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"They brought me a blanket when I was sitting out by the pool at night. Fabulous. " More

By a verified traveler on Fri 13 Dec 2019

Hotel Description

3.5-star hotel near Stanford Shopping Center

In suburbs

Stay at this Palo Alto hotel and you'll be within half a mile (1 km) of Stanford Shopping Center and 2 miles (3 km) of Stanford University. Also, Stanford University Medical Center is within 2 miles (3 km) and Facebook Campus is within 6 miles (10 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 14 conference rooms, as well as the 24-hour business center and free WiFi in public areas. You'll appreciate the 24-hour fitness center, bar/lounge, and laundry facilities.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 346 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Pillowtop beds, room service, and premium bedding are also available. Housekeeping is available on request.

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$103* Per night/room Mar 12 - Mar 13

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Palo Alto Hotel ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Palo Alto Hotel

Everyone (9) Family (1)
4 out of 5

Posted by on Oct 9, 2020

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4 out of 5

Posted by on Jul 24, 2020

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5 out of 5
They brought me a blanket when I was sitting out by the pool at night. Fabulous.

Posted by on Dec 13, 2019

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5 out of 5
The hotel is very welcoming and beautiful. The rooms are comfortable and the linens are of very good quality. We were extremely comfortable here.

Posted by on May 18, 2019

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5 out of 5

Posted by on Dec 20, 2018

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4 out of 5
Centrally located Palo Alto hotel. Easy walk to University Avenue restaurants and shopping, and to Stanford. Easy to drive to from one direction but complicated from the other (due to nearby railroad tracks).

Posted by on Dec 3, 2018

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4 out of 5
Great location, large room, helpful staff. Enjoyed our stay!

Posted by on Jan 2, 2018

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4 out of 5

Good location to downtown

Overall a good hotel. Room was clean and quiet. Breakfast was very good with generous portions. No freebies, no frills. Trains run frequently along the back side, No alarm clock needed, it will wake you up. The staff is excellent, customer service was fantastic, I would recommend this hotel on that alone.

Posted by , from central valley, ca on Dec 20, 2017

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1 out of 5

Would never stay here again!

Upon checking into our room almost instantly there was a loud humming noise, this came and went every 30 seconds! When we called the front desk they said it was the elevator! Would relocate us but only had 1 choice a room with 2 double beds! Also in the middle of the night loud alarm to vacate the room! Sounded for approx 30 min which turned out to be a false alarm! Also smoke coming through the vent in the bathroom! Very disappointed in the Sheraton!

Posted by on May 11, 2017

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2 out of 5

Incredibly noisy, couldn't sleep due to noise.

There were noises coming in all night that sounded as if someone had left a shower on all night long. Cannot explain where the noise came from. I am glad we were there only one night.

Posted by on Feb 13, 2017

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About the Sheraton Palo Alto Hotel

Location 625 El Camino Real, Palo Alto, CA 94301

Property Features

Sheraton Palo Alto Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 5405 square feet (502 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Sheraton Palo Alto Hotel. For a fee, parking is available. This 3.5-star Palo Alto hotel is smoke free.

  • 346 guestrooms or units
  • 4 levels
  • 5405 sq ft of conference space
  • 502 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco International Airport (SFO) (34.8 km / 21.6 mi)
  • Train station: Palo Alto Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Palo Alto Hotel offers 346 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Palo Alto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.

Poolside Grill - This poolside restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 80 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 21 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Palo Alto
  • Palo Alto Hotel
  • Palo Alto Sheraton
  • Palo Alto Sheraton Hotel
  • Sheraton Hotel Palo Alto
  • Sheraton Palo Alto
  • Sheraton Palo Alto Hotel
  • Sheraton Palo Alto Hotel Hotel
  • Sheraton Palo Alto Hotel Palo Alto
  • Sheraton Palo Alto Hotel Hotel Palo Alto

You should know

  • Pool access available from 6 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.