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DoubleTree by Hilton West Palm Beach Airport

3.5-star property
1808 S Australian Ave, West Palm Beach, FL 1-855-201-7819

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4.4 out of 5
Excellent!
See all 22 Travelocity Reviews

"Very convenient to airport. Staff was nice as was room. " More

By a verified traveler on Wed 23 Oct 2019

Points Of Interest

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Hotel Description

3.5-star hotel near Palm Beach County Convention Center

City center stay

Within 2 miles (3 km) of this West Palm Beach hotel, you'll find Palm Beach County Convention Center and Rosemary Square. Clematis Street and The Society of the Four Arts are also within 3 miles (5 km).

Free shuttle, parking

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the seasonal outdoor pool and perks like free self parking.

Free Internet, comfy beds

Featuring conveniences like sofa beds and refrigerators, the 175 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include Select Comfort beds, room service, and coffee/tea makers.

Standard King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Two Rooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Double Accessible Bathtub Non-smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

DoubleTree by Hilton West Palm Beach Airport ratings based on 22 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton West Palm Beach Airport

Everyone (14) Couples (3) Family (4)
5 out of 5

Posted by on Aug 20, 2020

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Comment from Hotel Management

Aug 20, 2020 by Ali Etemadi, Director of Sales

Thank you for your recent review of the Doubletree West Palm Beach Airport. We appreciate your business and thank you for being our guest! We look forward to serving you in the near future!

5 out of 5

Posted by on Jun 21, 2020

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Comment from Hotel Management

Aug 12, 2020 by Ali Etemadi, Director of Sales

Thank you for being our guest!

5 out of 5
Very convenient to airport. Staff was nice as was room.

Posted by on Oct 23, 2019

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Comment from Hotel Management

Nov 4, 2019 by Mercedes

Thank you for the review of our hotel and to provide us with such positive feedback! We really do appreciate it! I will most definitely share your positive review with our staff.

3 out of 5
I think the property should offer free breakfast just like most of them around them even if they have to charge a little bit. Their menu is horrible absolutely horrible. I basically couldn’t even eat there and have drinks there comfortably. Maybe you should think about playing some vegetarian or vegan dishes on there like every other hotel in the area that would be nice

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 14, 2019 by Mercedes

Thank you for your recent review of your stay with us. We are extremely saddened to know that we did not meet your expectation to have a positive experience at our property. For that we would like to extend to you our sincere apology. We will be sharing your feedback with our team members and point out the details provided to make improvements on our future service provided. Thank you again for your time to provide us with your feedback.

1 out of 5

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Mercedes

Thank you for staying with us. It is our mission to ensure every guest has an exceptional time while with us, and we certainly missed the mark with you. I will be sharing your feedback with our entire team, to ensure we are always providing great service. I do apologize that we were not able to provide you with a fantastic experience.

5 out of 5
I loved everything about the property and the cleaning lady was so nice but the guy in the restaurant was so nasty and so mute to being helpful to a mother trying to buy food for her family and child with autism and asked him for a to go container and his response was this is not McDonald's. I asked him please wrap it in plastic my child is loosing his control due to his autism and he ignored me and when on and attended another customer so, he brought out a large plastic industrial food wrap and i wrapped my own food and left. I will continue to come to the hotel but not the restaurant for sure specially if that employee is there.

Posted by on Sep 5, 2019

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5 out of 5
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Posted by on Sep 2, 2019

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3 out of 5
The only down side is this property is right next to a busy highway and the noise from that was very loud all night long. It was hard to get any sleep with the road noise.

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 20, 2019 by Mercedes

Thank you for your recent review of your stay with us. We are extremely saddened to know that we did not meet your expectation to have a positive experience at our property. For that we would like to extend to you our sincere apology. We will be sharing your feedback with our team members and point out the details provided to make improvements on our future service provided. Thank you again for your time to provide us with your feedback.

5 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 6, 2019 by Mercedes

Thank you for sharing your recent experience of your stay with us. We really do appreciate the time you have taken to write us such a positive review.

4 out of 5
Liked shuttle to City Place. Loved the cookies! The bar could use a little more atmosphere. Too bright, and just not a warm feeling. Staff was excellent. Convenient location, and free convenient parking.

Posted by on May 18, 2019

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Comment from Hotel Management

May 21, 2019 by Mercedes

I wanted to thank you for the 3 stars review and sharing us your recent experience at our property. We value the time you have taken to provide us this feedback in an effort to improve our property service and guest experience. We are happy to know that you did enjoy our complimentary cookies and shuttle provided which is why we are considered to be a valued hotel in our area market. Thank you again for staying with us and our team looks forward in serving you again in the near future!

About the DoubleTree by Hilton West Palm Beach Airport

Location 1808 S Australian Ave, West Palm Beach, FL 33409

Property Features

DoubleTree by Hilton West Palm Beach Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly DoubleTree by Hilton West Palm Beach Airport. A roundtrip airport shuttle is free (available on request). Self parking is free. This 3.5-star West Palm Beach hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 6 levels
  • Built in 1989
  • Dining venue
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Palm Beach Intl. Airport (PBI) (3 km / 1.9 mi)
  • Train station: West Palm Beach Station (2.5 km / 1.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton West Palm Beach Airport offers 175 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Select Comfort mattresses. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Select Comfort beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Geckos Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Skydiving nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.95 and USD 19.95 per person (approximately)
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.