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"The location is the winner - people definitely visit to stay in a truly incredible part of the country. This is our second trip in less than a year, and unfortunately Portavadie is looking very tired indeed. I was quite shocked at the lack of cleanliness in common areas (corridor outside our room was gritty with random bits of dirt, and the leisure centre’s changing rooms were grimy and thick with cobwebs!) Customer service felt really indifferent and quite bare-minimum. I truly think our expectations are low in this regard, we’re very self sufficient and don’t expect any special treatment! However, there was just something quite ‘off’ and I think staff in the restaurant and leisure centre could massively benefit from proper customer service training. This is an incredible destination and coming here should feel really special. Unfortunately I think there’s some fundamental details that need some care and attention from management. "

"This is a wee gem of an Hotel …. Everything from start to finish was just perfect …. The Staff, The Room, the food …all brilliant …washed down with some excellent music from Mic ! Thank you for a wonderful stay ! "

"Basic breakfast, staff lovely, "

"Lovely hotel, beautiful location close to amenities. Staff very friendly and service was excellent. "

"Such a fantastic stay and sad to be leaving! A beautiful hotel, set in lovely surroundings. The staff were fantastic very helpful from reception to bar to restaurant. Room was beautiful clean and hotel throughout. Looking forward to staying again "

"Fabulous "