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"This is during the age of the virus. Much of the hotel was on limited service, I understand that. I had forgotten Westin was a part of Marriott , if I
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4-star hotel near Rittenhouse Square, connected to a shopping center
City center retreat
Within a 15-minute walk of this Center City hotel, you'll find Rittenhouse Square and Kimmel Center for the Performing Arts. Reading Terminal Market and Franklin Institute Science Museum are also within 2 miles (3 km).
Business services
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. Self parking, WiFi in public areas, and a computer station are also offered.
Comfy beds, WiFi
Boasting comforts like pillowtop beds and premium bedding, the 294 guestrooms also offer 24-hour room service and flat-screen TVs with first-run movies. WiFi, wired Internet, and rainfall showerheads are also available.
Traditional Room, 1 King Bed, Non Smoking, City View
Bed Count1 King BedMaximum Occupancy
3 Max
The Westin Philadelphia ratings based on 19 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Westin Philadelphia
Everyone (15)
1 out of 5
The only thing I really liked was that the lobby was very clean and sleek. The manager that was on duty at the time of check-in was always very nice.
There was no free parking for guest. I cannot believe that a "4star" very expensive hotel with underground parking attached to it did not have free parking for its patrons. I had to pay an additional $210 to park for the week. What a rip.
There were huge cockroaches. The first time I made the complaint no one responded. The second time the sink was flooded by maintenance with the explanation that that was how to drain them to go downstairs. How about just getting rid of them.
I realize most establishments do not leave microwaves and fridges and coffee pots in rooms since covid, however, once a room is booked, the room should be set up to accommodate the patrons without having to call for service.
it is inexcusable that they did not have enough microwaves for each room. I had to wait to receive one, not to mention that the dish in the microwave did not fit.
The coffeemaker did not have a carafe, or coffee packets that actually fit the coffee holder, so water came out of the sides.
There was tons of shampoo and conditioner, but only 1 body wash - really! Good thing I was able to go to corner Rite aid and buy some.
So, my overall experience was not very good. I will never stay there again.
Posted by Sheila, from Washington State on Sep 5, 2020
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Comment from Hotel Management
Sep 21, 2020
by Juan Carlos
Hello Sheila, we truly apologize for all the inconveniences encountered during your stay. Your feedback is extremely valuable and we truly appreciated, hopefully you will give the Westin Philadelphia another chance in the near future
4 out of 5
This is during the age of the virus. Much of the hotel was on limited service, I understand that. I had forgotten Westin was a part of Marriott , if I had known that I would never have booked. My last Marriotts stay was extremely unpleasant. I will never stay at a Marriott property again.
Posted by Morgan, from Dallas Texas on Aug 14, 2020
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Comment from Hotel Management
Aug 15, 2020
by K.Ware
Good day Morgan thanks for your feedback. Would you mind sharing with me what went awry during your visit?
5 out of 5
Posted by a verified traveler on Nov 10, 2019
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Comment from Hotel Management
Nov 24, 2019
by K. Ware
Thanks for the 5 out of 5 rating!
4 out of 5
Posted by a verified traveler on Sep 21, 2019
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Comment from Hotel Management
Oct 5, 2019
by K. Ware
Thank you for your feedback we hope to host you again soon
5 out of 5
Connected to a mall and the ability to see the observation deck.
Posted by a verified traveler on Aug 4, 2019
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5 out of 5
Friendly staff, clean rooms, delicious breakfast. We came in late after a canceled flight and they couldn’t of been more accommodating!
Posted by a verified traveler on Jul 7, 2019
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Comment from Hotel Management
Jul 7, 2019
by K. Ware
Thanks for choosing the Westin Philadelphia we hope that we are your choice hotel when your travels take you to Philadelphia!
1 out of 5
Despite arriving to the hotel with my reservation paid in full they charged me for the full amount for my stay TWICE. This put a real dent into my ability to use my credit card not only for my visit but for other things, like bills and they handled it poorly. I had to contact the corporate office to get the situation resolved.
Posted by Jonny, from Chicago, IL on Apr 21, 2019
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Comment from Hotel Management
May 3, 2019
by K. Ware
Thanks for your feedback, Our apologies for the authorization hold on your credit card. I am happy to hear that your billing opportunity was resolved. I believe I spoke with you on the phone , I placed the call on hold to research this matter however the phone was disconnected after a few moments on hold. I believe Anthony The assistant Front Office Manager spoke with company you booked your reservation with to resolve this matter. Once again we apologize for this inconvenience
5 out of 5
good downtown location that was easy to get to - staff was very helpful and pleasant.
Posted by a verified traveler on Feb 1, 2019
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Comment from Hotel Management
Feb 5, 2019
by Hotel Manager
Dear Anonymous,
Thank you for taking the time to share feedback regarding your visit. Its nice to see that you enjoyed our location and found our staff to be most helpful. We look forward to your next visit with us.
Kind Regards,
Matt
4 out of 5
Room was excellent and clean, service was good, breakfast was a bit overpriced for what you get.
Posted by a verified traveler on Dec 31, 2018
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Comment from Hotel Management
Jan 1, 2019
by K. Ware
We appreciate the time you took to give us your feedback. We hope to host you again whenever your travels bring you back to Philadelphia
5 out of 5
Anxious Mom Getaway
Let start with the bad. I have always paid cash for my stays get there and was told no cash had to pay with credit card or no check in. So the other clerk found my bank only 2 blocks away. Left my teenagers to get ready for their concert went and put all 600 plus in bank. Came back checked in and everything was absolutely wonderful after. Teens had to get to Concert Valet guys gave us several options but suggested subway which got them to concert in 15 minutes and only 2 block walk from hotel. Bartender Tyler and Front desk guy Anthony both recommended a wonderful place for me to have a quiet dinner it was fantastic and a nice short walk. Got caught in rain storm on way back was drenched and the lounge supervisor got me a cup of hot tea no charge. I could go on and on about how much fun we had but there is so much. Forgot how much I loved Philadelphia. We will go back and stay at the Westin Staff was amazing and I work in the Casino business so I know a good staff when I have the pleasure of dealing with them! Good Job Westin
Posted by Donna, from Cape May Court House NJ on Jul 29, 2018
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Comment from Hotel Management
Jul 31, 2018
by Karim
I am glad we turned your stay around after your arrival experience. We appreciate your feedback and thanks for staying with us!
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
Dining venue(s)
Fitness facilities
Property Features
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 16600 square feet (1542 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin Philadelphia. For a fee, parking is available. This 4-star Philadelphia hotel is smoke free.
294 guestrooms or units
15 levels
16600 sq ft of conference space
1542 sq m of conference space
Dining venue
Bar or lounge
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Refrigerator (on request)
Microwave (on request)
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
, Wired Internet access - surcharge
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Philadelphia Intl. Airport (PHL) (16.6 km / 10.3 mi)
Train station: Philadelphia 30th St Station (1.8 km / 1.1 mi)
Metro station: City Hall Station (0.4 km / 0.2 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Westin Philadelphia offers 294 accommodations with video-game consoles and safes. Pillowtop beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with first-run movies and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and designer toiletries. This Philadelphia hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested.
Pillowtop beds
In-room dining (24 hours)
Flat-screen television
Premium channels
First-run movies
Movies for purchase
Refrigerator available
Microwave available
Luxury bedding
Hypo-allergenic bedding
Down blanket
Shower and tub combination
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Newspapers (free)
Gaming console
Hair dryer available
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Winthorpe and Valentine - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for USD 25.0 per stay.
Free cribs (infant beds)!
Pet Policy
Pets are welcome and stay free
Only dogs are allowed
Maximum 2 per room (weight limit: 50 lbs)
Pets cannot be left unattended
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.
UnionPay
Masks are compulsory at the property
Pets allowed (no fees)
Pets cannot be left unattended
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Staffed front desk
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Number of children who can stay free - 2
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 15 and USD 30 per person (approximately)
Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
Fee for wireless Internet in public areas: USD 14.95 per day (rates may vary)
Fee for wired Internet in public areas: USD 14.95 per day (rates may vary)
Self parking fee: USD 42 per night
Valet parking fee: USD 65 per day (in/out privileges)
Rollaway bed fee: USD 25.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Philadelphia Westin
Westin Hotel Philadelphia
Westin Philadelphia
Westin Philadelphia Hotel
The Westin Philadelphia Hotel
The Westin Philadelphia Philadelphia
The Westin Philadelphia Hotel Philadelphia
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Yes, there is a restaurant on site.
Free parking is not available at this hotel. Self parking is available for USD 41 per night, and valet parking for USD 55 per day.
The Westin Philadelphia is 10.3 mi (15-min drive) away from the Philadelphia, PA (PHL-Philadelphia Intl.) airport, the closest popular airport to the property.
The Westin Philadelphia does not have a pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at The Westin Philadelphia, but cooked-to-order breakfast is offered for a fee of between USD 15 and USD 30 per person.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at The Westin Philadelphia.
No, there is no casino at this hotel, but SugarHouse Casino (5-min drive) and Harrah's Casino and Racetrack (21-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
