. $15/day for parking or valet and have to pay, did not warn. Breakfast was ok but had to pay $20. Overall bad facility, Bait and switch on the cost. Will never stay there again

Posted by , from Prescott on Nov 18, 2018

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Comment from Hotel Management

Nov 19, 2018 by EmbassySuitesManager

Thank you for the review. We will take your comments seriously about the soap dish in your shower and will share with our team. We apologize if you had difficulty in this situation. We are not sure how you paid $20 for breakfast as we offer complimentary made-to-order breakfast daily as our only option for breakfast dining. We are sorry for the other issues you had as well. We hope you will consider staying with us again so we can show you just how great we really are.

4 out of 5
hotel valets were great with providing excellent directions. staff was excellent with check-in, and overall very helpful.

Posted by on Jul 22, 2018

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Comment from Hotel Management

Jul 23, 2018 by EmbassySuitesManager

Thank you for your recent feedback. We are glad you had an excellent stay with us and enjoyed the great customer service from our bellmen. We appreciate your review.

1 out of 5
Hotel clerk during check in was rude, unfriendly and unwelcoming, refused to give me her name and was unprofessional, hotel clerk was just plain mean and did not apologize for it. I just wanted to leave but knew it was too late to cancel my reservation. The room was also disappointing, huge roaches in the bathroom upon arrival and air conditioning did not work well at all, with outside temps of 110+ during the wk made this stay very uncomfortable and very unpleasant. The entire stay was a big fiasco, not even worth rating.

Posted by , from AZ on Jun 8, 2018

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5 out of 5
Great hotel! Staff very friendly! Pools were really nice

Posted by on May 11, 2018

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5 out of 5
This hotel is close to everything you may want to do in Scottdale. Very central. You can tell the grounds are older but the rooms look like any other Embassy Suites.

Posted by on Dec 3, 2017

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5 out of 5

Beautiful, Comfortable and Friendly

Dont judge a book by its cover. The outside is a bit dated but the inside has been beautifully updated. Staff is very friendly and accommodating. Only felt rushed by one person at the front desk but not enough of an issue to be an issue.

Posted by , from California on Jun 20, 2017

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About the Embassy Suites by Hilton Scottsdale Resort

Location 5001 N Scottsdale Rd, Scottsdale, AZ 85250

Property Features

As a guest of Embassy Suites by Hilton Scottsdale Resort, you'll find 2 outdoor swimming pools and 2 spa tubs along with an outdoor tennis court, a health club, and complimentary bicycles. There's a restaurant on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. There's an onsite business center. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Scottsdale Resort. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Scottsdale Resort was completed in 2016. This 3.5-star Scottsdale hotel is smoke free.

  • 312 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 bars by the pool
  • 2 bars or lounges
  • Built in 1980
  • Buffet breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (14.5 km / 9 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Scottsdale Resort offers 312 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations have separate dining areas and are furnished with unspecified sofa beds. 43-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Scottsdale hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception daily.

Granada Bar & Grill - This restaurant specializes in American cuisine and serves dinner only. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court, a health club, and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Free bicycles on site
  • Golfing nearby
  • Segway rental/tour nearby
  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Mountain biking on site
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Only service animals are allowed
  • No cribs (infant beds) available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 6.95 per night (rates may vary)
  • Self parking fee: USD 25.00 per day
  • Valet parking fee: USD 25.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 80 (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chaparral Scottsdale
  • Embassy Suites Hilton Scottsdale Resort
  • Chaparral Suites Hotel
  • Chaparral Suites Hotel Scottsdale
  • Embassy Suites Hilton Scottsdale
  • Scottsdale Chaparral
  • Scottsdale Chaparral Suites
  • Chaparral Hotel Scottsdale
  • Chaparral Resort Scottsdale
  • Chaparral Suites Scottsdale Hotel Scottsdale
  • Embassy Suites by Hilton Scottsdale Resort Hotel
  • Embassy Suites by Hilton Scottsdale Resort Scottsdale
  • Embassy Suites by Hilton Scottsdale Resort Hotel Scottsdale
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.