2.5 out of 5.0 400 South Hermosa Drive, Palm Springs, CA
This condo's 2 outdoor pools and fitness center are among the featured amenities. Guests will appreciate free perks like free self parking and WiFi in public areas. A garden, a picnic area, and barbecue grills are also on offer.
Talk about giving someone horrible treatment... Get a load of this nightmare: They charged me almost $300 for a room, and nobody was there to check me in. Eventually the security guard told me that nobody was manning the front desk, and suggested another hotel nearby where I eventually stayed. When I called for my refund (after 30 minutes on hold) I was belittled because I should have known that nobody would be there after 9pm due to covid policies because it was on their website (I ordered the reservation after 9pm on travelocity - no mention of the 9pm policy or that I'm about to throw $300 away). They refused my refund and told me to call travelocity fit refund. I called travelocity (40 minutes on hold), they have to confirm with Oyo, and Oyo tells them that someone was there 24/7 and that nobody ever saw me walk in. I have all the evidence. Again my refund was declined. I ended up staying across the street, and all in, paid $600 for a room thanks to Oyo. By the way, I could tell by the demeanor of the conversation with them that they were going to decline my request before I even told them what happened
2 weeks ago by A verified traveler from Southern Ca
The room was clean and liked the floir plan, with 4 adults and three kids, stayed in the 2 bedroom. The check in experience was about the most worst experience I have ever had. Was a marketing team at the entrance for time share stuff, one of the reps was extremely RUDE, had to speak to manager. Kind of ruined the first impression. You can only use pools 2hours a day with a reservation!
1 month ago by A verified traveler from Littlerock, Ca
Very pleased with this property and extended our stay by one more day. The property, as well as our suite, were clean, spacious and comfortable. Anytime we need to be in the desert, this is where we'll stay.
2 months ago by A verified traveler from Orange County, CA
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.